Property & Casualty 360 Perspectives Podcast

It starts with proactive communication and disciplined cost management. Listen to this podcast to hear how. When a project runs over budget or falls behind schedule, the ripple effect on a claim can be significant. Policyholders may risk exceeding their coverage before the work is complete, and trust in the carrier can erode. Brodey Snell , general manager of the 1-800 WATER DAMAGE franchise in gr...

Listen to this podcast to hear how content restoration vendors are an important resource to guide insureds through total-loss claims. When a claim becomes a total loss, documentation becomes critically important, and how well it's completed directly impacts how quickly a claim can close. David Gavilanes , training manager and regional business coach at Blue Kangaroo Packoutz, explains what good ve...

Listen to this podcast on how the agent-vendor relationship is changing, and how to keep pace and maximize benefits to carriers and policyholders. Rising policyholder expectations, influenced by brands like Uber, Amazon, and Google, are pushing restoration contractors to meet a new standard. John Otero, regional business coach at 1-800 WATER DAMAGE, explains how consumer behavior influences what p...

Property restoration is gaining in complexity. Advancements in technology have led to an evolution in process but also customer expectations. Meanwhile, new building materials, a dynamic regulatory environment and the growing severity of CAT events, have made it difficult for property restorations teams to keep up. In this video perspective interview, you'll hear from PropertyCasualty360's editor-...

Fraud risk is changing rapidly as advances in AI are allowing fraudsters to step up their attacks, and transforming how insurers adapt to the new threats. Fraud has evolved as AI becomes more widespread, as fraudsters adopt new AI-generated tactics. It's created schemes that are both easier to implement and harder to detect. That's according to Kevin Lederer , senior vice president of the special...

Andy Klaus and Brad Davis discuss how parametric insurance differs from traditional coverage and how advances in data and technology are impacting the ability to manage weather-related risks.

Unusual snow events can disrupt operations across many sectors, such as retail, hospitality, and agriculture, particularly in regions unaccustomed to winter weather. Eric Anderson , director of national sales at Vortex Weather Insurance , explains how parametric insurance provides faster relief by basing payouts on objective weather data rather than traditional claims processes.    In this podcast...

Unpredictable fall and winter precipitation can cause major revenue loss for seasonal outdoor events like festivals and holiday markets. Andy Klaus, Vice President of business development at Vortex Weather Insurance, shares how parametric insurance helps agents and brokers protect clients against these risks, delivering fast payouts and filling gaps left by traditional coverage. In this podcast, y...

Tonya Courtney of Nationwide explains why brokers and carriers are rethinking their approach to risk and growth in today's market. The E&S property market is in a period of transition. While rates are easing and capacity is returning, volatility remains. Tonya Courtney, head of E&S Brokerage Property at Nationwide, explains why this tension makes the market riskier and why old strategies like broa...

John Otero and Robert Montgomery from 1-800 WATER DAMAGE share tips to help insureds put up their best defense against a fire. As fire season approaches, insureds must start thinking about the best way to protect their home and family against a possible devastating fire event. A lot of preparation and strong partnerships with insurers and restoration professionals are key to ensuring the best outc...

Flood damage differs quite a bit from water damage, and the measures to get ready differ as well. Peak flood season can leave both insurers and homeowners underwater — literally and figuratively. But insurers can make the entire claims process much smoother for their customers when they understand the complexities flood claims present. In this podcast, Rick Wahlstrom and Jordan Demmon, both from 1...

Mike Case of Blue Kangaroo Packoutz explains the key factors restoration pros consider in this podcast episode. Choosing the right restoration strategy involves many factors, including the type of loss, extent of damage, materials, and overall value of an item. Mike Case, director of operations at Blue Kangaroo Packoutz, explains how restoration teams decide whether they can restore an item and ho...

Ken Davis and Tim Singnysane of 1-800 WATER DAMAGE, part of BELFOR Franchise Group, discuss why training is more important than ever as insurers prepare for the upcoming CAT season. Increasing claims volumes, rising customer expectations, and fast-changing technology are putting even more pressure on CAT response teams. Ken Davis, claims partnership manager at BELFOR Franchise Group, and Tim Singn...

Advanced technologies are helping claims professionals document losses more efficiently and generate more accurate estimates. Rick Wahlstrom , who handles estimate review and compliance at BELFOR Property Restoration , explains how these tools are transforming outdated methods, reducing costs, and improving efficiency. Wahlstrom also represents BELFOR Franchise Group's Claims Partnership Program ,...

David Gavilanes of Blue Kangaroo Packoutz shares key insights on choosing a contents restoration partner that supports efficiency and controls costs. Selecting a restoration partner with the right experience and capacity is important for preventing project delays and cost inefficiencies. David Gavilanes , training development leader and regional business coach at Blue Kangaroo Packoutz , explains...

Tim Fagan of 1-800 WATER DAMAGE discusses strategies to streamline the claims restoration process and addresses the differences between commercial and residential claims. The claims restoration process involves many variables, each affecting the speed and cost of claim resolution. As the scope of residential and commercial claims can differ, Tim Fagan , brand president at 1-800 WATER DAMAGE , offe...

Through a combination of artificial intelligence (AI) and computer vision models applied to aerial imagery – and delivered through a comprehensive software solution – Nearmap changes the way insurers manage and price property risk. It earned them multiple PropertyCasualty360 Luminaries Awards, including as a company for its risk management innovation and technology innovation.  Individually, Dave...

Market conditions that are a moving target, talent shortages, and quick advancements in technologies such as AI have created unique challenges for the specialty insurance market. According to Mike Kerner, a member of the board of management at Munich Re responsible for global specialty insurance, while there are challenges in specialty re-insurance, there's also room for optimism.  In this podcast...

Fire and smoke events can be one of the more stressful moments for a policyholder. This podcast looks at some key ways to make them whole again. Fire and smoke incidents create complex challenges and potential delays in the claims process for insurance companies. Bill Gordon, regional business coach at 1-800 WATER DAMAGE, and Tim Singnysane, director of operations at 1-800 WATER DAMAGE, share best...

Ken Davis and Bill Gordon of 1-800 WATER DAMAGE, part of BELFOR Franchise Group, explain strategies to optimize water claims efficiency without increasing costs during high-volume events. Hurricanes, floods, and other water-related events lead to spikes in claims volumes for insurance companies. As carriers work to efficiently manage the ebb and flow of water claims, Ken Davis, claims partnership...