Office Hours With EAB

EAB’s Kate Brown and Lilia Shea examine the protests that spread across US campuses this spring and provide historical context on student activism. The two also explain why it’s so important for university leaders to prepare this summer for more student unrest this fall as the presidential election season heats up. Finally, they offer tips on how to plan for and manage the university's response to...

EAB’s Pam Royall and Michael Koppenheffer discuss what colleges can learn from EAB’s newest survey of nearly 13,000 recent high school graduates. The survey examined the factors that drive college search behaviors and influence student satisfaction with the college experience. Pam and Michael explore how those factors vary by race, ethnicity, and income, and how colleges might adjust their recruit...

EAB’s Camilla Arias hosts a discussion with Pam Royall, head of research for EAB’s enrollment division, and global higher education consultant, Donald Resnick to unpack findings from the latest EAB-NAGAP survey of graduate enrollment leaders. The three discuss the extent to which graduate enrollment professionals are happy in their jobs, meeting their goals, and embracing new technologies like AI....

EAB’s Linda Marchlewski is joined by Dr. Siri Terjesen from Florida Atlantic University to discuss how to trim bureaucratic impediments that stifle innovation and lead to disengaged faculty and staff. The two talk about how to identify policies and organizational structures that do more harm than good. They also offer tips on making your organization more agile by sourcing more ideas from the lowe...

EAB’s Jennie Bailey hosts a discussion about performance-based admissions (PBA) with the Assistant Vice President, New Ventures & Business Operations at Northeastern University, Robert Towner. Rob recently helped Northeastern pilot the use of PBA to admit students to the school’s online MBA program. Jennie and Rob share their thoughts on the growing use of alternative admissions models at both the...

Jonah Nigh and Jenna Bastian from The New School in NYC join EAB’s Paul Gunther for a conversation about the state of university fundraising. The three discuss the critical role of technology, particularly CRM tools, as well as the importance of diversity and inclusion within the field of advancement. They also offer tips to other advancement teams on how to build a stronger, healthier work enviro...

EAB’s Alexa Silverman hosts a conversation with Emily Isaacs and Danielle Insalaco-Egan about how to help students adapt to the rigors of college. Emily and Danielle discuss the “Strong Student” campaign they launched at Montclair State University to help students acquire the skills they need to complete assignments, actively participate in class, and manage their time. The three also offer tips t...

EAB’s Madeleine Rhyneer and Lorianna Mapps discuss the top concerns shared by admissions leaders as they begin to hear back from accepted applicants. From dealing with the revised FAFSA to navigating their involvement with various direct admissions programs, admissions teams face significant change and uncertainty. Madeleine and Lori discuss the challenges and offer advice on ways to adapt while s...

EAB’s Paul Gunther hosts an extraordinary conversation with University of British Columbia President, Dr. Benoit-Antoine Bacon. In a remarkably candid interview, Dr. Bacon shares how his personal struggles and healing journey inform his views on leadership and the elements of a healthy organizational culture. Dr. Bacon also offers advice to other university leaders who are ready to do the difficul...

EAB’s Ed Venit hosts a conversation with Nathaan Demers from Mantra Health and Joe Cooper from Montana Technical University regarding ways to meet surging student demand for mental health services. The three acknowledge that colleges can’t hire enough licensed clinicians to meet demand, so the conversation focuses on ways to expand the use of telehealth to give students fast access to one-on-one c...

EAB’s Linda Marchlewski hosts a conversation with Jason Bentley and Shelly VandePanne from Ferris State University to discuss the “ReFOCUS” program. The program enables Ferris students who are struggling academically, to engage in skill-building, receive academic, social, and financial support, and get back on track instead of falling through the cracks. The three also offer advice to other higher...

EAB’s Matt Logan interviews his colleague, Jason Browning, about how to improve data integrity, reliability, and accessibility. The two examine what’s driving the increasing complexity of campus data and IT systems and suggest ways that senior leaders can access the information they need without relying on data specialists. They also offer advice to other higher education leaders on how to use dat...

EAB’s Heather Darrow hosts a discussion with noted student success pioneer, Donna Linderman. Currently the Senior Vice Chancellor for Student Success at SUNY, Donna helped launch the ASAP (Accelerated Study in Associate Programs) and ACE (Accelerate, Complete, and Engage) programs during her time at CUNY. Both programs have been studied widely—and with CUNY’s active support—replicated successfully...

Jo Fretwell from the International Schools Partnership joins EAB’s Adam Wu to talk about how her team uses Global Match to help international students engage with US colleges that fit their interests and aptitudes. The two discuss how students use the platform, ways that students and colleges benefit, and how the matching process yields bona fide offers of acceptance without requiring students to...

EAB’s Alice Shindelar and Amanda Kelly discuss how virtual campus tours are created and why they’re so popular with students and university recruiters. They explain the uses for different interactive elements, share basic dos and don’ts, and talk about what differentiates a truly exceptional virtual tour from one that is average at best. They also offer tips to university leaders on how to collabo...

This episode is a condensed version of a recent webinar in which EAB’s John Workman presented findings from EAB’s annual “State of the Sector” research. John summarizes EAB’s research findings, which focused on six key themes that ranged from questions about declining public confidence in the value of higher education to the risks and benefits of artificial intelligence. He then opens the discussi...

EAB’s Jenny Jones and Mark Shreve offer advice to help advancement professionals fine-tune fundraising budgets and strategies for 2024. The two share tips on how to prepare for discussions with your CFO, energize staff, and analyze the right data to stay on track. They also suggest ways to keep your fundraising messages focused on the good work being done by your institution and alumni amidst elec...

Matt Nickodemus from Utah Tech University joins EAB’s Devin Jones to talk about how his school uses technology (including EAB’s Edify and Navigate360 software) to gain more efficient access to and insights from their institutional data. Their discussion is focused primarily on better ways to define, track, and report on metrics that matter in assessing student success efforts. They also offer tips...

EAB’s Tara Zirkel and Grace Anderson discuss a recent EAB survey that highlighted ways that pandemic disruptions continue to influence the college search process, as well as student preferences and academic readiness. The two focus on six key themes that emerged from the survey that are important for community college leaders to understand. They also offer tips on how they might adjust their appro...

EAB’s Tisleen Singh and Emily Niedermaier discuss the emergence of Appily, a new online resource that streamlines the college exploration process for teens and enables colleges to connect with more prospective applicants. The two examine findings from a new survey of more than 6,000 students that highlights a strong correlation between adolescent mental health and college-going behaviors. They als...

EAB’s Paul-Anne Robb and Brian Schueler unpack the data from a new survey of college-aged non-consumers. One of the key findings is that while price matters, perceptions of high cost may be at odds with the actual cost of attendance once you factor in grants, scholarships, and other institutional “discounts.” Paul-Anne and Brian share tips on more effective ways to communicate with prospective stu...

EAB’s Kathy Ruby and Brett Schraeder recap the early days of the newly revised Free Application for Federal Student Aid. Kathy and Brett discuss the merits of the form itself, review the technical glitches that have plagued the so-called “soft launch,” and share what they’re hearing from front-line admissions and financial aid professionals about the new FAFSA. They also offer advice on things tha...

EAB’s Michael Fischer and Afia Tasneem discuss ways that institutions are moving beyond their initial resistance to artificial intelligence and are now incorporating AI technologies within academia. They highlight some of the most promising opportunities for leveraging AI to reshape curricula, improve student support, and gain efficiencies across hundreds of administrative functions. Finally, the...

EAB’s Madeleine Rhyneer and Kathy Ruby pull back the curtain to reveal how admissions professionals sift through thousands of applications and decide who gets admitted. The two differentiate between the approach typically used at highly selective institutions versus those that admit most applicants. They also explore how financial aid optimization works and the ways that institutions apply FAO to...

EAB’s Tom Sugar hosts a conversation with Carthage College President John Swallow. The two look back over their three-year (and counting) collaboration on EAB’s Moon Shot for Equity to share lessons learned in eliminating equity gaps that are having an enormously positive impact on students from more privileged backgrounds as well. They also offer advice to other institutions looking to apply prov...