PX Multifamily

Discover how innovative property management technology, especially self-touring and smart home solutions, are transforming the multifamily industry. Mary Gwyn sat down with Cam Margeson https://www.linkedin.com/in/cam-chicagore/ from Rently at Podcast Palooza to explore how smart technology is transforming multifamily housing, focusing on self-guided tours, access control, and enhancing resident e...

Have you ever stopped to realize that someone is always watching you? As a leader, your words, actions, and even subtle habits are constantly observed—and often imitated. In this episode of PX Multifamily, Mary Gwyn dives into the powerful ripple effect of leadership, especially in the context of student housing management. Mary reminds us that leadership isn’t just about making decisions—it’s abo...

Looking for a new role can be exciting—and intimidating. In this episode of PX Multifamily, Mary Gwyn equips job seekers with practical, no-nonsense strategies to stand out in today’s competitive job market. From crafting a resume that highlights your accomplishments to presenting job transitions in a positive light, Mary shares actionable tips that can make the difference between getting overlook...

What if the next big idea for your business didn’t come from your desk, but from a conversation with a client? In this insightful episode of PX Multifamily, Mary Gwyn reveals how client relationships can be a goldmine for innovation. From sparking fresh marketing strategies to refining daily operations, she shows why listening—and being open-minded—is a must for any leader who wants to grow. Mary...

Let’s face it—conflict happens. Whether it’s a resident complaint, a service delay, or a miscommunication, what you do next can make all the difference. In this quick and powerful episode, Mary Gwyn goes beyond the basics of conflict resolution to share four “extra effort” tips that lead to faster fixes and happier customers. These aren’t your standard customer service strategies. These are practi...

When residents submit their own work orders through a portal, it seems efficient—until maintenance shows up with no clue what’s actually wrong. In this practical and forward-thinking episode, Mary Gwyn tackles the growing challenge of incomplete service requests and shares how a few smart office practices can transform the maintenance experience for both teams and residents. From training office s...

What does it take to lead with purpose, build a people-first business, and advocate for an entire industry—all at once? In this inspiring episode, Mary Gwyn sits down with John Modlin, CEO of Legacy Apartment Staffing, to explore the deep roots behind his company’s mission and his leadership journey in the multifamily space. John shares how early experiences, clear values, and strong family dynami...

In today’s apartment rental market, first impressions often start online—and if what people see isn’t what they get, trust is instantly broken. In this eye-opening episode, Mary Gwyn explores the high stakes of authenticity in property marketing. From photoshopped listings to misleading model tours, she explains how misrepresentation damages credibility and erodes customer trust. Whether you'r...

What if one small change in your language could completely reshape how you approach your day—and influence everyone around you? In this short but powerful episode, Mary Gwyn invites you to rethink your daily challenges, not as burdens, but as opportunities you get to face. From customer service to leadership, how we describe our responsibilities affects how we perform and how others respond. Mary...

Does great customer service really require a bad experience to teach us what not to do? Hopefully not—but sometimes, those painful moments are exactly what open our eyes to what matters most. In this short but powerful episode, Mary Gwyn shares a real-life communication failure that left her frustrated—and what we can all learn from it. Whether you're in property management, hospitality, or an...

It’s easy to feel defeated when your to-do list is full but nothing really moves the needle. In this insightful 10-minute episode, Mary Gwyn breaks down why hard work alone doesn’t always deliver the outcomes you’re after—and what you can do about it. Through practical advice and honest reflection, Mary reveals how shifting from a “busy” mindset to a results-oriented approach can transform not onl...

What if the secret to building a thriving multifamily community was as simple as making someone’s day? In this heartwarming episode, Mary Gwyn invites you to reimagine the everyday moments that shape your workplace, your team, and your residents’ experiences. Through touching personal stories and practical wisdom, Mary shows how kindness isn’t just nice—it’s powerful. From unexpected “wow moments”...

What if the very core values you cherish—whether personally or within your company—aren’t as effortless as they seem? While core values might feel instinctual, truly living them out in the workplace takes commitment, resilience, and intentionality. In this episode, Mary Gwyn unpacks the hidden challenges of upholding core values and how they directly shape company culture. Just like salmon swimmin...

What can the airline industry teach us about customer service—and how does it compare to the multifamily sector? In this episode of PX Multifamily, Mary Gwyn reflects on a recent flight experience that revealed the challenges of delivering exceptional service. She contrasts this with the dedication and servant leadership she sees in the multifamily industry, where going above and beyond is not jus...

Does positivity in business feel like chasing rainbows and unicorns? Think again. In this insightful episode of PX Multifamily, host Mary Gwyn reframes positivity as a core business value and a critical tool for fostering team dynamics and growth. Mary challenges common misconceptions about positivity, demonstrating how it can transform feedback delivery and workplace interactions. Discover why as...

Multifamily Excellence: Treating Every Home Like a Castle What if every apartment you managed was a castle? In this episode, host Mary Gwyn redefines customer service with a simple yet powerful mindset shift. Mary Gwyn shares a profound lesson inspired by her team member Lisa Bisher, Director of Property Management: Every apartment home is someone’s castle. Whether it’s a luxury unit or a more mod...

Multifamily Leadership: The Power of a Smile and a Positive Mindset Ever wonder how something as simple as a smile can redefine leadership? It matters more than you think. Mary Gwyn shares wisdom from her mother’s timeless “momisms” that hold incredible value for multifamily professionals. In this short but impactful episode, Mary unpacks the transformative power of a smile — not just for the bene...

When disaster strikes, communities come together—and the multifamily industry is no exception. In this powerful episode of PX Multifamily, Mary Gwyn sits down with Burt Wray of Chadwell Supply to discuss his on-the-ground relief efforts after Hurricane Helene and how our multifamily teams are rallying to support those affected. Hear how Burt and his team navigated the devastation in Western North...

Multifamily Leadership in Action: Heroes of Hurricane Helene Recovery | People Experience What happens when disaster strikes and power, water, and even 911 go offline? In this episode of PX Multifamily, we uncover the incredible stories of how our industry stepped up in the aftermath of Hurricane Helene. More than just recovery — this is heroism. Join us as Mary Gwyn sits down with Tina Baker, a b...

When disaster strikes, how do we, as an industry, rise to the occasion? Join me, Mary Gwyn, as we explore the human side of multifamily leadership during Hurricane Helene’s aftermath. Today, I’m sharing a deeply personal experience from Spartanburg, South Carolina, where we faced the impact of Hurricane Helene head-on. As we braced for the storm and witnessed the devastation, I saw firsthand how o...

Preventive Maintenance Impacts the People Experience and Hiring in Multifamily What does preventive maintenance have to do with keeping your team happy and attracting top talent? Let’s break it down! Hey everyone, it's Mary Gwyn host of PX Multifamily, the People Experience podcast! Today, I’m waving a flag about preventive maintenance and the reality that it isn't just about fixing things — it's...

The Uncomfortable Path to Multifamily Success: Get Out of Your Seat Ever wondered how to truly drive success in the multifamily industry? Spoiler alert: it starts by getting out of your chair and into the field. Let's discuss why being uncomfortable is the key to thriving! In this episode of the People Experience podcast - PX Multifamily, Mary Gwyn, Chief Innovator of Apartment Dynamics, challenge...

The Power of Resident Reviews in Multifamily Leadership | PX Multifamily Love them or hate them, reviews are the lifeblood of resident satisfaction! Ignore them, and you risk losing your customers. Let’s discuss how to make the most of every review and elevate your community! Welcome to PX Multifamily! Today’s topic can make or break your community: resident reviews. Mary Gwyn shares insights from...

Discover the transformative power of resident feedback and data-driven insights in the multifamily industry with Mary Gwyn and guest Jake Hughes. Learn how maintenance and communication can elevate your property's reputation and ensure resident satisfaction. Sponsored by https://www.chadwellsupply.com/multifamily , live from the NAA Apartmentalize conference. Learn how effective maintenance an...

I've got an exciting episode on handling resident complaints with empathy in the multifamily industry! #MustWatch From the experts at MultiFamilyMediaNetwork.com, this podcast episode covers practical techniques for improving the multifamily people experience. You'll learn valuable insights from real-life examples that will help you enhance interactions with residents, leading to a more po...