Derek Gallimore

Outsource Accelerator Podcast with Derek Gallimore

Business EN ↓ 100 episodes

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

Author

Derek Gallimore

Episodes

OA 595: A Chiang Mai-Based Outsourcing Firm with a Difference with Mikkel Schmidt of Azendo 09.07.2026 38:24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/595 Mikkel Schmidt, CEO and founder of Azendo, joins the Outsource Accelerator Podcast to explain how he built a deliberately small, higher-end staffing firm out of Chiang Mai, Thailand. Danish by background and 17 years in Thailand, Mikkel makes the case that pricing on quality rather than on...

OA 594: Outsourcing, AI & Human-in-the-Loop with King Alandy Dy of Expedock 01.07.2026 42:44

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/594 King Alandy Dy, CEO and co-founder of Expedock, joins the Outsource Accelerator Podcast to explain how he built a deliberately different kind of BPO. Expedock started as a Silicon Valley software company and now sits at the centre of the AI boom. With around 400 staff and a "human-in-the-l...

OA 593: Offshore Excellence in a Highly-Regulated, High-Complexity Niche with Brian Jones of VA Platinum 25.06.2026 43:42

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/593 Brian Jones, CEO and founder of VA Platinum, joins the Outsource Accelerator Podcast to explain how he built one of the largest offshore staffing firms serving a single, highly regulated niche: Australian financial planners and mortgage brokers. With 850 staff and eight years in a field mo...

OA 592: Navigating Offshore Staffing & AI with Rodney Frost of IntegratedOS 18.06.2026 47:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/592 Rodney Frost, CEO of IntegratedOS, guests on the Outsource Accelerator Podcast to share how the offshore staffing landscape — and his own model — is being reshaped by AI, rising onshore costs, and the rise of risky low-touch employment structures. With 20 years of experience building dedi...

OA 591: Grassroots Startup Celebrates 8,000 Staff & 20 Years in Business with Michael Bian of SixEleven 04.06.2026 34:36

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/591 Michael Bian, CEO of SixEleven BPO, returns to the Outsource Accelerator Podcast for another appearance as the company marks its 20th anniversary. From a 20-agent operation in Davao to an 8,000-strong workforce across 10 offices in the Philippines, Michael reflected on what it takes to sc...

OA 590: Is Uzbekistan the Next Hot Outsourcing Destination with Frank Prempeh of Corpshore Solutions 28.05.2026 41:55

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/590 Frank Prempeh, CEO of Corpshore Solutions, returned to the Outsource Accelerator Podcast to discuss the BPO's expansion into Uzbekistan, where it became the first Canadian outsourcing firm to set up. From the country's deeply multilingual workforce to AI-driven demand for non-English data...

OA 589: Creating African Opportunity – 4,500 Jobs in 8 Years with Simone Bartlett of Hugo 21.05.2026 53:02

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/589 Simone Bartlett, co-founder and CEO of Africa Operations at Hugo, joined the Outsource Accelerator Podcast to share how a finance-and-business-school outsider built a 4,500-person outsourcing firm across Nigeria, South Africa, and the US in just eight years. From the realities of operatin...

OA 588: The OG of Outsourced Sales with Tony Horwath of Sales Focus Inc 14.05.2026 48:21

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/588 Tony Horwath, Founder and CEO of Sales Focus Inc, joined the Outsource Accelerator Podcast to discuss why face-to-face B2B selling still beats automation while explaining how his hybrid US-and-Philippines model has sustained growth for 28 years. As one of the OGs of outsourced sales, Horwa...

OA 587: Understanding Support in the Age of AI with Daria Leshchenko of SupportYourApp 07.05.2026 45:03

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/587 In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Daria Leshchenko, CEO and Managing Partner of SupportYourApp. With 15 years in the industry and a team of 1,500 people spread across the globe, Daria shares her perspective on the fast-moving shifts in custo...

OA 586: 102 Years in CX, Marketing, Data Services, & Customer Care with Alex Gill of Harte Hanks 06.05.2026 43:39

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/586 In this week’s episode of the Outsource Accelerator Podcast, Derek sits down with Alex Gill, the Global Head of Strategy at Harte Hanks. Harte Hanks has been in the marketing and go-to-market game for over a century now. Alex brings a large amount of experience, covering the evolution of C...

OA 585: Derek Gallimore Interviewed on EO Fire with John Lee Dumas 23.04.2026 29:50

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/585 We’ve had a blast presenting the Inside Outsourcing audiobook for everyone for the past few months, and we’re excited to bring some exciting interviews soon! Not just concerning outsourcing per se, but also talks about technology and trends that could disrupt the industry. We’re back to t...

OA 584: Inside Outsourcing (full audiobook) - Chapter 4.4.4 Gamification, & Epilogue 16.04.2026 46:46

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 584 - Chapter 4.4.4 Gamification, & Epilogue If you’re tuning in for the firs...

OA 583: Inside Outsourcing (full audiobook) - Chapter 4.4.3 Reward and Recognition 08.04.2026 37:01

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 583 - Chapter 4.4.3 Reward and Recognition If you’re tuning in for the first ti...

OA 582: Inside Outsourcing (full audiobook) - Chapter 4.4.2 Key Cultural Differences 01.04.2026 55:22

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 582 - Chapter 4.4.2 Key Cultural Differences If you’re tuning in for the first...

OA 581: Inside Outsourcing (full audiobook) - Chapter 4.3.2 Staff Onboarding, Chapter 4.3.3 Developing Talent, & Chapter 4.4.1 Becoming a Great Boss 26.03.2026 1:03:47

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 581 - OA 581 Inside Outsourcing (full audiobook) - Chapter 4.3.2 Staff Onboardi...

OA 580: Inside Outsourcing (full audiobook) - Chapter 4.2.4 Inquire, Negotiate, Hire!, & Chapter 4.3.1 Key Performance Indicators 19.03.2026 30:09

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 580 - Chapter 4.2.4 Inquire, Negotiate, Hire!, & Chapter 4.3.1 Key Performa...

OA 579: Inside Outsourcing (full audiobook) - Chapter 4.2.3 Contracts and Service Level Agreements 12.03.2026 35:58

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 579 - Chapter 4.2.3 Contracts and Service Level Agreements If you’re tuning in...

OA 578: Inside Outsourcing (full audiobook) - Chapter 4.2.2 Outsourcing Service Models 05.03.2026 1:25:47

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 578 - Chapter 4.2.2 Outsourcing Service Models If you’re tuning in for the firs...

OA 577: Inside Outsourcing (full audiobook) - Chapter 4.1.3 Outsourcing Requirements, & Chapter 4.2.1 Ways to Outsource 26.02.2026 50:32

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 577 - Chapter 4.1.3 Outsourcing Requirements, & Chapter 4.2.1 Ways to Outso...

OA 576 Inside Outsourcing (full audiobook) - Chapter 4.1.2 Creating Structure 19.02.2026 28:31

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 576 - Chapter 4.1.2 Creating Structure If you’re tuning in for the first time,...

OA 575: Inside Outsourcing (full audiobook) - Chapter 4.0 Laying Out the Framework, & Chapter 4.1.1 Building A Framework 12.02.2026 47:19

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 575 - Chapter 4.0 Laying Out the Framework, & Chapter 4.1.1 Building A Fra...

OA 574: Inside Outsourcing (full audiobook) - Chapter 3.3 Outsourcing Benefits 05.02.2026 1:08:02

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 574 - Chapter 3.3 Outsourcing Benefits If you’re tuning in for the first time...

OA 573: Inside Outsourcing (full audiobook) - Chapter 3.2 Criticisms of Outsourcing 28.01.2026 1:05:42

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 573 - Chapter 3.2 Criticisms of Outsourcing If you’re tuning in for the first...

OA 572: Inside Outsourcing (full audiobook) - Chapter 2.6 About Virtual Assistants, & Chapter 3.1 The Bad Boy of Business 22.01.2026 42:35

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 572 - Chapter 2.6 About Virtual Assistants, & Chapter 3.1 The Bad Boy of Bu...

OA 571: Inside Outsourcing (full audiobook) - Chapter 2.5 How Much Should I Pay? 15.01.2026 1:17:23

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 571 - Chapter 2.5 How Much Should I Pay? If you’re tuning in for the first ti...