Pets and Their People

In this episode, we sit down with Casey Shaeffer, General Manager of Pet Services at VetVerifi, to dive into one of the most overlooked but business-critical challenges in the pet care industry: vaccine management. From grooming salons to boarding facilities, pet service providers are stuck chasing down outdated records, navigating liability risks, and losing bookings—all due to missing or unverif...

In this episode, we’re joined by Joe Zuccarello, a pet industry expert with decades of experience in grooming, pet services, and business operations. We’ll dive into how pet resorts can seamlessly incorporate grooming into their culture and client experience, ensuring it becomes a valuable extension of their services. Joe shares insights on creating a grooming program that enhances customer satisf...

In this episode, we sit down with Fern Camacho, CEO of OverDog Digital, to uncover the best practices for digital marketing at your pet resort. Fern shares expert insights on engaging customers online, creating lasting relationships, and driving lifetime customer value through smart digital strategies. Whether you're new to digital marketing or looking to refine your approach, Fern breaks down whe...

On this episode of Pets and Their People , host Lori Davis chats with Shaina Denny , CEO at DogDrop , about her journey in starting and scaling one of pet care's most exciting franchises. Shaina shares how she got started, the inspiration behind DogDrop, and how she’s built a brand that delivers the convenience modern pet owners demand . She also dives into the franchising success of DogDrop—w...

In this episode of Pets and Their People , host Lori Davis sits down with Alicia Collins, Founder & CEO of K9 Activity Club , to discuss what it takes to create a best-in-class experience for both pets and their owners at a large pet resort. Alicia shares her journey as an entrepreneur, the experiences that shaped her career, and the key lessons she’s learned along the way. She also introduces...

A short preview from the hosts of Pets and Their People sharing the story of what we're all about. Thanks for listening!