Perspectives

Legora co-founder and CEO Max Junestrand joins Pigment co-CEO Eléonore Crespo to discuss how Legora built a legal AI platform that lawyers actually trust – and what it took to grow from a single Stockholm law firm to clients across more than 40 markets. Among other topics, Max explains why arriving second in legal AI became a structural advantage, how Legora turns each new market entry into a repe...

Glean co-founder and CEO Arvind Jain joins Pigment co-CEO Eléonore Crespo to discuss why enterprise search was always a neglected problem and what it takes to build AI that actually understands how a business works. Among other topics, Arvind explains why context is the prerequisite for everything in enterprise AI, what the superintelligent enterprise looks like for employees and executives on a M...

James Cadwallader, founder and CEO of Profound, joins Pigment co-CEO Eléonore Crespo to discuss how brands can stay visible as AI search becomes the default interface for information retrieval. James explains why web-connected LLMs made answer engine optimization (AEO) inevitable, what “generative UI” means for the future of search, and which practical tactics are driving results today, including...

Naveen Zutshi, CIO of Databricks, joins Pigment co-CEO Eléonore Crespo to discuss what separates successful AI implementations from costly abandoned pilots. Among other topics, Naveen explains why data maturity matters more than industry when predicting AI success, how to balance innovation with governance, why CIOs should focus on clarity over control, and why platform thinking beats out point so...

Olivier Pomel, co-founder and CEO of Datadog, joins Pigment co-CEO Eléonore Crespo to discuss how AI is reshaping software operations – including why teams now spend more time running applications than building them, what it takes to trust AI-driven automation in mission-critical systems, and how to maintain product discipline as complexity accelerates. Olivier shares his take on why observability...

Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support. Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-bas...

ElevenLabs co-founder Mati Staniszewski joins Pigment co-CEO Eléonore Crespo to discuss how voice AI is transforming the way humans interact with machines and each other. Mati co-founded ElevenLabs in 2022 with a vision to make voice the primary interface between humans and technology. In just three years, the company has become the global leader in AI voice, powering millions of conversations wee...

Sierra founder and OpenAI board chairman Bret Taylor joins Pigment co-CEO Eléonore Crespo to discuss how AI agents are reshaping enterprise software and customer experience. Bret brings a rare perspective on technology waves. He founded Google Maps, served as CTO of Facebook, and was co-CEO of Salesforce before launching Sierra, an agentic AI platform for customer service. In this conversation, he...