Property & Casualty 360 Perspectives Podcast

Excess & Surplus lines have had a turbulent recent history, between the pandemic, the rise in social inflation, and growing number of CAT events. It's led some carriers to raise rates or drop coverage altogether. But for some, there also lies an opportunity, notes Jill Beggs, President of Excess & Surplus Insurance lines at Munich Re Specialty Insurance Group. In the latest episode of the Munich R...

Recent cyberattacks have kept cybersecurity in the spotlight. The threat is very real, and criminals are going after large organizations and small and midsized ones alike. What can brokers and carriers do to mitigate this new reality?  In the latest episode of the Munich Re Specialty Insurance podcast series, join Steve Pacheco, Head of US Cyber and Technology E&O for Munich Re Specialty Group, as...

The specialty market is fast changing and fueled by such trends as consolidation, globalization, and innovation. There are new risks emerging, and these risks not only create difficulty but also present opportunities to differentiate and expand business. A simplified, broker-centric approach and creating more integrated connections between brokers and underwriters are important elements to improvi...

As insurance carriers are looking for ways to modernize their operations, one area that's ripe for opportunity is claims. Claims organizations are moving away from manual processes, which can lead to inefficiencies, leakage and poor customer experiences. They are looking to capitalize on ways data and automation can improve the experience. The introduction of data sophistication, or the strategic...

Highlights from the June 2 webcast "Seven Insights to Help P&C Insurers Attract and Retain Millennial Policyholders." This event was sponsored by  Invoice Cloud , and featured Angela Abbott, Director of Partnerships - Financial Services at Invoice Cloud.  The webcast can be found in its entirety on demand at  https://www.propertycasualty360.com/2021/04/02/seven-insights-to-help-pc-insurers-attract...

Highlights from the May 12 webcast "How to Achieve your Digital Insurance Vision with Transformative Technology," sponsored by OneSpan. This event featured Oliwia Berdak, VP Research Director, Forrester Research; and Mary Ellen Power, VP Marketing, OneSpan.  The webcast can be found in its entirety on demand at https://www.propertycasualty360.com/2021/04/02/how-to-achieve-your-digital-insurance-vi...

As cyber thieves become more sophisticated in their attacks, leveraging tools like machine learning, artificial intelligence and more, the fallout has shown that the risk of cybersecurity attacks has never been greater. As a recent report from the Identity Theft Resource Center notes, cyber thieves often just need login and passwords from consumers to launch attacks as individuals oftentimes reuse...

Highlights from the March 23 webcast "Manage the Uptick in Mega Claims Efficiently." This event featured Pramod Akkarachittor, Vice President of Products at CLARA Analytics; and Seth Rachlin, Ph. D., Executive Vice President-Global Insurance Industry Leader at Capgemini. The webcast can be found in its entirety on demand at https://www.propertycasualty360.com/2021/03/04/manage-the-uptick-in-mega-c...

Highlights from the April 28 webcast "The Rise of the Digital Insurance Agency: 3 Award-Winning Agents Share How They Drive Growth with Digital." This event was moderated by Geoffery Metzand featured Jeff Roy, CEO, Excalibur Insurance; Majda Baltic, Founder & CEO, Majdas Touch Insurance; and James Castell, Director of Sales and Marketing, Castell Insurance. The webcast can be found in its entirety...

Customers are demanding more personalized and meaningful experiences from their insurance carriers, and they're willing to go as far as switching providers to get that experience. A recent survey found that three-quarters of insurance customers reported wanting more personalized offers, messages and recommendations from their insurance carrier. Delivering this type of experience requires carriers...

Highlights from the March 16 webcast "AI: Putting Insurers on the Path to Better Decision Making." This discussion featured three experts from Shift Technology: first Marcel Gordon, VP Product; John Cully, Head of Brand Communications; and Alicia Holmes, Pre-Sales Consultant.   The full on-demand presentation can be found at https://www.propertycasualty360.com/2021/02/08/ai-putting-insurers-on-the...

Competition in the insurance industry is fierce, and the professional liability segment is no exception. Sixty-eight percent of insurers surveyed agreed that predictive analytics had a positive impact on increased sales and cross-selling, and 41% reported that predictive analytics helped reduce underwriting expenses and claims costs. However, predictive analytics also enables brokers and agents to...

Highlights from the March 2 editorial webcast "Implementation Strategies for Claims Automation." This panel discussion was helmed by PC360's Patricia Harmon and featured Tori Santos, Director, Claims Modernization at USAA; Jacqueline Tirpak, VP Corporate Claims Officer at Erie Insurance; Darin McCarthy, Vice President of Claims at Hippo Insurance; and Tim Christ, Vice President of Growth for Claim...

Cybersecurity breaches highlighted in the news often involve large, high-profile companies, but the reality is that hackers are shifting their focus. Cyber criminals aren't only targeting large healthcare systems, financial institutions, and big university systems – they are going after small to midsized businesses as well. And the potential cost is high, with the average expense of an attack reac...

Highlights from the January 21 webcast "Prepare for the Top 3 Emerging Trends in the P&C Industry." This event featured, from Slalom Strategy, Matt Edwards, Practice Area Director; from United Educators Insurance (UE), Ramesh Bulusu, CIO  and Nitesh Patel, Associate Vice President, Information Technology; and Jon M. Deutsch, Global Vice President of Financial Services Solution at ibi.

Highlights from the December 3 webcast "How Consumer Driven Telematics Data Helps Price with Precision." This event featured Jenny Sankovsky, Product Strategy & Innovation Director for American Family Insurance; and John Chalfant, Sr. Manager, Product Management, U.S. Connected Car for LexisNexis Risk Solutions.   The full on-demand presentation can be found at  https://www.propertycasualty360.com...

Highlights from the October 21 webcast "How to Elevate and Enhance Policyholder Experiences in Property Claims." This event featured Lisa St. Onge, Senior Assistant Vice President, Claims Executive Department at Amica Mutual Insurance Company; Matt Palczer, Vice President, Property and Subrogation Claims Operations with Erie Insurance; Lance Malcolm, U.S. President, Contractor Connection; and was...

The insurance market is fiercely competitive, and insurance carriers need the ability to test and deploy new technologies with greater speed. The resources required to build technologies from scratch are labor-intensive, and when carriers have a way to shorten the time to market, they achieve a competitive edge.  We recently spoke with Andrew Yohn, product lead at Duck Creek Technologies, about th...

The technology landscape is fast-changing, and as customer demands shift, companies require strategies that help them stay agile. The pandemic has brought to light an urgent need to re-architect the workforce as more people work remotely. Cloud has proved an important tool for successfully making this pivot, as it improves efficiency, reduces cost and supports innovation during turbulent times.  F...

Highlights from the September 22 webcast "Reimagine Your Claims Process with Future-Proof Technologies." This event featured Sean Baird, Director of Product Marketing, Nuxeo.   The full on-demand presentation can be found at  https://www.propertycasualty360.com/2020/08/07/reimagine-your-claims-process/

Highlights from the September 15 webcast "Preparing for the New Normal in Insurance Onboarding." This event featured Francois Leblanc, Director of Technical Sales, OneSpan and Mary Ellen Power, VP Marketing, also from OneSpan.   The full on-demand presentation can be found at  https://www.propertycasualty360.com/2020/08/14/preparing-for-the-new-normal-in-insurance-onboarding/

With more businesses increasing their remote work-force following pandemic precautions there is a heightened focus on cybersecurity and cyber insurance. Gathering data quickly and turning in into a meaningful model to assess risk will be imperative as insurers move forward into the new normal. Rosalie Donlon, editor-in-chief of ALM's insurance and tax publications, joins Kelly Bellitti, Head of Pr...