Practically Tomorrow

In this automotive-focused episode, GoTo's Malachi Threadgill, Vice President of GoTo Connect Marketing, is joined by Javuan Banks, a Car Sales Agent at Premier Autos of Dallas and a creator with 1.4M+ followers, to discuss how customer experience in automotive is evolving and what that means for dealerships. Javuan shares how he uses social media to build trust and make the car buying process mor...

Recorded during GoFurther 2026 at Comerica Park, this special Practically Tomorrow podcast episode explores how AI is reshaping SMB growth, customer experience,  IT strategy — and how SMBs and companies can use AI deliberately, aligning machine capability with human judgment, creativity, and accountability. Hosted by GoTo's Chief Commercial Officer, Peter Mahoney, this episode features Entrepreneu...

In this episode, GoTo's Vice President of Global Partner Ecosystems Steve Shattuck sits down with Amy Babinchak, MSP expert and cohost of the SMB Community Podcast, to talk about what it's really going to take for managed service providers to thrive in 2026 and beyond. As AI continues to reshape the IT landscape, Steve and Amy make the case that the biggest differentiator for MSPs isn't their tech...

Mike Gutierrez of GoTo speaks with James Abercrombie, Acronis’ Global Community Lead, about business continuity and disaster preparedness, amidst the world’s most alarming cyberthreats facing MSPs and IT teams. Together, they dig into Acronis' latest Cyberthreats Report, which is based on telemetry from over 1M unique endpoints, highlighting ransomware’s move to extortion-first tactics, increased...

Max Marchand, Sr. Director of Product Management at GoTo, talks with Adrian Brady-Cesana, founder and Chief Experience Officer at CXChronicles, about how AI is fundamentally changing the way teams build products and deliver customer experiences across The Four CX Pillars. Max and Adrian explore the benefits of AI-driven product development like “vibe coding” to collect customer feedback and accele...

Olga Lagunova, GoTo's Chief Product and Technology Officer, discusses human-centered AI with Beth Rudden, the CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. This episode looks at explainable AI with a data science lens, covering real-world applications in high-stakes fields like healthcare and the importance of transparency in AI systems to ensure real-world use by hu...

Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss how AI is fundamentally reshaping talent development and the employee experience. In this episode, they dig into GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Together,...

Olga Lagunova, GoTo’s Chief Product and Technology Officer, catches up with Neil C. Hughes—a Top Voice on LinkedIn and producer/host of the Tech Talks Daily podcast. This episode is geared toward business leaders who are looking to adopt AI or are already integrating AI into their organizations. Together, Neil and Olga discuss future-proofing AI projects, avoiding pitfalls, and how to set AI proje...

Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss the transformative impact of AI on the workforce. They explore how Chief People Officers are adapting to AI's impact on the employee experience and traditional job functions. Together, they discuss GoTo’s 2025 Pulse of Work report, revealing the untapped potential of AI in organizat...

Peter Mahoney, GoTo’s Chief Commercial Officer, sits down with Jacob Morgan—five-time bestselling author, TED speaker, and founder of the Future of Work Leaders Community—to explore how AI is shaping the workplace, leadership, and the employee experience. Together, they discuss GoTo’s latest 2025 Pulse of Work report, revealing the untapped potential of AI in organizations of all sizes and its imp...

This episode covers the latest, most alarming cyberthreats and how Managed Service Providers, business leaders, SMBs, and consumers can defend against them. Joining GoTo's Kim Zupancic is Steve Brining (CISSP), Cybersecurity Evangelist at Acronis, CW3 and a Commanding Officer in the Arizona Army National Guard. Together, Kim and Steve delve into Acronis' Cyberthreats Report, which is based on over...

Peter Mahoney, GoTo's Chief Commercial Officer, discusses how AI is impacting the job market with Zeus Kerravala, Founder and Principal Analyst at ZK Research. Together, they explore how AI is reshaping jobs, with considerations for small and medium-sized businesses. Zeus explains the transformative potential of AI, the importance of re-skilling, and the roles employers and governments can play in...

Fresh off the heels of GoFurther, Peter Mahoney, GoTo's Chief Commercial Officer, catches up with Brian Solis, Digital Futurist and Head of Global Innovation at ServiceNow, about how AI already is and will radically transform the workplace and human behavior. As a nine-time best-selling author, Brian shares how to rethink your mindset to become the visionary and voice for a future that doesn’t yet...

Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, l...

Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intell...

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communicati...

Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive...

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actio...

Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersec...

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organi...

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity f...