Patient No Longer (NRC Health)

Join host Ryan Donohue as he speaks with Debra Legan, Vice President of Marketing and Consumer Engagement at PIH Health. This latest episode features a conversation around meeting the customer where they are.

In today’s episode, we’re discussing how the pandemic has changed healthcare. Our market insights found that consumers had generally low expectations for telehealth as it was new and unprecedented. Fortunately, 74% of consumers were highly satisfied with their online experience. Join the conversation with Tom Arndt, former Chief Market Development Officer at Bellin Health Systems.

How do you align 34,000 people? You bring them together around something they care deeply about. CEO of Fairview Health, James Hereford, aligns his colleagues around their desire to care for patients. His leadership is making a meaningful impact in the healthcare industry.

“Why?” is a common question from the consumer. With over 30 years of experience at BVK and a resume of 150+ clients long, Joel English knows how to answer that question best. He’s found that this intersection between the consumer and the organization provides a valuable basis for “why.”

Virtua Health’s mission is quite simple: Be well. Get well. Stay well. Chrisie Scott, Virtua Health’s Senior Vice President and Chief Marketing Officer, is on the podcast sharing how their organization does everything with purpose

This week’s guest of our Patient No Longer podcast is Mike Slubowski, President and CEO, of Trinity Health. Join hosts Ryan Donohue and Brian Wynne as they discuss the importance of language, leadership, and creating connections internally to drive organizational change and what advice to give to newly minted CEOs.

This week’s guest of our Patient No Longer podcast is Mike Slubowski, President and CEO, of Trinity Health. Join hosts Ryan Donohue and Brian Wynne as they discuss the importance of language, leadership, and creating connections internally to drive organizational change and what advice to give to newly minted CEOs.

Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System, joins us on the podcast to discuss the healthcare customer journey and innovative strategies to build loyalty.

Dr. Stephen Klasko joins us this week to discuss the future of healthcare. As the President of Thomas Jefferson University and the CEO of Jefferson Health, he is a wealth of knowledge.

Ryan and Brian turn the spotlight on each other in this special one-on-one episode. Discover what makes our hosts tick as they share their own experiences as healthcare thinkers, consumers, and, well – dads. They’ll also reveal an important NRC Health milestone.

PatientWisdom is a way for patient and clinician to connect before even walking into the doctor's office. Ensuring all providers and staff have insight into a patient's needs, preferences and goals enhances the care provided and create a more connected healthcare experience across a healthcare system.

Jeff Shoemate, Chief Marketing and Communication Officer at Allina Health, joins us on the podcast to discuss how the latest digital technologies can enhance the customer experience.

Brand identity is like a vessel. The content that you fill the vessel with is working towards creating one, cohesive story about your brand. Listen to Ryan and Brian interview John Berg to see how he has implemented brand strategies at some of the nation's leading healthcare systems.