Postal Hub podcast

Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator's e-commerce fulfilment business Pos Fulfill. Background to creation of Pos Fulfill Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions Warehousing, customs clearance, in-store deliveries Geographic coverage across a diverse region, including East Malaysia In...

International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world.   Alan Barrie discusses: Keeping letters profitable to avoid draining postal businesses of cash The e-commerce runaway train Data and the digitisation of the post Transformation in the last mile Growth in out-of-home parcel delivery Facilitating...

The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company. Cathy Morrow Roberson discusses: Competition in the last mile in the USA, and the death of the duopoly Retailers building out their own last mile delivery networks Ro...

The second part of the 10-year anniversary series features Achim Dünnwald, Group Area Managing Director for Central Europe at GLS Group, Kate Muth, Executive Director at IMAG, and Brody Buhler, CEO at Escher Group. Achim Dünnwald discusses: Drivers of B2C parcel volumes and the return to "normal" post-COVID-19 The growing emphasis on demands for flexibility over speed and reliability in parcel del...

The Postal Hub Podcast is 10 years old! To mark this milestone, postal and delivery experts from around the world are sharing their perspectives on the last 10 years in the sector. The first part of the series features Holger Winklbauer, CEO at International Post Corporation, along with international postal and delivery experts Peter Somers and Derek Osborn   Peter Somers discusses: Trends in e-co...

Parcel volumes are fluctuating, there's downward pressure on parcel pricing, and staff retention is increasingly important in warehouses and sorting centres. Dirk Van Lammeren, Chief Commercial Officer at Prime Vision, shares how robotic sorting solutions enhance sorting centre operations. We cover: The major challenges facing sorting and warehousing Planning and organising challenges in warehouse...

Mario Treinen, Director Post Courrier and Logistics at Post Luxembourg and CEO of Inflow, talks about Post Luxembourg's big move into B2B parcels. Letter volume trends in Luxembourg Growth in B2C parcel volumes The B2B parcels opportunity Taking the B2C experience to B2B customers Inflow subsidiary coming out of its Michel Greco business Expanding beyond express B2B deliveries into transport and l...

Kate Muth, Executive Director at IMAG, and Ellen McClain, Special Advisor to International Bridge and former deputy assistant secretary at Homeland Security, discuss reform of de minimis arrangements in the USA and Canada. Future Borders Coalition report on low value shipments History of de minimis in the USA Purpose and current rules for de minimis shipments Inbound de minimis volumes Concerns ab...

Professor John Colley from the Warwick Business School, discussing mergers and acquisitions in the food delivery sector. Just Eat Takeaway's acquisition of GrubHub, and the pandemic demand for home delivery Post-pandemic food delivery trends Sale of GrubHub and Just Eat Takeaway's acquisition by Prosus Immense demand for businesses in 2021 and early 2022 Timing of M&A activity Avoiding high prices...

Cathy Morrow Roberson, founder and principal at Logistics Trends and Insights, analyses UPS's recent shift from Amazon to B2B parcels. UPS reducing its Amazon volumes by 50% Current Amazon volumes and revenue for UPS Amazon taking parcel volumes in-house Cost in the UPS network SurePost and the USPS announcement that discounts would cease SurePost pricing and destination regions UPS profitable par...

Jenn Morris from Ship Happens joins us to analyse the opportunities for postal operators in food delivery. Understanding the current food distribution network set-up Opportunities in semi-perishable food delivery Refrigerated and temperature-controlled transport Food products already being distributed via the post Temperature ranges and compatibility in transport The direct-to-consumer opportunity...

Mindaugas Cerpickis, Director at Copenhagen Economics, analyses proposed changes to the universal service obligation in Norway. Background to USO reform proposals Posten's current USO, including delivery standards Alternate day letter delivery Out-of-home delivery for letters Electronic notification for letter delivery Option for weekly residential letter delivery Anticipated savings in last mile...

Greenplan CEO Dr Clemens Beckmann takes us beyond the streetmap to the cutting edge of route planning. The problems that route planning solves Driver satisfaction with route planning How the time of day influences route planning Going beyond the street map: incorporating driver expertise Swapping parcels at the edge of delivery routes Overlapping delivery routes and load balancing Mixing letters a...

Andrius Ladauskas, CEO of Venipak, discusses e-commerce and parcel delivery trends in the Baltics. Venipak company profile and competitive environment in the Baltics Pan-Baltic parcel locker network Comparing shopping patterns in Estonia, Lithuania and Latvia Challenges and opportunities with Chinese and European e-commerce businesses Importance of price in e-commerce volumes Parcel trends during...

Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in boxable packets Delivery networks and collection network Digital proof of delivery Unwillingness of UK gove...

Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024: How IPC collects the survey data, and the focus on delivery Growth in cross-border e-commerce from China Temu and other retailers - such as Shein and Amazon - fuelling growth in cross-border e-commerce Faster delivery speed L...

Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025. Milos Zlatkovic covers: Out of home delivery and cross-border ecommerce InPost delivering cross-border E-commerce growth in 2025, including very cheap cross-border purchases Amazon Haul, Temu and Shein Parcel lockers and last mile capacity Developin...

Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet. The history of Falkenklev Logistik, including its partnership with DHL Setting up a solar energy park and using the energy to power the delivery fleet Building a charging station for heavy electric trucks DHL supporting procurement of electric vehicles Roadmap for fully electrif...

Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So. De explains the company's origins and mission. The inspiration behind the creation of So. De Rider welfare and environmental concerns Why So. De uses a cargo bike fleet Plans for consolidation in Milan and future domestic expansion Milk route runs and point-to-point delivery Courier engagement model So. De's involvement...

Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service. The governing structure of the USPS and the role of the President and US Congress USPS Office of Inspector General Postal Regulatory Commission, and the Chair of the PRC Funding of the PRC USPS Board of Governors and its new Chair US Congress and the Committees th...

Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular. Showcasing SMEs on the Singular website Selecting local merchants in lifestyle categories Expanding Geopost's services to SMEs Why Singular is a discovery platform, not a marketplace Growth in e-commerce after Singular's launch How Singular differs in Italy, Spain and Croatia  

Kate Muth, Executive Director at the International Mailers Advisory Group (IMAG), discusses changes that will impact cross-border parcels around the world. Changes to de minimis rules for international shipments to the USA Collecting better data on cross-border parcels Excluding certain goods from US de minimis rules Potential penalties and fees on de minimis shipments How any changes might be mad...

Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including: Changes at Royal Mail after the 2022 industrial dispute Removing domestic air freight and moving to road or rail Restructuring costs in the business, including labour rates Restoring relationships and confidence with stakeholders and cu...

Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks. Convenience leads to consumer adoption of lockers Proximity and parcel hold time in lockers Consumer preference to collect parcels close to home Coverage and density of out-of-home delivery in residential areas Managing risks in setting up an out-of-home delivery network Co-ordinating multipl...

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' delivery expectations Importance of meeting commitment...