Product Ops Podcast

In the season 4 finale of the Product Ops Podcast, we welcome John Cutler, a renowned thought leader in the field of product operations. John shares his unique journey from product management and UX research to his deep engagement with product ops, providing a well-rounded perspective on the function. He highlights the importance of crafting and repeating a compelling narrative, the challenges of...

In this episode of the Product Ops Podcast, we welcome back Christine Itwaru to discuss the invaluable role of Product Operations in today's tech landscape. Christine shares her journey from Director of Product at Pendo to VP of Product at User Flow and Beamer, offering insights into the evolution of Product Ops. We explore how Product Ops drive value by organizing customer feedback, aligning...

In this episode of the Product Ops Podcast, we are thrilled to host Jenny Wanger , product operations consulting expert and coach. Jenny shares her journey into product ops, discussing how she transitioned from product leadership to focus on scalable systems and operations. We delve into the evolution of product ops, addressing common challenges such as the impact of layoffs and the essential need...

In this insightful episode of the Product Ops Podcast, we're joined by Jessica Soroky , former Senior Director of Product Operations at Pendo, who shares her compelling journey from agile beginnings and chief of staff roles to leading a transformative product operations function. Find out how Jessica's team drove value through effective communication, leveraging data analytics, and innovat...

In this exciting 6th episode of S4 of Product Ops Podcast, we are joined by Rebekah Carere , a seasoned product operations leader with an impressive journey. Rebekah shares her unique experiences and insights into the burgeoning field of product operations, detailing how she evolved from a digital learning background to leading impactful product ops initiatives. We dive deep into the role of produ...

When you're the only product operations person supporting 10-15 product teams, how do you create meaningful organizational change? Chris Compston discovered the answer isn't working harder, it's working smarter through operational working groups. In this episode, Chris shares his experience leading product operations at Bumble and reveals how he enabled organizational transformation by...

Join host ⁠⁠ Gerisha Nadaraju ⁠⁠ & special guest host,⁠ ⁠ Dr Kevin Sakamoto⁠⁠ , for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 4, we sit down with Diana Soler , a seasoned product operations leader, to discuss her journey to becoming the Director of Product Operations at Ascent. Diana shares indispensable insights into the role of prod...

Join host ⁠ Gerisha Nadaraju⁠ & special guest host, ⁠Dr Kevin Sakamoto⁠ , for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 3, we have an engaging conversation with Hugo Froes , Head of Product Operations at OLX (and a previous Season 1 pod guest!). Dive into Hugo's journey from graphic design to product operations, learn about the ch...

Join host Gerisha Nadaraju & special guest host, Dr Kevin Sakamoto , for Season 4 of Product Ops Podcast where they explore how to make product ops value visible.  For episode 2, we sit down with Chiara Gardner , Head of Product Operations at Ford Credit Europe. Chiara shares her journey from product management to product ops, discussing how she built and scaled a product ops function from scr...

Join host Gerisha Nadaraju & special guest host, Dr. Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 1, we are joined by Shabnam Osman , Director of Product Operations at Yoco. In this insightful episode, Shabnam shares her journey from product management to leading product ops, the role's nuances, and the art of enablin...

This episode is a very special bonus one for Season 3. We chat to Melissa Perri and Denise Tilles about their highly anticipated and newly launched Product Ops book ! Melissa is the CEO of Produx Labs, a Product Management training organisation, and the author of “Escaping the Build Trap.” Denise has over a decade of product leadership experience and works as an independent product consultant advi...

For the final episode of Season 3 of POP, we’ll be listening to the brilliant, Teresa Torres ! Teresa is a well known product discovery coach and the author of Continuous Discovery Habits , which has sold over 80k copies! On this episode we discuss product challenges related to discovery such as: 1) access to customers 2) knowing which habit to do when 3) the importance of individual agency within...

On the ninth episode of Season 3 "Listening to our Customers" - we’ll be listening to Sean Conley. Sean is currently the CEO and co-founder of BTRT , an all-in-one product tool that uses AI to help you efficiently leverage customer insights so you always “build the right thing”. BTRT also happens to be our Season 3 sponsor for POP. Prior to starting his own company, Sean worked in Produc...

On the eighth episode of Season 3 "Listening to our Customers" - we’ll be listening to  Desislava Genova . Desi is an experienced Product Design leader who has worked at scaling fintechs such as TrueLayer and Dojo . Before transitioning into product design, she spent time in Spain working as an in-house graphic designer. Listen in for some unique insights into product challenges from a p...

On the seventh episode of Season 3 "Listening to our Customers" - we’ll be listening to Arne Kittler . Arne is currently the Chief Product Officer at Facelift , an all-in-one software provider for social media marketing at scale. He previously held senior product leadership roles at Xing and is an active contributor to the wider product community through his work with MindtheProduct Prod...

On the sixth episode of Season 3 "Listening to our Customers" - we’ll be listening to Nancy Evbuomwan . Nancy is an experienced Agile Coach who has worked at fast growing startups such as Zoopla , Hopin and Infogrid . She also runs her own podcast called Better, Faster, Happier which explores how to create better products, happier teams and faster processes. Listen in for some unique ins...

On the fifth episode of Season 3 "Listening to our Customers" - we’ll be listening to Alina Miron . Alina is currently a Senior Product Manager at Sumup , a fintech company providing payment solutions for small businesses. She has previously worked as a product manager at startups and scale-ups such as JustPark and Dojo . We discuss product challenges around:  1. Misunderstanding of what...

On the fourth episode of Season 3 "Listening to our Customers" - we’ll be listening to  Morgan Sadr-Hashem i. Morgan is currently the Chief Product and Technology Officer at Flashpack , an adventure travel company that brings together solo travellers in their 30s and 40s. He previously worked at Nested where he progressed from Senior Software engineer to Director of Engineering and start...

On the third episode of Season 3 "Listening to our Customers" - we’ll be listening to Kajal Goel . Kajal was most recently a Senior Product Manager at Legl , a startup providing process automation for modern law firms.  She has previously worked in senior product manager roles at Flutterwave - a scaling African fintech as well as at Worldpay , a more traditional payments giant.  Listen i...

For the second episode of Season 3 "Listening to our Customers" - we’ll be listening to  Flora Devlin . Flora is currently a coach for product leaders and a product advisor with Connect Ventures .  She previously worked as a Product Director at Monzo where she managed a team of product managers and led the strategy, vision and direction for about 50 product people. Flora has also worked...

For the first episode of Season 3 "Listening to our Customers" - we’ll be listening to Daniel Yubi . Daniel is currently the CEO and founder of Payable - a UK startup that is building treasury operations software for tech companies. Prior to starting his own company, Daniel worked in various senior product management roles at scaling fintechs such as Checkout.com and Curve. We discuss ch...

For the last episode of Season 2 of POP, I’m thrilled to be joined by one of the pioneers of Product Ops in the industry, Blake Samic (Head of Product Ops @ Stripe), as well as two members of his fantastic product ops team at Stripe : Alexandra Lapinsky Wilson (Product Ops Manager) and Dan Barber (Product Ops Manager). We find out how Stripe’s Product Ops team is set up for success! Building on th...

Karen Gutierrez (Product Ops Lead) and Reema Joshi (Product Ops Specialist) from Wise join me for the sixth episode of Season 2 of POP. We find out what it’s like to manage and optimise Quarterly Planning at a global company with about 3000 employees in 17 offices across the world! We deep dive on the following challenges: 1. Quarterly Planning 2. Growing the team initially from 1 to 2 3. Product...

Christine Itwaru (Head of Product Ops), Rick Kadlac (Lead Product Ops Manager) and Adam Siegel (Manager, Technical Writing) from Pendo join me for the fifth episode of Season 2 of POP. We find out how Christine and her experienced team are creating company wide transparency around building, shipping and using products. We deep dive on the following challenges: 1. Focusing on the right things to ta...

Anita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it’s like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges: 1. Evolving Responsibilities for the Product Ops...