Radio Front Desk

Happy New Year and happy one year of Radio Front Desk! We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them togethe...

We know AI can give us answers in seconds. But can it really heal us?  Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI? We asked four therapists how they feel about their cl...

What is it about tax season that makes us feel like we’re falling behind? In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard , to talk about the financial side of running a clinic. Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence.  This c...

What if building your clinic’s community could feel natural, and maybe even fun? In this episode of Radio Front Desk , Denzil sits down with Destin Jones , Jane’s Head of Community and Events, to unpack what “community” really means for clinics.  Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with...

Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it? In this episode of Radio Front Desk , Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look.  Roxanne opens up about facing shame, comparison, and the pressure to appear put-together a...

What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana .  In this episode of Radio Front Desk , Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seaso...

Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own.  In this episode of Radio Front Desk , Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife and clinic director, Adelle, to explore how three PT students turned Instagram exercise clips into a glo...

Could your clinic's photos be doing more to help you connect with new clients? In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO. Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating...

What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert. In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, and why ev...

Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy.  In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout. Together, they reflect on the emotion...

Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all? In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a c...

What does it take to create a truly welcoming clinic? In this episode, we’re talking to Meghan Menzel . Before becoming the Training Lead at Jane , she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your...

What if your biggest business challenge wasn’t logistical, but emotional? In this episode of Radio Front Desk , ⁠financial therapist Aseel El-Baba ⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice. She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money...

What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir , it was the wake-up call that transformed her clinic — and her leadership. In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything...

What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists. In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a gr...

What does it look like to go from running a clinic to building the software that runs clinics around the world? This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early days, hard-earn...

In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting . After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma. Angel and Denzil talk about the realities of starting a business while na...

What does it take to keep patients coming back without feeling pushy? In this episode, we’re back with Dr. Kellen Scantlebury , founder of Fit Club NY . Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that ca...

In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting . Here, they walk us through a few of their clinic design tips from their playbook for finding your space. What you’ll learn: What really matters when choosing a clinic location Why square footage isn’t always what it seems How preparation gives you an edge when nego...

What if your clinic design could change the way you deliver care? In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting . After years in clinical practice, they saw firsthand how the spaces we work in can either help or hinder care. Now, they’re on a mission to reimagine healthcare spaces for both patients and practitioners. M...

Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane. In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you a...

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.” In this episode, Brandon shares how his personal heal...

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against. Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet in...

David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room. The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpe...

Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym. That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil. In this episode, Denzil is talking to two people she knows very well — t...