Product-Led AI

Traditional CRMs compress customer relationships into rigid database fields, losing critical context along the way. AI needs rich, unstructured data to do meaningful work—but most companies have their customer information scattered across email, call recordings, Slack, and support tickets that never talk to each other. Lightfield co-founders Keith Peiris and Henri Liriani (who previously scaled To...

AI is great at making things up (and very quickly, in large quantities). Crypto excels at verifying what's real. How can the two technologies complement one another? Former Coinbase CTO Balaji Srinivasan believes crypto can be an accelerant to AI development and adoption in finance, employment, government, and more by providing "proof of human" verification through open blockchain and open backend...

Getting AI to do what we want it to comes down to understanding how intelligence actually works. AI pioneer Mustafa Suleyman has been at the forefront of the technology through several major leaps forward, and believes we're getting very close to the day where AI fades into the background as it intelligently powers nearly everything we do on computers. Now the CEO of Microsoft AI, Suleyman has had...

While most other AI chat interfaces today are aimed at saving humans time, Replika is designed for the opposite. As one of the first AI "friends", the chatbot is designed for humans to spend quality time with, having meaningful conversations and fostering deep connections. When Eugenia Kuyda founded the company in 2017, she figured Replika would be one of many choices people would have for AI frie...

Guest episode hosted by Greylock partner Saam Motamedi. Just as app tracking transparency rules shut the door on targeted ads, AI opened up new channels of customer engagement and personalization. Fermat is built on the convergence of those two paradigm shifts. The company provides AI-powered tooling and infrastructure for distributed commerce businesses to thrive in the post-ATT world. This episo...

Our questions deserve more than the handful of blue links we’ve all come to expect from search engines. AI has made it possible to receive detailed, cohesive, and personalized answers to almost anything we want to ask. Perplexity CEO Aravind Srinivas breaks down how his company built the “answer engine” that is disrupting search. Srinivas believes that AI will fundamentally transform the nature of...

Jared Spataro has been leading work modernization efforts for Microsoft for more than 15 years, helping to launch and scale products that enterprise organizations use every day while keeping up with the latest tech shifts. AI has made every part of his job move faster. Now, a little more than a year after the release of Microsoft's Copilot for 365, Jared talks about Microsoft’s AI strategy; the te...

Adept CEO and co-founder David Luan has been riding the LLM wave since the early days of the modern AI boom: an early OpenAI employee, he led the company’s engineering team before serving as the tech lead for Google Brain’s work on LLMs. He co-founded Adept in 2022 to develop multimodal agents built to work alongside humans in any profession. Believing computers should work more like humans and no...

How could AI be the catalyst for the next wave of iconic networks? It helps to remember that regardless of the platform shift that gives rise to a new breed of networks, there are various components that must come together for them to actually work. From LinkedIn and Meta to Airbnb and TikTok, the fundamentals are the same: clear value proposition, compounding growth and engagement loops, and a st...

The first episode of Product-Led AI, where Greylock investor Seth Rosenberg chats with builders putting the power of AI into products that people love. Fintech company Ramp has always been obsessed with time. The one-stop-shop financial operations platform was purpose-built to make businesses more efficient so they can focus on the work that really matters – and create more wealth. Since launching...