PracticeCare

If it’s true that the worst time to look for something is when you’re desperate to have it, then it’s especially true with finding good staff. My guest today says you should always be interviewing, and he’ll explain it and tell us how to get started.   Amit Gaglani is the CEO and Founder of AG Management Consulting. Before that he founded, scaled and then partnered Arrow Physical Therapy with Alli...

For as hard as you work for the patient revenue you get, why risk it with bad compliance practices? Seems obvious when you hear me say it out loud, but as we speak, some of our listeners are playing with compliance fire. Why do it? My guest today has insights on where you might be at risk and how you can reduce it.   Leslie Boles is the Co-Owner & President of Revu Healthcare, a healthcare consult...

When you’re starting up a medical practice there are thousands of details, some more important than others. Where do you start? My guest today helps providers start up their own medical practice and helps us break it down.   Betsy Noxon founded Drake & Co. Medical Practice Consulting in 2021 to focus on supporting small to medium private medical practices to achieve best practices for their busine...

My guest today is adamant that we must stop pointing the finger at doctors for bad documenting and just help them document correctly the first time. Sound different than the usual? Then keep listening because there’s more where that came from   Ryan O’Hara is with Acclara, a firm that offers a variety of services related to revenue cycle management. An accomplished healthcare executive with a weal...

Your website is the anchor of your online presence, but is it working as hard for you as it can? My guest today helps clients get more patients from their website and will shed some light on how you can do it better.   Hunter Davis is an elite marketing and business coach with over a decade of experience serving clients around the globe. He’s on a mission to take the stress and confusion out of ma...

When it’s time to sell your practice, you’ll probably have choices between independent and corporate buyers. Are those offers going to be interchangeable? Nope, even if they look really similar on paper. The differences can be hard to see even when they’re massive, and my guest today will introduce you to some of what those differences are.   Marie Chatterley is a broker with CTC Associates, who h...

“If you build it, they will come” is not a strategy, it’s hope, and in the case of telehealth it’s also misleading. Who will come? Everyone thinks the patients will, but what if your own providers and staff resist using it? There’s a mindset that needs to be in place for telehealth to succeed, and my guest today will tell us all about it.    Christian Milaster is the Founder and CEO of Ingenium Di...

No matter your specialty, you must be valuable to your patients. You know that. What many practice owners under-appreciate is that they must also be different than their competition. Why? Patients have choices. Why should they choose you?    Founder of Harper Health, Dr. Will is in his 25th year as an internal medicine physician in Chicago. Prior to founding Harper Health, he held a number of diff...

Growing your practice is exciting and nerve wracking, and it takes money. How do you figure out the financial needs of growing your practice? My guest today helps start ups get off the ground and on track to become a successful practice, and she’ll share some insights with us.   Diane Tarshis is Founder and Principal of Startup Distillery — a global consultancy where she provides 1:1 startup consu...

When your practice is growing, you’ll need to add more staff or start hiring staff. While great staff can make your dream work, all staff members are an expense. Do you truly understand the financial view of hiring staff? Ken Weil does, and he advises his clients on staff expense, and a lot of other business financial issues, so that his clients can grow profitably.   Ken Weil is President of Cons...

What are good uses of video when promoting your private practice? In those situations, what makes a good vs. bad video? If it’s so easy to do video today why don’t more people do them? Today’s guest does video in healthcare for a living and will bring some sanity to this discussion.   Tony Gnau is the Founder and Chief Storytelling Officer at T60 Health, the healthcare video specialists. He’s a th...

If you love repeating yourself, skip this episode. However, if you want to be understood better the first time, keep listening. Amanda HarNess with Business Excelerated coaches clients on clear communications, among other skills, and has some ideas for us.   Amanda HarNess is the Founder and CEO of Business Excelerated. As a business consultant and coach, she focuses on working with leaders and ow...

Henry Ford said, “whether you think you can or you think you can’t, you’re probably right.” Jamey Schrier with Practice Freedom U rephrases that to “mindset is money”, and he shares what that means on this episode of PracticeCare.   Dr. Jamey Schrier, PT is a best-selling author, speaker and CEO of Practice Freedom U, a business training and coaching company designed for physical therapists. Jamey...

For every 10 prospective new patients who call your office, how many of them become actual new patients? Even if you don’t expect to get all 10 of them, are you really getting as many as you should? Often, one of the culprits is poor follow up. My guest’s business is devoted to making that follow up more productive, and he has some insights to help you in this episode.   Matty Mclain is the CEO an...

Those who use AI to make their practices work better will beat out those who do not use AI. That’s a quote I’m hearing more and more. But use AI in Revenue Cycle Management? Yup, according to my guest today, and he’ll help us figure out how to get started.   Jeff Hillam is CEO of Red House Medical Billing, a full service revenue cycle management company with offices nationwide. Jeff's work in heal...

Time is money. Don’t let perfect be the enemy of the good. These and other cliches, while true, all point to the 80/20 rule. My guest today coaches his clients on bringing 80/20 into their practices and shares some ideas in this episode.   Bill Flynn is Principal at Catalyst Growth Advisors where he coaches leaders to get to the next level, and he coaches business owners on making growth more pred...

Maybe one of the more overlooked insurance options out there is called Key Person Life Insurance. It’s a tool like any other, but between its name and where it fits, it’s not surprising that many practice owners don’t know about it, or misunderstand it. My guest today is going to clear all of that up.   Brian Le is an insurance agent with New York Life, where he helps business owners sort through...

As a practice owner you need to know the numbers that tell you if your practice is healthy or not. You don’t need to know them like your accountant does, but there are some must have numbers you need to know. My guest today consults with practice owners to help them know their numbers and she shares her insights in this episode.   Alison Hulshof founded an ABA company and a Special Ed day school i...

Are you sure you want to scale your practice? Everyone sees the empire at the end, but the journey is tough, and the empire isn’t guaranteed to be fun. Scott Ritzheimer with Scale Architects helps practices scale and has qualified insights about the realities of scaling.   Scott Ritzheimer is the founder and CEO of Scale Architects. Scott helped start nearly 20,000 new businesses and nonprofits an...

Staff happiness is important, but staff happiness isn’t only about recognition, like time off, birthday celebrations, or other things you do every once in a while. Want your staff to be happy every day? There is an under-the-radar way to do it, and my guest today will explain it.   Shelly Coheley is the founder of SC Practical Solutions. Shelly’s experience in healthcare spans over 30 years and in...

When outsourcing a service, you should think about your choice of vendor with the same rigor as hiring a new employee. If that sounds reasonable, then why do so many practice owners rush the decision? Thomas Maher with Practice First has some ideas, and more importantly, good advice on how to choose vendors well, and he shared those ideas on PracticeCare   Thomas Maher has been a CPA in New York S...

As a practitioner, planning is part of your daily life – treatment plans, scheduling plans, financial planning, and on and on. However, many practice owners don’t do business planning. Your practice is a business and planning will make it stronger. Dr. Lance Knaub with Denali Consulting works with practice owners and many other types of business owners on this very need.   Dr. Lance Knaub is the b...

If you’re starting up a medical or dental practice, you have a ton of decisions to make. And while many of them could be changed down the road, why not make solid choices at the beginning? My guest today helps many medical and dental providers start their own practice and will share some tips with us.   Joe Lessard is a partner at Professional Business Management, a healthcare practice management...

The #1 thing your patients want is predictability. If they don’t know what’s coming, they get a little nervous. Nervousness is the enemy of a great patient experience. Jessica Martin with Martin Management Consulting helps clients deliver a great patient experience and helps you get started in this episode.   Jessica Martin is the owner of Martin Management Consulting and co-owner of Martin Dental...

Local Service Ads on Google are not so new anymore, but now they’re slowly rolling out to healthcare providers. Are they a good idea for you? How do they compare to traditional ads on Google? Bill Fukui with Medshark Digital shares his opinions. Bill Fukui has over 25 years specializing in medical advertising and marketing. He is published in numerous trade journals, a contributing author of The B...