Office Hours With EAB

EAB’s Beth Donaldson and Todd Heilman examine ways that graduate admissions leaders are adjusting to the steep drop in foreign enrollments. The two suggest strategies designed to strengthen domestic student recruitment, differentiate your institution from competitors, and contend with the giants of online graduate education.

EAB’s Christine Doci and Lars Waldo discuss ways that AI is helping universities manage and access fragmented IT systems. The two discuss the shortcomings of early data warehousing efforts and offer tips on how to use AI to organize and accelerate access to data without compromising privacy or governance constraints.

EAB financial aid experts, Brett Schraeder and Kathy Ruby explore what’s ahead as FAFSA 2026 updates roll out alongside sweeping changes from the Big Beautiful Bill. Their conversation covers the elimination of Grad PLUS loans, new limits on Parent PLUS, the introduction of Workforce Pell Grants, and a revamped repayment plan. They also share insights on how institutions can adapt their aid strate...

Student expectations keep rising, yet too many recruitment marketing campaigns still read like mass emails. In this episode, EAB’s Michael Koppenheffer and Ryan Gardner-Cook outline a four-stage roadmap for hyper-personalizing the recruitment journey. and identify the student data required to power each step. You’ll hear where to start, the kinds of student data needed, how to design meaningful te...

EAB’s Jennifer Lerner sits down with the authors of “The Chief Online Learning Officers’ Guidebook” to explore the evolving and increasingly strategic role of the Chief Online Learning Officer (COLO). The conversation delves into the key competencies that define effective digital leadership in today’s academic landscape. Our guests, Thomas Cavanagh and Jocelyn Widmer, also unpack the challenges an...

EAB’s Camilla Arias and Pam Royall sit down with global higher education consultant Donald Resnik to unpack key findings from the latest EAB-NAGAP survey of nearly 600 graduate enrollment professionals. Their conversation examines the widening gap between enrollment expectations and the staffing and budget resources available to meet them. The three also touch on areas that GEM professionals consi...

EAB’s Beth Donaldson and Val Fox unpack findings from our latest benchmarking survey of graduate enrollment leaders. The findings highlight a significant disconnect between the graduate enrollment goals being set by university leaders and the market realities confronting those charged with recruiting adult learners. Val and Beth offer advice to admissions teams on how to invest limited marketing d...

EAB’s Ed Venit hosts a conversation with Knack CEO and co-founder Samyr Qureshi, who shares how institutions can build a peer tutoring strategy to fill gaps in academic support services. The two discuss how Knack’s approach helps institutions recruit, train, and compensate student tutors. They also explain how a student-led tutoring model can help scale up support infrastructure and reach more at-...

EAB’s Ellyn Artis and Ed Venit examine the new Student Access and Earnings Classification system—set to launch this spring—that could turn traditional college rankings on their head. Unlike rankings that prioritize prestige and exclusivity, this new framework was designed by the Carnegie Foundation and the American Council on Education to put student access and career outcomes front and center. El...

EAB’s Madeleine Rhyneer and Michael Koppenheffer review new analysis of over 80 school characteristics to uncover what draws students to U.S. campuses today. Spoiler alert: the number of majors offered, availability of student organizations, campus safety, and favorable weather all outweigh affordability in influencing students’ college decisions. Learn how to leverage your true strengths and oppo...

EAB’s Tara Zirkel hosts a conversation with Dr. Jessica Gerrity, a grant expert from McAllister & Quinn, a federal grant consulting and government relations firm in Washington, DC. The two discuss what changes at the Department of Education could mean for grant funding. They also share tips on how university leaders might adapt grant strategies in the months ahead.

EAB’s Carla Hickman and Kate Brown discuss the practical effects of the “Dear Colleague” letter and offer insights into how higher education institutions might respond to increasingly aggressive federal attacks on DEI. They urge listeners to prepare for all contingencies while avoiding the risks of proactive compliance. Carla and Kate also share resources available to help education leaders make i...

AI is reshaping how we search for and discover information online—so what does that mean for university websites? In this episode, EAB’s Emily Upton and Philip Walton break down the profound impact of AI on search and share practical strategies for staying ahead. They also offer the latest SEO tips to boost traffic and engage site visitors more effectively.

EAB’s Chrysanthi Violaris and Ally Stanton explore best practices for benchmarking in advancement, helping teams assess their fundraising productivity compared to peer institutions and past performance. They discuss how to interpret key metrics, avoid common pitfalls, and use data strategically to strengthen decision-making. The episode also offers practical tips on leveraging benchmarking insight...

EAB’s Rebecca Kelley interviews Chris Goodbourn from GEMS Education, one of the largest private K-12 education providers in the world. Rebecca and Chris discuss the challenges US colleges face in attracting international students. They also share tips—including leveraging EAB’s Global Match platform—to connect with and enroll more overseas students more cost-effectively.

EAB’s Val Fox and Todd Heilman unpack data from a new survey that examines the mindset and preferences of today’s adult learners. Val and Todd highlight important changes in current and prospective students’ search behavior, expectations, and application preferences. They also offer enrollment leaders tips to engage and enroll prospective students more effectively.

Community college enrollment was up nearly six percent in 2024, outpacing every other higher education sector, and retention rates are higher now than before the pandemic. EAB’s Tara Zirkel hosts a discussion with Dr. Martha Parham from the American Association of Community Colleges about how to keep this momentum going in 2025. They also share thoughts on potential challenges and opportunities th...

EAB’s Rebecca Knisely and Jesse Holzbach share tips and tools (like Appily Advance) to help institutions attract and enroll adult learners and graduate students. Learn counterintuitive best practices for optimizing your website, prioritizing information about degree programs, and making lead nurturing a year-round strategy.

EAB’s Kena Wolf and Val Fox share insights from a secret shopping spree across the graduate schools at 50 universities to see how they stack up against one another and industry best practices in adult learner recruitment. They also share tips for institutional leaders on how to adopt a “testing and learning” culture that energizes enrollment growth without breaking the bank.

EAB’s Brian Schueler and Todd Heilman share the latest findings from EAB’s research into graduate and online enrollment trends. The two discuss how institutions are rebounding from the pandemic enrollment dip. They also advise university leaders on how to serve adult learners who increasingly want community and in-person interaction blended with online alternatives to give them maximum flexibility...

Colleges face extraordinary financial pressures with an average of one per week closing for good. Merger activity has slowed so the best option available to the most financially challenged institutions is to minimize the damage to students, faculty, and staff before closing down for good. For the rest, EAB’s Michael Fischer and Molly Bell share steps that university leaders should take to assess t...

EAB’s Lindsay Schappell hosts a conversation with Dr. Andrea Lewis from Spelman College about helping new students get off to a strong start. Dr. Lewis shares details of the student onboarding and orientation process at Spelman, which starts with a college readiness program the summer before they enroll. Spelman’s student support efforts also include mandatory study groups for first-year students...

Jonathan April, head of EAB’s College Greenlight team, hosts a conversation with Andrew Moe, Rajwantie Sahai, and Julia Perkins — all from an organization called Matriculate. The group discusses how Matriculate is narrowing the college access gap by recruiting and training college students to serve as “near-peer” advisors for high school students. They also share advice for higher education leader...

EAB’s Michael Koppenheffer and Pam Kiecker Royall discuss a new survey that shows most prospective college students want colleges to send them more personalized recruiting messages that incorporate what institutions know about their academic and non-academic interests. Students say this kind of hyper-personalized messaging saves them time and makes them feel the university values them as individua...

EAB’s Carla Hickman joins Seramount President Subha Barry to review the findings of a new paper that explores the rapid decline in student readiness. That decline is causing unprecedented numbers of young adults to either forgo college completely or enter college without the skills needed to be successful. Carla and Subha share advice for leaders working in higher education and corporate America o...