PracticeCare

As a private practice owner you cannot rely only on great clinical care to attract new patients and keep them over time. You’re supposed to be great and there’s plenty of competitors to you. How do you differentiate? One way is to offer great customer service, but unfortunately a lot of practices don’t take it seriously. My guest today consults with dental practice owners, and he helps them take i...

Retirement planning as a practice owner has more moving parts than it does as an employee. As an owner, you have personal income and business income, and frankly, more choices. More choice can be good as long as they choices make sense, and my guest today helps her clients sift through their choices to build a sensible retirement plan for them. Alexis E. Gallati is the founder and Lead Tax Strateg...

The federal tax code is almost 7,000 pages, not to mention your own state’s tax code. Buried in those pages are some obvious ways to save on taxes, and some not so obvious ways. My guest today works with individuals and business owners to find those non-obvious ways, and he’ll give us a few examples on this episode.  Drew Powers is the Founder of Powers Financial Group, LLC, a Registered Investmen...

Not every job, or every part of every job, has to be done by people physically located in your practice. Remote work is not new, and one of the keys to success is managing remote workers successfully. My guest today consults with private practice clients on numerous operational issues, including this one, and she’ll share her insights with us. Katie Nunn, MBA, CMPE, provides training and coaching...

While reviewing a contract between you and a third party is anything but gripping, it has to be done. Why? There can be landmines placed all over them. My guest today is a healthcare attorney who helps his clients negotiate fair agreements, among his other services. He’ll share some of the landmines he finds and what you can do. E.J. Cyran has spent over a decade as a healthcare lawyer, which mean...

“Do as I say, not as I do” makes life easy for a while, but guess what: your staff will see you holding yourself to a different standard than them…even on the same policies. That’s not good! Holding yourself accountable isn’t always easy, but if you want the credibility of your team, you need to figure out how. My guest today coaches her clients on a variety of leadership topics, including this on...

I’ve seen a number of job descriptions in my career, and that for the office manager in a practice is one of the craziest. Why? Everything is in it, making it, in reality, the job description for many people. The office manager role is crucial, so why do this to people? My guest today helps practices build strategic and operational excellence, and he’ll help us understand how to use the office man...

One of the keys to a profitable medical or dental practice is to be smart on overhead costs. They’re significant, and sometimes difficult to find. If you don’t understand your overhead costs, or if you feel like you’re working harder for the same compensation, then this is an episode you’ll want to listen to.  Joe Lessard is a partner at Professional Business Management, a healthcare practice mana...

There are marketing budgets and thoughtful marketing budgets. What’s the difference? The thought put in! Not every marketing tactic works for every situation. Even the appropriately chosen marketing tactics need to be executed well. My guest today helps dental practices build thoughtful marketing plans and budgets, and we’ll tell us what he thinks. Since 2003, Jake Goates has given group seminars...

There’s new technology in revenue cycle management, and it’s designed to make your RCM more effective and more profitable. My guest today runs a successful RCM business. He spends a good amount of time keeping up on new tech in RCM, and he’ll tell us what’s exciting to him. Vinod (Vinny) brings over 15 years of experience in operations, financial analysis, strategy, growth, corporate development,...

If you own a practice, want to sell it one day, but have never sold a practice before, this episode is for you. A practice sale is a complicated sale. Lots of moving parts. It’s easy to make mistakes in complicated sales of entities you’ve never sold before. My guest today helps his clients grow their physical therapy practices and sell them, and his advice will help you no matter what type of pra...

Google Ads are a proven, powerful tool for practice owners to reach more new patients. Google does not sit still with its Ads platform. There are new features regularly. My guest today runs a marketing agency that specializes in Google Ads, and he’ll tell us what’s new in the platform. Jim Bilello is President of US Marketing, a Google Ads agency that has specialized in Google Ads for well over a...

Most practice owners develop a bad relationship with paying themselves. When they’re new they pay themselves very little because that’s all there is. As the practice grows they can pay themselves more and graduate up to paying themselves what they need. Most stay there, but what they need is almost always less than what they’re worth. My guest today helps her clients break through that barrier and...

Many of us are aware of some of the tax benefits of owning a practice. Few of us know about the tax benefits of employing your kids in your practice. My guest today provides tax, accounting, and business advice to her clients, and she’ll open our eyes about these tax benefits. Alexis E. Gallati is the founder and Lead Tax Strategist at Cerebral Tax Advisors and Cerebral Wealth Academy, and she’s t...

I get it. All you want to do is treat patients. Thing is, you’re also the owner of the practice, and because of that, you must also lead it and manage it. If you don’t, then it will manage itself. Usually, those practices fall off the rails. My guest today is often called in to get practices like that back on the rails, and he’ll make the case that you cannot abdicate management. Daniel Tribby is...

If you buy a disability insurance policy, if there’s one piece of advice to take away from this episode it’s this: make sure it’s current. That means much more than making sure the premiums are paid up, and my guest today is going to fill in the blanks for us. Drew Powers is the Founder of Powers Financial Group, LLC, a Registered Investment Advisor. He specializes in advanced insurance and invest...

Doctors and dentists measure their patients’ health to a great degree. Why not do the same for your own practice? Those metrics are called KPIs, and it’s critical to have a core set of them. With them, you can make sure your practice gets healthy, stays healthy, and gets stronger. My guest today helps practices define and measure KPIs, among other things, and she’ll help us get started in this epi...

Usually, the happiest and most successful practice owners have a mission and purpose for their practice, a vision for it’s future, and values that guide the behaviors everyone follows. Mission, vision, purpose, and values take some work, but the work is worth it, and my guest today helps her clients figure them out for their practices. Lisa Levesque is the principal and Business & Executive Coach...

You want to own your own practice. Should you start from scratch or buy someone else’s practice? Each has their pros and cons generally, and each has their pros and cons for you. My guest today helps his clients get to the answer that makes the most sense for them, and he’ll give us a taste for how can do it, too. Joe Lessard is a partner at Professional Business Management, a healthcare practice...

One of the more pivotal roles in any practice is the practice manager, whose role looks very different everywhere you go. Are you setting up that role for success, both for you and the practice manager? My guest today consults with medical practices. She finds herself working on this question a lot and shares her ideas with us.  Daniela Woerner is the Founder and CEO of Addo Aesthetics and the hos...

Getting new patients is hard! You have to convince a bunch of strangers to choose your practice over your competitors. It’s exhausting! For some, it’s a reason for burnout, but it doesn’t need to be. My guest today helps her clients grow their practices without too much stress, and she tells us how. LynAnn Weaver is the founder & CEO of Healthcare Elevation Partners which has pioneered the fusion...

If you want to grow your practice, no amount of marketing will do it unless you have a strong team. There are many ways to get them invested in practice growth, and bonuses is one way that many practices overlook. My guest today helps dentists grow their practices, and she often builds a bonus program into the mix. Kelly Dahmer, CEO of NextLevel Practice, is transforming the way dentists manage th...

An awesome retirement is everyone’s dream. Planning for that awesome retirement? Not so much, at least for some. It’s hard to predict the future, and there’s so much choice available for you. My guest today, a returning guest, helps her clients work through their choices, and she’ll help us get started.   Alexis E. Gallati is the founder and Lead Tax Strategist at Cerebral Tax Advisors and Cerebra...

For some practice owners, saying “I don’t know” is about the most foreign and difficult thing to do. Turns out, it’s a show of strength, not weakness. If you feel it shows weakness, maybe you just need some help on how to say it out loud. My guest today coaches leaders and organizations to create amazing workplace cultures, and he’ll help us learn how to say those horrible words! Steve Salee is wi...

Office design is more than your chairs or your plants. Great office design welcomes patients and makes you more money. How? My guest today runs an architecture and design firm that helps practices optimize their office space, and she’ll explain how this works. Carolyn is personally passionate about holistic health and wellness, and an outspoken advocate that the environment of your space impacts y...