OutRival, Inc.

OutRival Presents: The New Normal

Technology EN ↓ 2 episodes

The New Normal goes inside the organizations rebuilding their operations around AI. The companies winning the next decade will be the ones who show up for customers at every moment that matters. They shifted from reactive support to proactive relationship-building across the entire customer lifecycle. For our guests, this is already how things work. For everyone else, it's a glimpse into the future, early. We sit down with leaders in higher ed, insurance, travel, and beyond. They didn't catch up to AI. They used it to set a new standard for the people they serve. Welcome to the New Normal.

Be sure to visit the podcast's website and support the creator: thenewnormal.buzzsprout.com

Author

OutRival, Inc.

Episodes

OutRival Presents The New Normal Ep 2: Miami Dade College President Madeline Pumariega 09.07.2026 56:15

Rubén Harris and Timur Meyster sat down with President Madeline Pumariega of Miami Dade College, inside the college's own AI Center on the Wolfson Campus, to talk about running the largest community college in America in the AI era. Madeline arrived at Miami Dade as a student athlete, rose to chancellor of the Florida College System, and returned in 2021 as president. Today the college serves...

OutRival Presents: The New Normal Ep. 1 - Penn Foster CEO Kermit Cook 25.06.2026 1:05:35

Rubén Harris and Timur Meyster chatted with our friend Kermit Cook, CEO of Penn Foster, about reinventing a 135-year-old distance learning company for the AI era. Penn Foster was founded in 1890 to teach coal miners in Scranton, Pennsylvania. Today it graduates 93,000+ learners a year and is on a path to graduate 150,000 by 2029. We get into deploying Digital Workers (AI Agents) to support working...