Precursive Perspective | For Professional Services

Jacqui Wishart, Head of Advisory Services at Blackbaud, joins Jonathan Corrie to unpack how recurring services can become a measurable growth engine for SaaS businesses. Blackbaud supports nonprofit and social impact organizations, many of which face high staff turnover, lean teams and varying levels of technical confidence. Jacqui explains how these customer dynamics shaped the development of Adv...

Ilene Landon, SVP of Customer Success at Vena, joins Jonathan Corrie to unpack one of the biggest challenges in SaaS: repositioning Professional Services from a cost centre to a growth engine. Drawing on 20+ years leading global delivery organisations, Ilene explains why PS is often seen as slow, complex, and difficult to sell - and how that perception becomes a self-fulfilling cycle. The conversa...

AI is accelerating a structural shift in SaaS - from systems of record to systems of action. In this episode, Andy Cater - Director, AI Agents at Zendesk joins Jonathan Corrie to unpack what that means for Professional Services leaders. As buyers demand measurable ROI within months, proof of concept is no longer enough. The new expectation? Proof of value in a live production environment. Andy exp...

Jeroen Bos, SVP Global Professional Services at Bizzdesign, brings deep experience leading transformation across complex, multi-product organizations. In this episode, host Jonathan Corrie explores how Jeroen and his team are evolving the role of services to be more strategic, commercial, and growth-focused. Key discussion areas include: The changing role of services in today’s market How to shape...

In this episode, Jonathan Corrie speaks with Stephen Elrod, SVP Global Delivery & Professional Services at Degreed , about the intersection of AI, services-led growth, and transformation in Professional Services. Stephen shares how Degreed has positioned services not as a reactive function but as a growth engine. By engaging services early in the sales cycle, his team helps shape deals, advise cli...

In her role as Head of Professional Services at Gorgias, Onnela Pukk brings with her over 10 years of experience in Toronto's B2B SaaS tech industry, specializing in Customer Success and Professional Services. In this episode, host Jonathan Corrie, speaks to Onnela about the rise of services-led growth in today's modern GTM landscape. Some key highlights in this episode include:  From Post-Sale →...

As the Snr Director of PS, Jeff has established and scaled Lucid's first Professional Services (PS) function, evolving it into a strategic growth engine driving customer success, revenue and production adoption. In this episode, Jeff speaks with host Jonathan Corrie about transforming Services and reimagining it as a growth engine not a cost center.  Some key highlights in this episode include:  P...

As the Snr Engagement Manager at Databricks, Nagajan helps Databricks customers get the most out of their investment through strategic, high-impact services. With 20+ years in tech, his focus is on leading the sales and delivery of SaaS solutions and custom service programs for enterprise clients. Some key highlights in this episode include:  Why services teams must focus on bookings, attach rates...

Molly Gapp brings extensive experience in professional services and customer success within the software industry. As the VP of Professional Services, Molly directs onboarding, delivery, conversion, implementation and training for Planet DDS' DentalOS solutions.  Some key highlights in this episode include:  PS is a Growth Lever, Not Just a Cost Center  Standardization = Faster Time to Value  Bala...

With a background in sales and a Gainsight alum, Peter Wride - SVP Professional Services at DFIN, discusses the evolving role of professional services, commercialization, and how AI is shaping the industry. Some key highlights in this episode include:  - The role of AI in Professional Services - PS as a revenue driver - Building a Services sales function - Navigation partner ecosystems // Follow P...

We're in conversation with Jens Harder, Senior Director, PS EMEA at Sitecore -  a global leader of end-to-end digital experience software.  Some key highlights in this episode include:  - Transforming services: Driving sales through strategic alignment - The importance of structure in Services: Profit vs Cost Center - Maximizing success: Key revenue strategies - Aligning Services strategy with you...

Welcome to our first bonus episode, in conjuction with the Services Delivery Alliance (SDA). We're in conversation with Phil Davitt, SVP Global Professional Services at Eptura, who discusses running Services teams in a Venture Capital vs. Private Equity backed companies in the Software and SaaS industries.   They cover: 👉 Key mindset: A business within a business. 👉 Dynamics of running PS with d...

Stephan Hovnanian, Senior Manager Professional Services at Sprout Social,  has led initiatives to refine the engagement model about how our services are delivered alongside Customer Success and expanded the team to drive growth and is now focused on how to scale.  In this episode, Jonathan and Stephan discuss how to build and deliver subscription services, some key highlights include: - Rise of Su...

Christina Roque Lino is the VP of Professional Services Global at OutSystems and leads an elite services team and driving global transformational programs to deliver the best customer experience and business growth.  In this episode, Christina and Jonathan discuss the growth and digital transformation of a Professional Services organisation, some key highlights include: - Leveraging Metrics for Bu...

Michelle Steenvoorden is the VP of Professional Services at Cleverbridge and is accountable for developing global department strategies/offers to increase revenue, P&L management, operational KPI management and driving department efficiencies. With a background in Customer Success and Consulting in other high-growth SaaS companies, Michelle serves as a leader and expert with best practice experien...

Piyush Agrawal is the Global Head of Professional Services at Instabase with 15+ years of experience managing multi-million dollar projects including demand management, risk & issue management and understanding client requirements with managing project reporting for critical time and scope-driven projects. Piyush is also a member of the Services Delivery Alliance (SDA), a community of peers in the...

 Reda Bennani is a Professional Services, Partnerships, and Product Management Senior Leader with 12+ years of B2C, B2B, and global experience spanning SaaS (GRC, BPM, CRM, Cyber Security, SOC, and Fintech). He has built and scaled services in companies such as IBM and Stripe. Reda is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry....

Ash Sawhney is the Global Director of Professional Services at Zebra Technologies. His experience lies in the successful leadership of large-scale global programs, optimizing customer satisfaction, driving revenue growth, and enhancing operational efficiency. Ash is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here...

Vijay started off with a background in Engineering, using his skills to become a Project Manager and move into the world of Professional Services. Vijay is also a Founding member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here.  In this episode, host Jonathan Corrie, and Vijay discuss the value of a diverse career path and how...

James Brown is a commercial strategy and global pricing expert, specialising in the B2B Services and Retail & Consumer Goods sectors.  In this episode he discusses the pricing puzzle faced by consultancies and how they can revolutinize their assessment methods for better monetization with host, Jonathan Corrie.  Some key highlights include: - Value based pricing for strategy consulting - Transform...

In this episode, Saood unlocks the power of customer success including the seven laws of customer onboarding with host, Jonathan Corrie.  Some key highlights include: - The power of effective onboarding and post-onboarding strategies - Boosting Customer Value in SaaS - The Key Connection Between Faster Delivery and Revenue Growth - Success with Strategic Metrics and Continuous Iteration - The Thri...

As an experienced Professional Services (PS) and Customer Success (CS) leader, with a successful track record of building and scaling technical customer-facing organizations, Ilan Gendellman unravels the constantly shifting landscape of PS with host, Jonathan Corrie.  Some key highlights include: - Why Chaos-Free Operations Drive Performance and Partner Satisfaction - The Secret Sauce for Customer...

With a proven history as an executive leader in scaling businesses and delivering customer success, Rob Niehaus brings his tenure of knowledge and experience in Professional Services to this discussion with host, Jonathan Corrie.  Some key learnings include: - Connect and Convergence of teams with customers - The value proposition of Services - The 3 Phases: Necessary, Differentiator, Growth Engin...

Layla Selick - VP of Strategic Customer Success at Productboard, speaks with Jonathan about building a Professional Services organization within the company to create, and how efficient or inefficient operations can spell make or break for consulting firms and their clients. Some key learnings include: - Understanding hiring profiles for a Professional Services team - Alignment with GTM: 'Passing...

In this podcast episode, guest Adam Maze - Head of Operations at MMT Digital, speaks with Jonathan about the changing landscape in the world of Consulting, and how efficient or inefficient operations can spell make or break for consulting firms and their clients. Some key learnings include: - Adam’s three main consulting frameworks to use with current and prospective clients - How revenue recognit...