Pulse

In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations...

In this episode of Pulse by Intuji, Julian Wallis speaks with Jack Levis, former Senior Director at UPS, who led a transformation that saved the company over $600 million a year. Jack shares how a system on the brink of cancellation became UPS’s most successful operational breakthrough — and the critical role psychology, leadership and data played in making it work. He unpacks the hidden risks of...

Nikki Anderson: The Value of User Research & Building Better Product Experiences | Pulse by Intuji #29 In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Nikki Anderson, an experienced user researcher with over a decade in the field. As the founder of her own consultancy and content platform for researchers, Nikki shares valuable perspectives on the importance of user res...

Jason Greenwood: The Evolution of B2B Commerce & Digital Transformation | Pulse by Intuji #28 In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Jason Greenwood, a seasoned e-commerce consultant with over 25 years' experience in digital commerce. Jason specialises in B2B e-commerce consulting, helping businesses navigate their digital transformation journey.  Topics Co...

Alex Grinyayev: The Evolution of UX Design & Business Alignment | Pulse by Intuji #27 In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Alex Grinyayev, a seasoned UX design expert with over 20-25 years of experience working with large corporations like GE, Best Buy, and Delta Airlines. Whether you're a UX designer, product manager, or business leader, this episode off...

Joey Coleman: Understanding Human Experience & Building Customer Loyalty | Pulse by Intuji #26 In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Joey Coleman, a renowned customer experience expert and bestselling author with over 20 years of experience in transforming how organisations build customer and employee loyalty. With an eclectic career background spanning gover...

In this episode of Pulse by Intuji, Julian Wallis speaks with Benoit Garnaud, Chief Product Officer at Prezzee, a digital gifting platform operating in six different markets. With over two decades of experience spanning marketing, product management, and financial services, Benoit shares valuable insights on building product teams, creating meaningful customer experiences, and transitioning from c...

Alex Mead: Redefining Customer Service Experience & The EPIC Framework | Pulse by Intuji #24 In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Alex Mead, a veteran customer service expert with over 25 years of experience across multiple industries and 30 countries. Alex shares his unique perspective on customer service experience (CSX) and introduces his innovative EPIC...

Andreas Marmaras: Product Leadership & Customer Centricity - Building Sustainable Products | Pulse by Intuji #23 In this episode of Pulse by Intuji, Julian Wallis speaks with Andreas Marmaras, General Manager of Product and Tech at Domain Insight, who brings over 20 years of experience in product, tech and data across various countries and industries. Andreas shares valuable insights on produc...

In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Scott Noblit, a seasoned UX design expert with over two decades of experience in digital product development. Starting his career before the dot-com bubble and currently leading experience design initiatives at Expedia Group, Scott shares valuable insights on human-centered design, the evolution of user experience, and the futu...

In this enlightening episode of Pulse by Intuji, Julian Wallis speaks with Jared Spool, a renowned UX expert with over 44 years of experience in helping organisations use user experience as a competitive advantage. In this conversation, Jared shares invaluable insights on strategic UX leadership, the true cost of poor user experiences, and why understanding your users is crucial for business succe...

In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Tom DeWitt, founder and director of CXM at Michigan State University and creator of North America's first academic Master's program in Customer Experience Management. As an expert dedicated to advancing thought and practice in customer experience management, Tom shares valuable insights on the importance of moving b...

In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Bob Baxley, a veteran product design leader with over 34 years of experience in Silicon Valley. Having worked at influential companies including Apple, Pinterest, and ThoughtSpot, Bob shares invaluable insights on the evolution of software design, the importance of user interface, and the moral obligations of designers in today...

In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Jason Knight, founder of OneKnight Consulting and a seasoned product management expert with over 25 years of experience in tech.  As a consultant who helps B2B SaaS scale-ups overcome growing pains by aligning product, people, and profits for sustainable growth, Jason shares valuable insights on the challenges facing modern pro...

In this episode of Pulse by Intuji, Julian Wallis speaks with Dr Chetan Arora, Senior Lecturer in Software Engineering at Monash University. Dr Arora shares his expertise on requirements engineering, discussing its importance in software development, strategies for stakeholder alignment, and the potential impact of AI on the field. Whether you're a software developer, project manager, or busi...

In this episode of Pulse by Intuji, Julian Wallis speaks with Alex Smith, Strategy Consultant and author. Alex shares his expertise on developing effective business strategies, creating unique value propositions, and avoiding common pitfalls in strategic thinking. Whether you're a startup founder, business leader, or aspiring strategist, this episode offers valuable insights on how to differe...

In this enlightening episode of Pulse by Intuji, Julian Wallis speaks with Evie Brockwell, Product Expert and founder of Be Optimised. With over a decade of experience in product leadership, including her time at Booking.com, Evie shares invaluable insights on streamlining product development, managing stakeholder expectations, and achieving more with less. This episode is packed with practical ad...

In this compelling episode of Pulse by Intuji , Julian Wallis speaks with Pavel Samsonov, Design Architect at Amazon Web Services. Pavel shares his wealth of experience in UX design, product development, and driving organisational change. Together, they explore the importance of aligning product development with genuine customer needs, using design methods to improve organisational practices, and...

In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Maarten Dalmijn, author of Driving Value with Sprint Goals. Maarten is a renowned consultant, speaker, and trainer specialising in Agile, Scrum, and Product Management. Together, they discuss the importance of sprint goals, how to beat the feature factory, and how businesses can drive value in an Agile environment. Whether yo...

Description: In this episode of Pulse by Intuji, Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research, shares over 30 years of experience in tech, offering insights into how businesses can adopt a digital-first mindset, leverage AI, and why continuous improvement is vital in staying competitive today. Topics Covered: 00:00 - Introduction 00:2 5 - Michael’s Journey into Technology...

Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11 Description: Discover the secrets of customer service excellence and culture transformation with Ron Kaufman, CEO of Uplifting Service, in this episode of Pulse by Intuji. Learn how to elevate your organisation's service delivery and delight customers in today's AI-driven world. Topics Covere...

Product Management insights with Jeff Gothelf: Product Management, Lean UX, OKRs, Agile, User Research | Pulse by Intuji #10 Description: In this episode of Pulse by Intuji, we sit down with Jeff Gothelf, a renowned author and expert in product management, lean UX, and OKRs. Jeff shares invaluable insights on how businesses can leverage customer-centric goal-setting frameworks to drive success in...

UX Research Insights with Cory Lebson: Usability Testing, User Interviews, and Product Success | Pulse by Intuji #9 Description: Join us for an insightful discussion on UX research with Cory Lebson, Principal of Lebsontech LLC. In this episode, we dive deep into the world of usability testing, user interviews, and how UX research contributes to product success. Discover the key methodologies, chal...

Join us on this week’s episode of Pulse, presented by Intuji. Julian Wallis, CEO at Intuji, is joined by Ambrose Blowfield, the owner of Sales Mastery Company. Ambrose brings a wealth of experience in the sales and marketing space, having coached thousands of people in over 26 countries. Ambrose outlines the evolution of B2B sales, discussing the balance between digital transformation and maintain...

Join us on this week’s episode of Pulse, presented by Intuji. Julian Wallis, CEO at Intuji, is joined by Erik Jacobson, the CEO of Hatch, a leading content marketing agency. Erik shares his journey from working with renowned podcasters like Tim Ferriss and Jason Calacanis to founding Lemon Pie and ultimately creating Hatch. Erik dives into the evolution of content marketing, discussing the challen...