PQS Quality Corner Show

Host Nick Dorich talks with Scott D. Pope, PharmD, CEO and founder of CareerScript, about his framework distinguishing "patient" from "consumer" mindsets in healthcare, how patients arrive underinformed, and hyper-informed consumers spending their own money demand more. They discuss how real-world friction can turn pharmacists into perceived gatekeepers, and the need for pharma...

PQS Quality Corner Show Host Nick Dorich sits down with Davis Porcari, who leads the PQS customer support team, to answer the most frequently asked EQUIPP questions of 2026. The goal: help pharmacists and pharmacy technicians get more out of the platform and spend less time on administrative friction, more time on patient care. 

To mark PQA's 20th anniversary, PQS Managing Director Todd Sega sits down with Laura Cranston, the founding CEO who built PQA from a one-person shop into the most influential pharmacy quality measurement organization in the country. Laura traces PQA's origins to April 2006, just months after Medicare Part D launched, talks about the alliance’s growth, the groundwork for what would eventu...

Blair Thielemier, a pharmacist, and PQS Customer Success EQUIPP Copilot Specialist, shares her experience leading a group of 12 healthcare professionals on a nine-day Healing Medicine Retreat through Ecuador and the Galapagos Islands, a trip designed to help providers unplug, recharge, and reconnect with themselves. This episode, hosted by PQS Associate Director of Pharmacy Accounts Nick Dorich, c...

This special Diabetes Alert Day episode of the Quality Corner Show focuses on how pharmacy teams can move beyond dispensing to become proactive leaders in chronic disease management. Host Ashley Ramer, MSN,RN, is joined by Terilyn St. Pierre, BSN, RN , to discuss the critical role of Hemoglobin A1C testing in the pharmacy setting. With 1 in 10 U.S. adults living with diabetes, and many unaware of...

 In this episode of the PQS Quality Corner Show , hosts Kerri Musselman and Emily Endres celebrate Heart Health Month by exploring the critical link between community pharmacy, maternal health, and cardiovascular wellness. Their guest, Andrea Brookhart (Director of Population Health and Wellness at Kroger), shares her insights as both a clinical leader and a mother of twins. This episode touches o...

In this first episode for 2026, Host Kerri Musselman, PharmD, BCACP, introduces Ashley Ramer, MSN, RN, to discuss the launch of EQUIPP Academy , a new educational platform designed to help pharmacy teams navigate value-based care and non-dispensing revenue opportunities. The conversation focuses on making clinical education accessible for busy pharmacy staff without interrupting patient care.  EQU...

This episode of the Pharmacy Quality Solutions (PQS) Quality Corner Show features host Nick Dorich and returning guest Jesse McCullough, founder of Keystone Pharmacy Insights. Together, they reflect on the evolving landscape of pharmacy in 2025, focusing on the critical need for continuous learning and interpersonal leadership.  The discussion centers on the idea that in a rapidly changing healthc...

Quality Corner Show Host Nick Dorich, PharmD, welcomes back Richard Waithe, PharmD, COO of Pyrls, to discuss the integration of Pyrls with EQUIPP Copilot and how this can supercharge clinical pharmacy workflow. This episode focuses on how this powerful combination is helping pharmacists improve patient outreach, enhance consultations, and drive better health outcomes by dramatically improving acce...

This episode of the Pharmacy Quality Solutions Quality Corner Show explores the critical, coordinated efforts between health plans and pharmacies to improve patient health outcomes, particularly in light of National Diabetes Month (November), recognizing that over 38 million Americans live with diabetes. Podcast Host Kerri Musselman, Director, Clinical Transformation, Pharmacy at PQS by Innovaccer...

In this episode of the Quality Corner Show, PQS by Innovaccer host Emily Endres speaks with Anthony Thakar, a pharmacist at King's Pharmacy in Brooklyn, New York, about how his team is using the EQUIPP Copilot to improve patient care and streamline their workflow. King's Pharmacy is a busy operation, filling 1,200 to 1,500 prescriptions per week with a 12-13 person staff. In this intervi...

In this episode of the PQS by Innovaccer Quality Corner Show, host Stephanie Hale spoke with Katherine Weiss, Certified Pharmacy Technician, Lead Pharmacy Technician, and Manager at Kashat Pharmacy, about how their independent community pharmacy in Michigan prioritizes quality care through the strategic use of tools like EQUIPP. Katherine explains how the pharmacy integrates EQUIPP into their dail...

Nick Dorich, Associate Director of Pharmacy Accounts, and Stephanie Hale, Quality Programs Manager, discuss their key takeaways from the summer trade shows, including McKesson ideaShare, Cardinal RBC, and Cencora ThoughtSpot. Stephanie and Nick share insights gained from engaging with independent pharmacies and their staff. They highlight the growing recognition and engagement with EQUIPP, emphasi...

Farmington Hills Pharmacy in Farmington Hills, Michigan recently won a "Most Earned" Independent Pharmacy Cooperative (IPC) pharmacy star award for their use of EQUIPP for 2024 at the McKesson ideaShare 2025 in Nashville.  Owner and pharmacist Tarek Haddo shares how proactive patient engagement in EQUIPP  fosters loyalty, as patients appreciate the personalized attention and care they re...

PQS by Innovaccer Associates Brittany Boyd and Ray Arizmendi team up to chat about highlights from the Pharmacy Quality Alliance Meeting (PQA) 2025.  Brittany Boyd, PQS Associate Director, Pharmacy Training and Support, and Ray Arizmendi, PQS Director of Customer Success, cover PQA event vibes and conference structure. They talk about sessions they enjoyed and the PQS by Innovaccer unveiling of EQ...

Community Care Rx in Malvern, AR recently won a "Most Earned" APCI pharmacy star award for their use of EQUIPP for 2024.  Shelyn Davis, PharmD, Owner, and Samantha Pennington, PharmD, Pharmacist Manager of Community Care Rx share how they achieved "Most Earned" status by taking advantage of the Enhanced Services opportunities in EQUIPP.  Host Brittany Boyd, Associate Director o...

Vic Johnson, RPh, BCNP, owner and Pharmacist in Charge, at Living Well Pharmacy in Augusta, GA, talks with the Quality Corner Show about how their pharmacy achieved the "Most Improved" APCI pharmacy from 2023 to 2024 in EQUIPP and receiving an inaugural Star Award. Host Brittany Boyd, Associate Director of Pharmacy Training and Support at PQS by Innovaccer asks Johnson about logging into...

Marci Strauss, PharmD, Manager, Clinical Operations at Pharmacy First talks about medication adherence and clinical services in 2025 and what expectations and opportunities are available for pharmacies this year. Podcast Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts, asks Strauss about revenue generating clinical services programs, continuous quality improvement, and how to pri...

Marie Smith, PharmD, FNAP, Henry A. Palmer Professor - Pharmacy Practice and Asst. Dean -- Practice and Public Policy Partnerships at UCONN School of Pharmacy, explains the value of including pharmacists into primary care teams for clinical services. PQS Quality Corner Show Host Nick Dorich asks Smith to talk about her Health Affairs publication from a November 2024, "Building The Primary Car...

Todd Sega, Managing Director of Pharmacy at PQS by Innovaccer, predicts five key changes will drive pharmacy’s value-based care evolution in 2025 in this PQS Quality Corner Show episode. Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts, acts as host on this episode and interviews Todd on key changes to non-dispensing revenue opportunities, pharmacy-payer partnerships, medicare market c...

Jesse McCullough, Founder of Keystone Pharmacy Insights, returns to the PQS by Innovaccer Quality Corner Show to discuss the seven levels of awareness as it relates to impacting pharmacy leadership. Podcast Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts, asks McCullough to describe each level of the awareness spectrum, provide real world pharmacy examples, and explain how to cli...

Join PQS for a mini-roundtable discussion about the 2024 NCPA Annual Convention and a recap of our interactions with pharmacists on the show floor about EQUIPP Enhanced Services.  The NCPA event was held the last weekend in October in Columbus, OH. David Simoneaux, Sr. Communications Specialist, interviews Nick Dorich, Associate Director of Pharmacy Accounts and Mital Patel, Quality Programs Engag...

Emilee Kennelly, Manager of Adherence Improvement and Clinical Services at Rite Aid chats with the PQS by Innovaccer Quality Corner Show about empowering their pharmacy teams to improve patient care services and help patients manage their medications. Quality Corner Host Nick Dorich, PharmD, and Emilee Kennelly talk about how to improve medication adherence for patients and provide enhanced servic...

Claire Schrunk, PharmD, Director of Clinical Pharmacy Operations at EPIC Pharmacies, Inc., talks with the Quality Corner Show about how they recommend using EQUIPP to boost patient care and revenue.  Host Brittany Boyd, Sr. Manager of Pharmacy Training and Support at PQS by Innovaccer asks Schrunk about the benefits that pharmacies are seeing from using EQUIPP. Schrunk explains the importance of r...

Emily Endres, VP of Pharmacy for PQS by Innovaccer conversed with Abdou Bah, SVP, Medical Management and Chief Health Equity Officer at EmblemHealth, on how community pharmacies are reshaping healthcare delivery in a recent online webinar. Discussions revolved around pharmacy partnerships, clinical services, blood pressure management and encouraging seasonal immunizations.  Listeners can learn mor...