Patient No Longer (NRC Health)

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him. deBronkart emphasizes that empowered patients don’t ignore doctors; instead, they seek to collaborate with healthcare professionals and actively particip...

In this episode of Patient Not Longer, Jason A. Wolf., PhD., CPXP, President and CEO of The Beryl Institute, Founder and President of the Patient Experience Institute, and Founding Editor of the Patient Experience Journal joins host Ryan Donohue. Wolf emphasizes the importance of adopting an appreciative approach to healthcare, building on strengths, and recognizing that the essence of health...

In this episode of Patient No Longer, Korby Miller, MS I/O Psy, CPXP, CPHQ, Vice President of Experience, Safety, and Quality Operations at Prisma Health discusses the value of creating a learning and improvement organization that builds solid systems to improve culture. Tune in to hear why Miller says "system work is culture work." And how changing and optimizing systems can lead to a c...

Jorge Ismael Torres, Culture Architect and Managing Partner, JIT Associates/Addval Consulting, joins host Ryan Donohue to discuss how relational experiences supersede transactional experiences, offering a wider opportunity for organizations to leverage Human Understanding. Tune in to the dynamic conversation around shaping, and maintaining, an intentional culture in healthcare.

Dr. Mikhail Varshavski, Family medicine physician, and health and lifestyle personality - known as “Dr. Mike” to his 25 million social media followers - joins NRC Health's Ryan Donohue to discuss the power of digital media to help inspire trust in healthcare for a more meaningful human experience. Ryan and Dr. Mike dive into thoughts on the future of surgeries and biopsies, why ChatGPT can’t...

Ever heard of a Patient Experience Warrior? Meet Brandon Jones. When not serving as System Patient Experience Manager at Carillion Clinic or hosting his own podcast Real Nurses Real Talk he’s using his unique takes to make healthcare better for patients and care teams alike. Listen as Brandon tackles the difference between data-driven and data-guided, sounds off on healthcare heroes, and provides...

Bryan Mills, CEO of Community Health Network, doesn’t hide in the executive wing. He walks the halls, meets new employees in person, and understands patients and their families because he too is a patient and supporting family member. He also loves to think completely differently about what “experience” means in healthcare. Listen in as Bryan talks about his unique perspective while also painting...

Aaron Davis has a knack for understanding healthcare access. As CXO of UMC, he’s been studying and improving all aspects of access - particularly the front door of care. As an industry, we talk a lot about access, or lack thereof, for most patients. Aaron cuts through the noise with fresh, compelling ideas on how to re-orient our services around the patient right off the bat. Blue suits, the 95/5...

Kent Sona is dialed into the minds and hearts of patients, and the larger plight of consumers, which is remarkable given how embedded he is in the world of Healthcare IT. For all the power it wields, technology and its leaders can sometimes settle into an island in healthcare. IT can be seen as its own kingdom of complication. Yet, when tech minds are connected to the patient experience, great thi...

Paul Coyne has traveled to the very ends of the care delivery process – from surviving a stroke to becoming a chief nursing executive. He possesses a fascinating understanding of healthcare’s current state and what its future must become. Oh, and Paul leads an AI-powered healthcare tech company called Inspiren (inspiren.com) that uses in-room technology to improve the lives of patients and caregiv...

Duct tape works but concrete is better. Sara Vaezy, Chief Strategy and Digital Officer of Providence Health, shares the blueprint for how healthcare can learn from the past, build momentum, and sustain great ideas. Drawing from the flywheel concept, Sara talks about consistently turning the crank on strategy, and shares examples from her digital experience on how small innovations can create massi...

Complete, not compete. That is the strategy of UC Davis Health CEO Dr. David Lubarsky, a visionary who finds opportunity and hope where others often see challenge and malaise. While UC Davis Health is celebrated as an anchor institution in the fight against climate change, Dr. Lubarsky has turned their embrace of sustainability into an organizational identity, and a strong connector of providers a...

Why do some apple pies taste better than others? It's all about people and process. Jorge Torres is a mechanical and electrical engineer who has studied systems of business across the globe, including airlines where he advised the biggest merger the industry had ever seen. Drawn to healthcare’s potential and complexity, Jorge lays out his vision for the “5th Revolution” of healthcare. Jorge zooms...

Unless you’ve been under a really big rock you’ve noticed things aren’t going so well for US hospitals and health systems. Staffing challenges, disengaged patients, old and new financial constraints. Join us as we ponder the future with Mike Slubowski, CEO of Trinity Health: one of the largest non-profit Catholic health systems in the world. Mike shares the CEO perspective on these challenges and...

Ever feel like you’re carrying around a backpack full of rocks? Dan Collard, Partner with Healthcare Plus Solutions Group, explores what’s ailing our healthcare workforce and how we might heal ourselves from the shared trauma of the pandemic. We’ll explore the topic of replenishment and how to re-center our work around our well-being AND the well-being of our patients. We’ll also tackle physician...

What happens if you combine patient experience, marketing strategy, and information technology? Just ask Chris DuFresne, VP of Experience & Marketing Technology at Allina Health. In this episode we explore Chris’ unique vantage point to the transformation of healthcare. Listen as Chris explains how he’s shaking up the status quo, putting different teams together, and fusing disparate component...

How do we “win the peace” in a healthcare world still reeling from the pandemic? We debate ideas for advancing the industry now, near, and far with Bill Robertson, CEO, MultiCare Health System. Bill speaks about his unique approach leading a sizeable organization through constant turbulence and how to appeal to five types of customers. His leadership style includes a refreshing view of mission, vi...

In our first *international* episode we tap the infinite wisdom of Ken Hughes, world-renowned consumerism expert and 100% Irishmen. Listen as Ken cuts to the chase on why healthcare is stifling its own creativity, leaning too much on measurement, and making change way harder than it has to be. Ken covers the gambit from what young and old consumers want and what healthcare leaders can do to meet t...

2030 feels like a long way off but listen as Chris Bevolo, Chief Brand Officer of Revive, shares intriguing trends and some downright scary predictions for where healthcare could go in the not-too-distant future. Drawing from his brand new book, Joe Public 2030, Chris shares with Ryan his thoughts on a hopeful healthcare world, and a not-so-hopeful alternative. 

Bert Miklosi returns with more healthcare-specific trends and predictions. Where is the industry headed? What will the pandemic continue to disrupt? And how can we forge ahead in planning and marketing our brand as we try to crawl out of the last two years?

The first Patient No Longer podcast of 2022 is live! Join our host, Ryan Donohue, as he explores the new year and new trends with Bert Miklosi, Principal of Joseph Brand Consulting. Ryan and Bert have worked together for a decade and they'll debate where healthcare is going from here, and what you can do to stay ahead.

The latest episode of NRC Health’s new Patient No Longer podcast is now live! Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about engaging consumers in the midst of the chaos of COVID-19. This is an episode not to miss, providing resources that will help you build your brand today.

The latest episode of NRC Health’s new Patient No Longer podcast is now live! Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about branding in healthcare. Some helpful documents mentioned in this episode are also attached here. Read case examples for building a post–health system brand, as well as the 2020 Consumer Trends Report. This is an episod...

A replay of our interview with Jeff Shoemate, Chief Marketing and Communication Officer at Allina Health. Jeff joined us on the podcast to discuss how the latest digital technologies can enhance the customer experience.