Point of Rental Podcasts

Sara Brace , Record360's Sr. Customer Support Manager, shares her experiences from her early dreams of being a pop star to working at In-N-Out and how she transitioned into customer support roles. Listen as Sarah discusses her career journey, the surprising non-magnetic world of new fridges, and the challenges of growing a team. Discover her favorite In-N-Out secret menu items, and learn about her...

Let's meet account manager/migration specialist Mikayla Love!

Let's meet account manager Ciarán Buckley!

Kaitlyn DeGrasse joins The Front Porch from Special Event Rentals in Edmonton, Alberta this month! Caitlin discusses her path from growing up in Ottawa with a mother in the events industry to becoming a key player in the rental industry herself. She shares insights on why she was listed on Rental Management's '12 to Watch Under 40' list, highlighting her ability to see the bigger picture and conne...

Let's meet customer support specialist Alyssa Mackay

Marco Jimenez started out as a telemarketer before moving on to a 15-year tenure in IT and finally Point of Rental in 2020. He tells us about his role in software support and what he's been doing for the last five years, while letting us in on his non-IT-related interests, like Okinawan Jiu Jitsu (sorry, he didn't demonstrate on Brian).

Dan McKenna has been at Higher Concept & Point of Rental for 20 years now. We caught up with him to reflect on his journey and lessons learned from two decades at the company (sadly, the video of him thanking those who helped get him to this point has been lost to the internet).

Let's meet Data Specialist Ankita Singh!

Mark Goodrum, Point of Rental's Managing Director for the EMEA region, joins The Front Porch to talk about his journey to the top of Point of Rental's UK office. From a childhood dream of joining the military, through enlisting and a career in hire, to discovering Higher Concept and rising through the ranks, we learned about his career journey. We also learned about his favourite fishing styles, h...

Let's meet Corporate Recruiter Aaron Annesley!

What's new in support over the past quarter? VP of Global Support Services Brooke Ryan tells us about what's going on behind the scenes with your software support. We talk about advancements in support over the last year and how customers can help us continue to provide the best possible service and software in the future. To volunteer for our AI chat beta testing (Essentials users), to host Point...

Let's meet Customer Support Specialist Michael Lawrence!

How is the Learning & Development team working to help to ensure users are getting documentation and support they need to use Point of Rental software effectively? Bianca Nieto, our L&D Manager, talks through recent updates in uLearn and Point of Rental Academy.

What's new with Syrinx 365 ? Join product manager Matt Foster with the highlights from late 2024, including many new ways to organise and view your data more efficiently.

What has the Elite team been cooking up over the final quarter of 2024? What's on the stove for early 2025? We talked with Product Manager John Wooten to get the details on new tools and how they'll benefit Elite users and their customers.

Hey all, no regular episode with a rental leader this month - it's just me producing and my skills are pretty limited. So let's talk about what Point of Rental (and I) will be up to at the ARA Show in Vegas.  POR's show specials POR's post-show training Adopt your own frog Let's talk at the show! Message me on LinkedIn

Let's meet Sr. Web Development Manager Thomas Choi!

Let's meet IT Technician Terry Walters!

Cindy shares her journey from dreaming of a career in dentistry to working in nutrition and eventually project management. In this engaging conversation, they discuss the challenges and rewards of her various roles, memorable trips, her passion for coaching, and her unique perspective on the company. Don't miss out as Cindy reveals her top travel experiences, navigates the dynamics of work-life ba...

Let's meet Implementation Consultant Robert Bailey!

Let's meet Sr. Implementation Consultant Justin Prusi!

In this episode, we chat with Russ Hicks, second-generation owner of AAA Party Rentals, about his journey in the rental industry, building a company culture, and invaluable business experiences. Russ shares engaging stories, career advice, and his passion for live sporting events, giving insightful perspectives on managing a family business. Book recommendation from the episode: The Ideal Team Pla...

Let's meet Sr. Software Engineer Eric Worman!

Let's meet Customer Support Specialist Josh Jones!

Let's meet HR Generalist Asia McCants!