Product Perspectives

My guest today is Julie Robles. Julie is leading the Product Ops team at PayFit, and her role is to maximise efficiency, and impact of the Product and Tech teams. She has over 13 years of experience in product and program management for both startups and large corporations, exploring ecosystems in Europe, Middle East, and Asia. She is also a product and OKRs mentor (for Google for Startups and ADP...

My guest today is Julie Robles. Julie is leading the Product Ops team at PayFit, and her role is to maximise efficiency, and impact of the Product and Tech teams. She has over 13 years of experience in product and program management for both startups and large corporations, exploring ecosystems in Europe, Middle East, and Asia. She is also a product and OKRs mentor (for Google for Startups and ADP...

My guest today is Niloufar Salehi. Niloufar is an assistant professor in the School of Information at University of California, Berkeley. She studies human-computer interaction, with her research spanning education to healthcare to restorative justice. Her research interests are social computing, human-centered AI, and more broadly, human-computer interaction (HCI). Her work has been published and...

My guest today is Agnieszka Rzesniowiecka. Aga is a Senior UX Researcher at Wise, where she leads research on Wise’s business customers. As Product teams at Wise are cross-functional and autonomous, she collaborates with PMs, Engineers, and Designers every day. After graduating from the MSc Human-Computer Interaction course at UCL, she's worked in-house in B2B and B2C companies ranging from fi...

Anne Cooper is the Vice President of Global Customer Care at Board International. She started her career in sales and has an MBA with an emphasis in Brand Management and Marketing. She has worked in Loyalty Marketing for Visa and managed relationships with vendors on behalf of Visa. She then transitioned into Account Management, which is now called Customer Success. Afterward, she made a switch to...

Product organisations have faced challenges and undergone a huge amount of change over the past few years, and this isn’t slowing down in 2023 and beyond in the aftermath of the global pandemic and in light of ever-faster technology development. The session will cover the trends we’ve seen accelerating recently in Product management, from the lenses of people, processes, data and technology. Then...

This is a bonus episode with Brenden Kumarasamy who is the founder of MasterTalk. He coaches ambitious executives and entrepreneurs to become top 1% communicators in their industry. He also has a popular YouTube channel called MasterTalk, with the goal of providing free access to communication tools for everyone in the world. In this podcast, Brenden talks about his journey and the challenges he’s...

My guest today is Sophie Heller. Sophie leads the CX Services team at Outschool, a marketplace of live-online classes for kids. She joined the company as employee #2 as its first customer support agent and has since seen the company grow to 200; the support inbox now contains 100+ people, spread over several internal teams and an outsourcer. Sophie's team works to equip the inbox, including 50...

Charlie Penwarden is a British Marketing Director and UX Consultant who focuses on organic growth strategies that blend the user’s needs with the search engine’s needs, to ultimately create a master plan for long-term success. Over the past 10 years, Charlie has worked on a number of exciting projects for in-house teams, agencies and start-ups with a variety of clients including one of the world’s...

In this episode, I interview Patrícia who is Product Operations Manager at OutSystems, where she is leading an internal product management academy as well as the external product evangelism programme, helping to grow the next generation of product leaders. Patrícia is the product manager’s best friend and I haven’t see many companies who have put that much thinking and effort into helping product...

Marty Bakal is an experienced Product Leader who works in product management, product marketing and field application engineering. Marty understands user needs and how to translate them into products and collaterals. He has the ability to translate technical features into content understood by engineering and users alike, and a thirst for knowledge spanning multiple industries. In this episode, Ma...

Teagan O’Donovan is a Managing Consultant at ISL Talent, who focuses on recruiting people in Product and Design. Her clients are start ups and scale ups in the tech space of all different industries. She loves helping her clients find the best people to drive business forward and watching her candidates flourish while they progress their careers. At ISL, they pride ourselves on being trusted partn...

Radhika Dutt is the author of Radical Product Thinking: The New Mindset for Innovating Smarter which has been translated into several languages including Chinese and Japanese. She is an entrepreneur and product leader who has participated in five acquisitions, two of which were companies that she founded. She advises organizations from high-tech startups to government agencies on building radical...

My guest today is David Bures, who is a senior technical writer. After starting as a web developer, he moved to the documentation and text translation space and has worked for Microsoft business applications like PowerBI and Azure Suite, but also Apple and Amazon, as well as running his own company. In his spare time, he still codes apps for MacOS, his most popular project has almost 500 stars on...

My guest today is Nick Russell. Nick is one of the Co-Founders of Dualo, a stakeholder-friendly research repository that helps product teams to organise, connect, and showcase their key research findings across the wider organisation. Prior to Dualo he worked for 10 years as a Product Manager, leading product teams at ASOS, Gousto, Thomas Cook, and The Telegraph. In this episode, we talk about the...

My guest today is Henry Latham. After 10 years working with different product teams & start-ups to understand what makes products succeed - & others fail - he launched Prod MBA, an 8-week hands-on bootcamp to fast-track aspiring product leaders’ path to Head of Product. He’s coached over 280 Product Managers on product strategy over the last 3 years. In this episode, key take-aways include...

Tristan is formerly a senior data leader within a US $1BN+ global E-commerce business. He has over 15 years experience in data, financial analysis and strategy roles. He has data experience from startups, scale-ups and the high pressure world of banking where he worked for one of Wall Street's most well known banks: Bank of America Merrill Lynch. Tristan is deeply passionate about technology a...

My guest today is Rachel Wilde, who is an leader with over 20 years of experience, specializing in SaaS adoption and growth for startups, with a deep understanding of SaaS technology and customer experience. She has worked at various early and late-stage startups, including Healthy Pet (acquired by VCA Antech), OSI, Next2Friends, and currently as Head of Global Implementation Enablement at Harri,...

Welcome to this new episode type, Product Q&A, a weekly bite-size episode, part of the Product Perspectives podcast, where I answer the most common questions that product managers encounter at job interviews and in their day-to-day work. Whether you're a seasoned product manager or just starting out in your career, this episode format is for you. Each week, I tackle a different question relate...

My guest today is Jasonda Desmond who is the Director of Operations at Leah Chang Learning, a women-led digital learning agency. She has spent the last 10 years building and delivering outcomes-focused, scalable customer education programs for B2B SaaS products. In this episode, we talk about how Customer education programs have become a key differentiator in the market, helping with sales, adopti...

Welcome to this new episode type, Product Q&A, a weekly bite-size episode, part of the Product Perspectives podcast, where I answer the most common questions that product managers encounter at job interviews and in their day-to-day work. Whether you're a seasoned product manager or just starting out in your career, this episode format is for you. Each week, I tackle a different question relate...

Product management is a dynamic and rapidly evolving field, driven by advances in technology, changes in consumer behavior, and shifting market trends. As we look to the future, it's clear that product managers will play a key role in shaping the products and services that will define our lives in the years to come. Here are my bold predictions for the future of product management, both in the nea...

Welcome to this new episode type, Product Q&A, a weekly bite-size episode, part of the Product Perspectives podcast, where I answer the most common questions that product managers encounter at job interviews and in their day-to-day work. Whether you're a seasoned product manager or just starting out in your career, this episode format is for you. Each week, I tackle a different question relate...

Give your feedback about Product Perspectives: Product Perspectives feedback form (google.com) My guest today is Tess Dixon. With 20 years in tech including a past life as Director of Support at Tumblr, Tess pivoted to design in 2019 and spent the last couple of years learning about and practicing DesignOps — most recently as Director of DesignOps at Condé Nast. She loves documentation, remote-fir...

My guest today is Tess Dixon. With 20 years in tech including a past life as Director of Support at Tumblr, Tess pivoted to design in 2019 and spent the last couple of years learning about and practicing DesignOps — most recently as Director of DesignOps at Condé Nast. She loves documentation, remote-first culture, getting things organized, and supporting an entire team with the best environment p...