PM Collective - The ART of Property Management

Send us Fan Mail We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results. • shifting from outcome targets to input habits • choosing daily vs weekly cadence to fit personality • breaking growth goals into calls, appraisals, lett...

Send us Fan Mail We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned. • building from reception to head of department and 300 organic managements • why onboarding broke at scale and how Typeform fixed it • owner preference...

Send us Fan Mail We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships. • early career moves...

Send us Fan Mail We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal. • role of a senior PM managing luxe clients and why it matters • time triage and keeping a hand in the portfolio...

Send us Fan Mail We trace Natalee’s move from New Zealand to Perth and the hard restart that forced her to re-learn laws, rebuild confidence, and reclaim her BDM voice. Practical tactics, honest mindset shifts, and a simple system for turning fee-driven inquiries into long-term relationships. • learning the differences between NZ and Australian legislation • rebuilding confidence with warm calls a...

Send us Fan Mail We sit down with Ellen Bathgate of Content Collab to unpack a practical framework for property management marketing: five content categories, 90-day planning, and choosing a primary platform. We dig into authenticity, AI transparency, batching evergreen posts, and how consistency beats volume across Instagram, LinkedIn, and Facebook. • who Content Collab helps and how the services...

Send us Fan Mail We explore how breathwork and NLP help property managers and business owners regulate stress, reframe triggers, and build real confidence that shows up in client service and team culture. Practical steps, honest talk on accountability, and simple ways to reset your system during a chaotic day. • what NLP is and how it rewires unhelpful patterns • breathwork as a science-based tool...

Send us Fan Mail We talk with Daria about leaving a stable job to launch Local Property Partners, the real emotions behind that leap, and how she’s building leads through relationships and raw video. We share the tools, targets, and mindset that keep a young business moving. • quitting a job to choose ownership and control • confidence and cash buffers as early fuel • honest highs and lows in the...

Send us Fan Mail We share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits. • why awards feel grueling and how reflection helps • a shared brag file to capture proof as it happens • what evidence to save: testimonials, screenshots...

Send us Fan Mail In this episode, leadership expert Dr. Nancy Pacivich joins the host to discuss how property managers can become more effective leaders. They explore the importance of self-awareness, psychological safety, and delegation in building high-performing teams. Nancy shares practical strategies for fostering trust, supporting neurodiverse staff, and encouraging accountability. The conve...

Send us Fan Mail We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties. • roots in a family real estate business and service mindset • creative content workflow using Canva and simple tools • why granny...

Send us Fan Mail We sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and marketing consistent. • BDM background vs property management experience • In‑person appointments vs online meetings • High volume vs high val...

Send us Fan Mail We explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and practical ways to turn AI into targeted training and better client outcomes. • recurring onboarding gaps that stall growth • six-module st...

Send us Fan Mail I reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe. • Don't sweat the small stuff - budget for issues and solve problems quickly to avoid stress • Make quick decisions rather than overthinking - "don't worry about making the right decision, just make the d...

Send us Fan Mail Marisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for implementing new technology successfully. • The average real estate agent uses 15 apps, but most only utilize them to 40% capacity • Evaluating te...

Send us Fan Mail Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity. • Difference between operations manager, head of department, and general manager roles • Assessing team capacity versus feeling busy through one-on-one staff meetings • Identifyi...

Send us Fan Mail Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings. • Tried a junior/senior PM fee structure similar to hairdressing...

Send us Fan Mail After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom. • Implementing a structured self-care strategy with scheduled...

Send us Fan Mail Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life. • Perth properties often experience accelerated shower problems due to sandy/limestone soil...

Send us Fan Mail Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members. • Women's health topics have historically been kept in the dark, but the conversation is changing • Perimenopause can la...

Send us Fan Mail Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers. • Traditional mai...

Send us Fan Mail Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors. • Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing i...

Send us Fan Mail Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and...

Send us Fan Mail Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio. • Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, an...

Send us Fan Mail Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth. • Based in the Sorrento bundle area with a beautiful office that feels like home • Growing steadily with about 70 properties, prioritizing quality ma...