One Step Better Podcast

When you think of Customer Service does your mind immediately go to your negative experiences?  Mike and Shelby discuss why customer service is critically important to businesses and how you can leverage the interaction into helping your business get #OneStepBetter! *Raving Fans: A Revolutionary Approach to Customer Service  by Ken Blanchard & Sheldon Bowles #business #smallbusiness...

It's true, Matt and Mike had been avoiding this subject.  Why?  Because they wanted to get it right.  KRA's should be the foundation of any position within a company, but unfortunately most business owners aren't quite sure how to even create them.  Matt and Mike finally discuss why it has taken them almost two years to create their KRA's and tips for creating successful ones....

This week on the #OneStepBetter podcast Mike is joined by our Marketing Coordinator Gia Rolen.  They discuss trends in marketing and how small business can leverage social media to gain exposure and new clients.  If you're curious about marketing this is the podcast for you!   #business #smallbusiness #success #grow #growth #education #marketing

This is a problem that pretty much everyone struggles with, how do you take a real vacation?  As an owner or a leader you might feel the pressure to work while away, but Mike and Greg discuss how that does more harm than good.  They also share tips to make taking a vacation a little easier if you feel like you can never truly get away.  It's the latest episode of the #OneStepBetter...

This week is a special Client Spotlight with the team behind MGC Kids!  They talk with Mike and Greg about the passion behind what got them started and how the love of their community really supports their programs.  It's a super fun episode of the #OneStepBetter podcast!   #business #smallbusiness #leadership #success #grow #growth #community #gymnastics #podcast

This is a topic we get asked about often by our clients; what exactly is our daily huddle?  In this week's episode of the #OneStepBetter podcast Matt and Mike talk about why our daily huddle is so important, how we do it and things to avoid when starting one within your own company.  It's a quick 8 minute meeting that makes all the difference in the world! #business #smallbusiness #leade...

Mike and Greg talk about all aspects of #accountability in this week's #OneStepBetter podcast.  So what exactly do they mean by accountability?  For this conversation, accountability is the idea that everyone on a team has to be held to the same standard and when a person is not meeting that standard someone has to address it and present a solution to fix it.  It's a buzz word topic...

If you want a job at Patrick Accounting or Whirks she will be the very first face you see!  This week's Employee Spotlight is on our HCM Specialist Kaitlyn Wright.   #business #smallbusiness #employee #spotlight

Mike and Greg begin this episode of the #OneStepBetter podcast with the question: "Who is the leader of the #Avengers?"  Which brings them to the topic of leadership and the two different approaches to leadership that both Steve Rogers and Tony Stark have in regards to the team.  It's a super fun episode of the #OneStepBetter podcast!   #business #smallbusiness #leadership #success...

Time is money.  And for small business owners falling into time traps can greatly impact the overall productivity of their companies.  Matt and Mike talk about some of the common time traps, how they themselves have fallen into them, and what they have done to avoid them all on this week's episode of the #OneStepBetter podcast!   #business #smallbusiness #leadership #success #educat...

Mike & Shelby are joined by Anna Sadovnikova of LiquidGoldConcept, which specialize in simulation-based learning in maternal-child care.   Anna has an incredible story with a truly unique product, you will definitely want to check out this episode of the #OneStepBetter podcast!   #business #smallbusiness #success #growth #education #podcast

This week on the #OneStepBetter podcast, Matt and Mike are joined by special guest David Scully of Duncan Williams Asset Management.      You can contact David here: www. DWAssetMGMT.com David@DWAssetMGMT.com 901-435-4175

Matt and Mike talk about all the things that go into bringing a new person into your organization.  Companies have to be strategic in how they find the right people and that's what this week's episode of the #OneStepBetter podcast is all about!   #business #smallbusiness # leadership #hiring #success #education #podcast

Matt and Mike cover several different types of issues you need to know, whether you are a small business just getting started or an established business that's growing, all in this week's episode of the #OneStepBetter podcast!   #business #smallbusiness #leadership #success #grow #growth #problems #education #podcast

This week's episode is an Employee Spotlight on our Director of Accounting Kim Pope!  Get to know Kim a little bit better in our latest #OneStepBetter podcast!   #business #smallbusiness #accounting #leadership #success #employee #spotlight

When most people think of a business they look at the services it provides.  But any business owner will tell you that one of the hardest parts isn't what happens at the front, it's juggling all of the back office tasks.  This week in the #OneStepBetter podcast Matt and Mike discuss the areas where business owners can get stuck and ways they have made these processes easier.  #busin...

Distractions are a part of life, whether it be at home or at work.  So how do you get around those distractions so that you can get the tasks you need to get done, done?  Matt and Mike discuss how they work around distractions while at the office in this episode of the #OneStepBetter podcast.   #podcast #business #smallbusiness #distractions #work #success #subscribe #follow

As a leader, every situation can be used as an opportunity to grow, especially the bad ones.  Matt and Mike talk about the not so great leaders they have had in their lives and how they used that poor leadership to make themselves better leaders to their employees.   #OneStepBetter #podcast #business #smallbusiness #leader #leadership #good #bad #opportunity

In this week's episode of the #OneStepBetter podcast, Matt and Mike discuss what is at the heart of Patrick Accounting and Whirks; our Core Values: - Own It   - Team First   - Passion For Purpose   - Empathy For Others   - Challenge It Hear them talk about why they chose each one and why having your core values selected is crucial to your business. #podcast #business #accountin...

Let's face it, accounting is not the most glamorous job.  BUT it is one the most important aspects of running a business.  As a business owner are you helping or hindering your accountant?   Matt and Mike discuss what they wish their clients knew to help make the process smoother for everyone.  For example, did you know when your accountant asks for things in a certain format (...

Outsourcing is a critical tool for most small businesses, but how do you know if it's right for you?  Mike and Shelby discuss why outsourcing is so important, give you an easy exercise to determine if you are at that point, and how not outsourcing can hurt your business... all on this weeks #OneStepBetter podcast!  #accounting #payroll #outsourcing #business #smallbusiness #podcast #memp...

Matt and Mike start his week talking about the fuel of most companies; coffee.  They quickly discuss the trials and errors they experience providing it for their employees and how they found a solution that was both cost effective and safe (yes, safe).   Then they discuss something most leaders might not realize is happening, that leadership can bottleneck the growth and success of your...

Matt and Mike start this episode with discussing how their spouses support them in honor of "Spouse's Day" and how important it is to remember those who support you.  They then dive into the hot topic of remote employees.  How do you know if they are right for your company?  What are some of the benefits?  Drawbacks?  Check it out in the last episode of the #OneStepBetter...

Conflict, it's never easy, especially when it comes to having to let an employee go.  Mike and Shelby discuss some of the best practices for having to have the difficult conversation of terminating a team member.   This is a hot topic you won't want to miss!

Mike and Matt discuss what to expect from the Consolidated Appropriates Act of 2021 and how this will effect small business owners.