OneSpot Billing

Most practice owners admit they haven’t looked at an aging report in years. Sometimes “money in the bank” is a signal that things are good enough. But what if practices focused on supporting their billing specialist and prioritized revenue cycle management? In this episode of the OneSpot Insurance Billing Podcast, Cindy Braden, OneSpot VP of Sales, sits down with Jackson Pace to dig into why commu...

Most practices obsess over a clean AR. But a spotless aging report doesn't mean you're actually collecting money. In this episode, Melissa Allison breaks down the metric that too many practices overlook: collections percentage. Melissa brings over 25 years of managed vision care and revenue cycle expertise to the optometry space. She currently works for AEG Vision, and specializes in the intersect...

In this episode, Ryan Ames OD, MBA, joins us for a follow-up conversation about diagnostic testing and Interpretation and Report. He explains how to know when I&R is needed, what proper documentation looks like, and how the 99211 code fits into the picture. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-...

In this episode, Ryan Ames OD, MBA, discusses medical necessity as more than just billing. It’s about doing the right thing for the patient and documenting accordingly. We also discuss the proper use of the 92000 codes and how to align clinical decision-making with compliant, confident coding. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onesp...

If write-offs are creeping up or revenue is slipping through the cracks, it’s time to take a hard look at the front end of your revenue cycle. Strong, consistent time-of-service collections don’t just boost cash flow. They can significantly reduce the burden on your billing specialists and clean up AR problems before they develop. In this episode, I sit down with Jennifer Pankow, who brings more t...

Hiring the wrong billing specialist can have a lasting impact on your eyecare practice. A poor fit can bleed revenue, wear down other staff, and even sour patient relationships. Over time, these issues erode trust. And compromise the financial health of your practice. But with the right hire? The opposite is true.  That’s why Melissa Jacobson, Director of Billing Operations at RevCycle Partners, s...

Understanding all the various parts of Medicare and ensuring you’re getting paid correctly can be more complicated than expected. Too many practices learn this the hard way. Their claims are denied, their staff grows frustrated, and patient confusion often leads to lost revenue.  On this episode of the OneSpot Insurance Billing Podcast, Cindy Braden sits down with Casey Squicquero, Customer Suppor...

If you think aging reports are something to deal with later—think again. Your accounts receivable data tells the story of your practice’s financial health. And according to billing and coding manager at PECAA, Teri Thurston, too many practices are ignoring that story until it’s too late. In this episode, we discuss how aging reports can be used not just to clean up past-due claims, but to make str...

To fix your insurance billing accounts receivable problems, sometimes you need to go upstream. That may mean taking a hard look at your eligibility and benefits verification process. In this inaugural edition of the OneSpot Billing Podcast, Cindy Braden interviews Acquios Advisor's Michelle Bogeart. With years of experience in optometric billing and practice management, Michelle offers actionable...