Derek Gallimore

Outsource Accelerator Podcast with Derek Gallimore

Business EN ↓ 100 episodes

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

Author

Derek Gallimore

Episodes

OA 545: Quality Offshore Teams Based on Quality Results, Not Just Price - with Rodney Frost of Integrated OS 03.07.2025 46:35

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/545 Integrated OS In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Rodney Frost, Group CEO at Integrated OS. He’s been co-running Integrated OS for 18 years now. Rodney talks about the origins of his company and gives several pieces of advice for anyone looking...

OA 544: Medical Sector Outsourcing Expertise - with Nicole Barrish of ISTA Solutions 26.06.2025 36:47

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/544 ISTA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Nicole Barrish, Director of Operations at ISTA Solutions. ISTA provides offshore staffing solutions, but they have a large focus on medical clients. Nicole dives a bit deep into the healthcare si...

OA 543: From startup to 1,200 staff & IPO in 14 years - with Dr Sachin Paithankar of Imperative Business Ventures 19.06.2025 35:42

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/543 Imperative Business Ventures In this episode of the Outsource Accelerator Podcast, Derek speaks with Dr. Sachin Paithankar, Managing Director of Imperative Business Ventures Ltd. Dr. Sachin and his wife founded the company nearly 14 years ago and have grown it to hundreds of staff in mult...

OA 542: Sri Lankan Offshore Acounting Dominance - with Deshaka Perera of H Connect International 11.06.2025 46:05

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/542 H Connect International In this week’s episode of the Outsource Accelerator Podcast, we talk with Deshaka Perera, CEO of H Connect International. The company operates out of Sri Lanka and specializes in finance and accounting services. Deshaka opens us up to the accounting capabilities of...

OA 541: Transforming Global CX: Logix BPO’s Multi-Geo Approach - with Chris Mackintosh of Logix BPO 05.06.2025 36:48

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/541 Logix BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Mackintosh of Logix BPO. Editor’s note: As of the time of recording, Chris served as Logix BPO’s Chief Operating Officer. He has since been appointed Chief Executive Officer. Chris shares his...

OA 340: 25 Years in CX & Beyond - with James Reynolds of Peak Outsourcing 29.05.2025 47:31

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/540 Peak Outsourcing We get a veteran’s perspective of the evolution of the CX industry in this week’s episode of the Outsource Accelerator Podcast. James Reynolds, Chief Revenue Officer of Peak Outsourcing, comes in to share his background and views on the growth of outsourcing. References...

OA 539: Managing Change & AI Evolution in Offshore Staffing - with Ben Pullen of Outposter 22.05.2025 40:09

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/539 Outposter In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Ben Pullen, Founder and CEO of Outposter. Ben is also connected to ZigZag Offshoring, which recently acquired Outposter. He talks about AI, changes in the outsourcing industry, and persisting throug...

OA 538: From Pakistan Call Center Agent to Founder of 400-Person Outsourcing Firm with Shahzad Yaqoob of IdeasUnlimited 15.05.2025 34:25

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/538 IdeasUnlimited This week’s episode of the Outsource Accelerator Podcast sees Derek joined by Shahzad Yaqoob, CEO and Founder of IdeasUnlimited. IdeasUnlimited will celebrate 15 years in the industry this year thanks to Shahzad’s persistence through challenges like the COVID-19 pandemic an...

OA 537: Hiring & Retaining Top LatAm Software Talent - with Sergio Murillo of Coderland 08.05.2025 45:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/537 Coderland In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sergio Murillo, VP of Sales and Marketing at Coderland. They converse about Coderland’s strategies in employing good developers as well as the overall direction of the industry. References: Websit...

OA 536: Exploring AI & Automation - with Dom Procter of Outsourced Staff 30.04.2025 45:42

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/536 Outsourced Staff The topic of AI is not a stranger to the podcast, but for this episode, it dominates the entire conversation. Derek speaks again with Dom Procter, Founder and CEO of Outsourced Staff. Dom is wholeheartedly embracing AI integration into his company and he’s excited to shar...

OA 535: Vietnamese Software Developer Outsourcing - with Hung Nguyen of Bestarion 24.04.2025 39:24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/535 Bestarion In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Hung Nguyen, also known as Vano, the CEO of the Vietnam-based software company Bestarion. As one of the leaders of a company that’s been in business for a staggering 22 years, Vano has plenty to share...

OA 534: TaskUs on Agentic AI, Tech-First Solutions, & the Future of Outsourcing - with Phil Tomlinson of TaskUs 16.04.2025 51:05

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/534 TaskUs The current time sees a pivotal turning point in outsourcing, and here to grace us on the podcast is one of the shining lights of the industry, TaskUs. SVP of Global Offerings Phil Tomlinson speaks with Derek about his role in the company and how it requires looking forward at how t...

OA 533:The Offshore On-demand & Unlimited Design Service - with Johnathan Grzybowski of Penji 10.04.2025 52:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/533 Penji People frequently associate outsourcing with some manner of staff augmentation or call center operations, but the industry covers basically any kind of work that can be done remotely. Specifically, this week’s guest hails from design outsourcing. Johnathan Grzybowski, Co-Founder of P...

OA 532: Growth To 1,000 Staff Through Referrals Alone - with Chris Rush of Staff Outsourcing 03.04.2025 44:41

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/532 Staff Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Rush, CEO and Founder of Staff Outsourcing. Chris comes with a background in e-commerce. Their conversation takes them through his perspectives in e-commerce and outsourcing, as well as h...

OA 531: Optimizing for Value, Outcomes & Expertise Over Low-Cost - with Brad Stevens of Outsource Access 27.03.2025 50:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/531 Outsource Access In this episode of the Outsource Accelerator Podcast, Derek speaks with Brad Stevens, Founder and CEO of Outsource Access. The firm now boasts around 500 staff since its founding five years ago. As a thought leader in the space, Brad talks about his journey into the offsho...

OA 530: Combining Automation, AI Offshore Staffing - with Wayne Macartney of Bricoleur Technologies 13.03.2025 36:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/530 Bricoleur Technologies In this week’s episode of the Outsource Accelerator Podcast, Derek catches up with Wayne Macartney. Wayne is the Managing Director and President of Bricoleur Technologies, as well as Bricoleur People. They discuss the complementary nature of professional tech service...

OA 529: The High-Growth, Tech-Enabled Outsourcing Startup - with Roland Polzin of Wing Assistant 06.03.2025 43:12

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/529 Wing Assistant In this episode of the Outsource Accelerator Podcast, Derek catches up with Roland Polzin, the Co-Founder and CMO of Wing Assistant. Wing Assistant has grown to become an amazing global product in the staffing industry. The two talk about the company’s growth and how technol...

OA 528: Building a Dominant Multilingual Contact Center & Platform - with Jackie Xu of Callnovo 27.02.2025 48:52

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/528 Callnovo In this episode of the Outsource Accelerator Podcast, Derek is joined by Jackie Xu, CEO and Founder of Callnovo. Callnovo is celebrating its 20th year in business as one of the most prominent multilingual contact centers worldwide. The two discuss Callnovo’s history, its differen...

OA_527: Global Expansion, M&A, AI & Future of Outsourcing - with Mike Larcher of Outsourced 20.02.2025 49:18

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/527 Outsourced We find a familiar face on today’s episode with Mike Larcher, CEO of Outsourced. The Outsourced brand has grown, encompassing not just Philippine talent but now also sourcing from an additional five countries. He and Derek discuss Outsourced’s recent developments, the logistics...

OA 526: Building & Running Global Teams - With Brian Hunt of Kore BPO 13.02.2025 40:39

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/526 Kore BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Brian Hunt, CEO of Kore BPO. Kore BPO offers customized outsourcing solutions that are perfect for small businesses. They talk about Brian’s experience in different outsourcing locations, the mechanics...

OA 525: The Offshoring Consultant & Recruitment Expert - with Amy Skinner of Frank Consult 06.02.2025 39:47

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/525 Frank Consult In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Amy Skinner of Frank Consult. A veteran recruiter, Amy now serves as the firm’s Director and Offshore Consultant. They talk about how Amy and Frank Consult help companies get set up for offshore se...

OA 524: Outsourced Tech Development for the Healthcare Industry - with Tatsiana Kirimava of Orangesoft 30.01.2025 42:16

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/524 Orangesoft In this episode of the Outsource Accelerator Podcast, Derek speaks with Tatsiana Kirimava, CEO and Co-Founder of Orangesoft. Orangesoft provides software development for healthcare companies. They discuss Orangesoft’s healthcare tech niche, the advantage of borderless hiring, an...

OA 523: Will AI Voice Bots Decimate the Call Center Industry? With Evan Ratliff of Shell Game 23.01.2025 52:40

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/523 Shell Game This week sees a unique guest join the podcast. Derek speaks with Evan Ratliff, an author, journalist, and creator and host of the podcast series, Shell Game. Through his podcast, Evan explores the recent explosion of AI voicebots, a phenomenon that the outsourcing industry is a...

OA 522: Perfecting Sales & Building Strong Teams - with Daniel Seligman of Talently 16.01.2025 1:01:38

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/522 Talently “Sales [is] a huge asset to anybody, whether it’s in business or in life. It’s something that everyone should invest in and learn.” It’s certainly a dive into sales talk with this week’s episode of the Outsource Accelerator Podcast. Derek speaks with Daniel Seligman, the CEO and F...

OA 521: Leading 58,000 Employees to Success - with Shamita Mukherjee of Infosys 09.01.2025 32:14

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/521 Infosys In this episode of the Outsource Accelerator Podcast, Derek speaks with Shamita Mukherjee, the Chief Human Resources Officer at Infosys. Infosys is an Indian-based outsourcing firm that is one of the largest in the world. The company flaunts a total workforce of 58,000 staff and a...