Out of the Hourglass

Today’s episode features the NCG Book Club and April’s book of the month, Fish!: A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin. While it might have been the shortest book in length so far, its message is far-reaching and filled with timeless wisdom. It's the story of a flailing corporate culture that meets the wildly engaging Pike Place Fish Market in Seattle, WA where the...

Today's podcast is a two-part conversation hosted by NCG Coach and Director of Operations, Kathryn Freeman. In this episode, Kathryn sits down with Paul Cook, Vice President of Painters USA with locations throughout Chicago and Dallas, and Hernan Jimenez, Safety Manager at Nolan Painting, based just outside Philadelphia to discuss the critically important topic of safety. To begin the conversation...

Today’s podcast episode features our special guest Jeff Wraley, Founder of Groundwork, a virtual sales tool for contractors. We initially met Jeff in early 2020 when Groundwork was in its infancy and prior to the COVID pandemic. The timing was impeccable as Jeff brought a virtual sales tool to the service industry right as a virtual world of interaction became a necessity. In this episode, Jeff lo...

Nolan Painting CEO and Nolan Consulting Group Partner and Coach, Kevin Nolan joins us on Today's Podcast Episode, for Customer Issues & Crucial Conversations. Kevin draws on his 30 + years of experience to address a request about how to manage those tough situations where jobs don't go quite as well as promised and the fallout that can ensue. While these jobs are few in quantity, they can swif...

Today's episode features TWO of our extended team members and partners from Nolan Painting: Jim Falk - Senior Estimator at Nolan Painting and Sales Trainer with NCG, AND Conal Mulreany, Field Supervisor at Nolan Painting and Field & Ops Trainer with NCG. We are thrilled to have Jim and Conal on this podcast together as they unravel the unique relationship between the sales and operations depar...

Today’s episode features NCG’s Director of Operations and Sr. Business Coach Kathryn Freeman, joined by NCG Sr. Business Coach, Colin Nolan for a conversation on company culture from a hiring perspective. What does "a culture fit” really mean? Have you defined what your company culture actually is? Have you mistaken culture fit with personal affect? Colin and Kathryn work through the complicated m...

Today we’re bringing you a special episode, one that was generated from a recent webinar, Bringing KPIs Into Focus, led by NCG Sr. Coach and Director of Finance, Andrew Amrhein. At Nolan Consulting Group, we strongly believe businesses should be utilizing KPIs, key performance indicators, to keep a pulse on the health of the business. In this episode, Andrew highlights 7 unique KPIs and shares the...

In today's episode, the NCG Book Club is back with a lively discussion on “Winning on Purpose: The unbeatable strategy of Loving Customers” by Fred Reicheld, facilitated by Michael Murray, President of Textbook Painting and Member Coach with NCG. This book reconstructs how NPS (Net Promoter Score) is used and analyzed within businesses. Winning on Purpose suggests that the primary purpose of busin...

This week we are thrilled to celebrate Nolan Consulting Group’s 18th year in business AND our 100th episode of the Out of the Hourglass podcast! To mark this occasion, Brian Nolan and Kevin Nolan, take a walk down memory lane in today's episode, sharing how this business and their partnership has both served their lives and the gratitude for all who have been a part of it. From the logistics of ou...

Today’s episode features Brian Nolan, Managing Partner, and Colin Nolan, Sr. Business Coach, for a discussion on self-leadership development. Where do you see yourself in the future? Where do you want to go? What is the Primary Aim? Brian and Colin discuss experiences in their own leadership journey and share how using a variety of development tools can help guide you on your way to reaching your...

Today’s episode celebrates a major transition time in the life of NCG Business Coach, Jerry Block... he is retiring! When we reflect on Jerry’s time with NCG, we can’t help but be sad to see him go! Despite that, we must celebrate all his accomplishments and take the opportunity to tap into the wisdom he has to share. In this episode, Jerry shares with us his lessons learned throughout his profess...

NCG's Senior Business Coaches Brian Nolan, Managing Partner & Andrew Amrhein, Director of Finance, connect for a conversation on how to get good at decision making! From highlighting the practice of the debate time, to the key elements of management team dynamics and the creation of a decision-making matrix, Brian and Andrew discuss the need to create a formal decision-making process for your...

On today's episode, NCG’s Director of Operations and Sr. Business Coach, Kathryn Freeman, joins us for another conversation about a role on the organizational chart. This time, we’re talking about the Chief Revenue Officer, also referred to as the CRO. While typically a role title spoken in a corporate environment, its function and strategic intent have an important place in the world of Small Bus...

The NCG Book Club continues with a discussion on Daniel Pink’s, Drive, The Surprising Truth that Motivates Us. Facilitated by NCG Coach, Colin Nolan, our group highlights the major takeaways, and personal applications of Pink’s concepts - a step away from the traditional thoughts of motivational drivers. Pink describes the evolution of Human Motivation - one that began at the early need for surviv...

In today's episode we are joined again by Andrew Amrhein, Director of Finance and Sr Business Coach at Nolan Consulting Group for a follow up conversation on our Levels of Work series. It's been a year since we kicked off the original series yet this topic still remains crucial in its context to role clarity. Andrew discusses the importance of distinction between tasks and responsibilities at diff...

Today's episode features the third installment of our Entrepreneurial Spirit Series! NCG's Sr. Business Coach & Director of Operations, Kathryn Freeman, is joined by Lori Delin, President & Co-Owner of Tru-Colors Contracting, 24 Hour Floor and My Stack Box Storage all located in beautiful Pompano Beach, FL. Lori shares how her entrepreneurial spirit started from a young age and grew into a...

Today's episode brings you the latest edition of the Business is Messy Series and the first of 2022! Brian Nolan, Managing Partner of NCG and Kevin Nolan, CEO of Nolan Painting & Partner at NCG, come together to discuss the ever present challenges businesses are continuing to face and the current happenings at Nolan Painting! From snow storms, to labor shortages, continuing Covid impacts, sale...

The first episode of the year features NCG's Sr. Business Coach, Colin Nolan and Rob Yarbro, Owner and President of Western View Painting (formally Wyoming View Painting) based in Laramie & Casper, WY. Rob tells the story of his trajectory into becoming an owner of a painting company and highlights the vision of company growth in a larger geographical territory - opening multiple locations fro...

Our last episode of 2021 features our December Book Club selection, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. Scott defines the concept of Radical Candor as the intersection of Caring Personally while Challenging Directly. At its core, Radical Candor empowers us to give guidance and feedback that’s both kind and clear, specific and sincere. This book hit home for many of our...

Today's episode features Kevin Nolan, CEO of Nolan Painting and Partner at Nolan Consulting Group, for our annual yearly review and look ahead! Kevin recaps some of the major events of 2021 and where they stacked up against the 2021 vision, highlights the overarching plans for what's to come in 2022 from the Big Rocks to Revenue Goals, lastly, reminds us that sharing the plan remains essential for...

Today's episode features a Social Media Expert, Consultant and Founder of Content Fresh, Deborah York Salisbury! Content Fresh is a digital marketing agency specializing in social media strategy, content creation, SEO, and website development. As a social media guru Deb gives us insight into the world of social media. How much money should you be spending on social media marketing? What platform s...

In our second installment of our Entrepreneurial Spirit Series, NCG's Sr. Business Coach & Director of Operations, Kathryn Freeman, is joined by Nate Anderson, Owner and CEO of Anderson Painting in Raleigh, NC. Nate shares his deep passion around mission based entrepreneurship and helping people reach their fullest potential. Over the years, Nate has assisted many refugees acclimate to the com...

Welcome to December .... Welcome to Planning Season! As we welcome in the new year next month, now is a the time to be planning for 2022. Today's episode features a timely discussion on the Cascading Planning Process (CPP) between NCG's Managing Partner, Brian Nolan and Andrew Amrhein, Director of Finance & Sr. Coach! Brian and Andrew discuss recommendations for 2022 and highlight the function...

This time of year reminds us to take a moment to pause and reflect on the things that we are most thankful for. Today's episode features a few members of our Nolan Consulting Group team expressing their thoughts of gratitude both personally and professionally. We hope that after listening to this week's episode you are inspired to share your messages of gratitude with your family, friends, colleag...

Today's episode kicks off the Entrepreneurial Spirit Series, a series of upcoming episodes hosted by NCG's Sr. Business Coach & Director of Operations, Kathryn Freeman, for a discussion on understanding what drives the energy and determination in the entrepreneurial journeys of some of our Summit Member Business Owners. From family and community passion, to the mission and strategies behind wh...