Tim Richardson

Offcuts

Offcuts is a podcast and newsletter about commerce, culture and AI.

We explore how brands grow in a changing landscape. From shifting consumer behaviour to the rise of AI in digital work. It is part founder’s perspective, part field notes from inside the industry. We speak to founders, operators and technologists about what is working, what is changing and what is next. Expect sharp thinking, useful links and the occasional hot take. All grounded in what is actually happening. Not just what is trending.

Brought to you by the team at Factory: https://www.factory-digital.com/

Author

Tim Richardson

Category

Technology

Podcast website

www.factory-digital.com

Latest episode

Jun 24, 2026

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Episodes

S2 2021 Episode 6: Fionn Hart, UK Country Manager at Flipdish 01.07.2021

On this episode, I chat with Fionn Hart - UK Country Manager at Flipdish . A Dublin-based digital food-ordering platform. We discuss the challenges of remote hiring, taking on the big food delivery apps, the power of customer advocacy, their recent €40m investment round, predictions for DTC food in 2021 and getting comfortable with worst-case scenarios.

S2 2021 Episode 5: Emilie Vanpoperinghe, co founder & CEO at Oddbox 23.06.2021

I chat with Emilie Vanpoperinghe, co founder & CEO at Oddbox . We discuss the complexities of a food-based subscription model, balancing purpose and profitability, the advantages of being a B-corp, maintaining work-life balance when your co-founder is your life partner and why we should all be eating more wonky fruit and veg.

S2 2021 Episode 4: Amanda Hesser, co-founder & CEO at Food 52 16.06.2021

I chat with Amanda Hesser - co-founder & CEO at Food 52 . We discuss the early days of Food 52, the success of bootstrapping, pioneering the content and commerce curve, the power of community, the recent acquisition of Dansk and why failure was never an option.

S2 2021 Episode 3: Ian Baron, Chief Papa at Mamamade 08.06.2021

I chat with Ian Baron - Chief Papa at Mamamade . We touch on the advantages of building a brand with your life partner, organically growing a community to 30,000 members, the art of asking the right questions, experiential supermarkets and the ideal vegan feast.

S2 2021 Episode 2: Gini Newton co-founder of Karma Cans & Karma Kitchen 02.06.2021

I chat with Gini Newton - co founder of Karma Cans and Karma Kitchen . We touch on how Karma Cans led to the creation of Karma Kitchen, the advantages of running a business with your sister, building communities and how a trip to Norfolk to buy a kitchen for £600 ended up being a very wise decision.

S2 2021 Episode 1: Claire Warner, co-founder of Aecorn Drinks 26.05.2021

I kick off the season by chatting to Claire Warner, co-founder of Aecorn Drinks . We discuss her transition from big corporate to start up, the concept of unlearning, Aecorn's unique product development process and whether isolation has actually made us more open to new things?!

S1 2021 Episode 6: Eva Pascoe, Director of Ecommerce at The Retail Practice 17.03.2021

I chat with Eva Pascoe - a technology and eCommerce trailblazer, speaker, writer, co-founder of the world's first internet cafe and Director of Ecommerce at The Retail Practice. We discuss how the tragedy at Chernobyl led to her journey in technology, the shift from omnichannel to pure-play DTC, working smarter not harder and why 2020 was more challenging than the dot com crash.

S1 2021 Episode 5: Keir Whitaker, Business Consultant & Coach 10.03.2021

I chat with Keir Whitaker - a digital pioneer, co-founder of Default (a Shopify app company) and a freelance marketing and business consultant for Shopify Partners. We touch on his 20+ years of digital experience, reimagining events in a post-COVID world, states of flow, t-shaped skill sets and nerding out on Bowie . The article that touches on individual contributors Keir mentions is this one: &n...

S1 2021 Episode 4: Shimona Mehta, Managing Director EMEA at Shopify 02.03.2021

I chat with Shimona Mehta, Managing Director EMEA at Shopify . We look at predictions for 2021, whether DTC is being replaced by DTE (direct to everywhere), how brands are scaling responsibly and the word on every iOS users' lips - Clubhouse .

S1 2021 Episode 3: Ana Andjelic, author of 'The Business of Aspiration' 23.02.2021

I chat to Ana Andjelic - a Strategy Executive, author of “The Business of Aspiration”, one of Forbes’s World’s Most Influential CMOs and recently appointed Chief Brand Officer at Banana Republic . We unpack some of the themes in her book, learnings from 2020, using your personal brand to add value and the importance of being patient.

S1 2021 Episode 2 - Sam Jones, co-founder & CEO of OOOOO 16.02.2021

I chat to Sam Jones, Co-founder and CEO of OOOOO , a new live commerce app connecting consumers with real people, real products and real opinions. We touch on Sam's unique journey, the reincarnation of live shopping, building a global team and selling Manchester United merch when you're a Liverpool fan.

S1 2021 Episode 1: Connie Nam, founder and CEO of Astrid & Miyu 09.02.2021

I chat to Connie Nam, founder and CEO of Astrid & Miyu - a London based jewellery brand who placed ninth in the 2020 fast Track 100 list. We touch on the origins of the company, organic evolution, building communities, reimagining experiential retail and some tattoo talk. 

Agency Side Series: Piers Thorogood & Alex O'Byrne, co-founders of We Make Websites 17.11.2020

On the sixth and final episode of the Agency Side Series, I sit down with Piers Thorogood and Alex O’Byrne, co-founders of We Make Websites. We touch on how they met and started the agency, what’s changed in over 10 years of working together, the keys to a successful business relationship and how a £5 Gumtree ad changed the course of their lives.

Agency Side Series: Adam Clarke, General Manager EMEA at Reload Digital 10.11.2020

On the fifth episode of the Agency Side Series, I sit down with Adam Clarke, General Manager EMEA at Reload Digital. We touch on what it means to be a truly global agency, keeping a cool head during periods of great change (e.g. a global pandemic), the pros and cons of staying niche and how not pursuing a PhD in history and politics led him down a digital path.

Agency Side Series: Kelly Brown, COO & CFO of The Working Party 04.11.2020

On the fourth episode of the Agency Side Series, I sit down with Kelly Brown, COO and CFO of The Working Party. We touch on managing a business when your business partner is also your life partner, the eComm and Shopify scene down under, the fluidity of culture and what she’d be doing if she wasn’t running an agency.

Agency Side Series: Paul Rogers, Co-founder & Managing Director of Vervaunt 27.10.2020

On the third episode of the Agency Side Series, I sit down with Paul Rogers, co-founder and Managing Director of Vervaunt . We touch on starting a business with his best friend, staying niche at scale, Shopify versus Magento and how doing spin classes with clients has given Vervaunt a competitive edge.

Agency Side Series: Leja Kress, CEO & Founding Partner of Sweden Unlimited 20.10.2020

On the second episode of the Agency Side Series, I sit down with Leja Kress, CEO and Founding Partner of Sweden Unlimited . This is a pretty special episode as Leja and I share a passion for 80s new wave and post punk music. So it was a unique opportunity to sit down with her and learn how the band she formed with her husband and twin sister led to the creation of the agency, what they’ve learnt i...

Agency Side Series: Kelly Vaughn, Founder & CEO of The Taproom 13.10.2020

On the first episode of the Agency Side Series, I sit down with Kelly Vaughn - Founder & CEO of The Tap Room . We touch on her unconventional background, building culture whilst not creating an echo chamber, the concept of an ideal client and advice she’d give to somebody embarking on their own agency journey.

Episode 18: Chris Nawrocki, co-founder of Heur 04.10.2020

On this episode, I sit down with Chris Nawrocki, co founder of Heur - an eCommerce growth and strategy consultancy. We touch on an array of subjects from Tik Tok to VC funding to sustainability to the existential crisis traditional agency models are facing, and everything in between.

Episode 17: Rob Bridgman, founder and CEO of Snug 29.08.2020

On this episode, I sit down with Rob Bridgeman, founder and CEO of Snug - the sofa in a box company. We touch on his personal experience of moving house which lead to Snug, how they’ve bucked the trend of VC funding and creating not just a product but a category.

Episode 16: Raphael Babalola, co-founder of Temple 16.08.2020

On this episode, I sit down with Raph Babalola - co founder of Temple , a new natural skincare and wellness brand for men of colour. We touch on his journey, building communities, starting a business in the middle of a pandemic, how he manages to juggle everything and advice for anyone embarking on a similar path.

Episode 15: Katherine Heath, Head of Social at Hug London 09.08.2020

On this episode, I sit down with Katherine Heath - Head of Social at Hug London  and an advocate for ethical and sustainable business. We touch on her journey, an ethical directory she co-founded, some recent headlines and tips to live a more conscious existence.

Episode 14: Matt Gillet, Chief Commercial Officer at Slerp 05.07.2020

On this episode, I sit down with Matt Gillet, Chief Commercial Officer at Slerp . We touch on his Journey, the concept of change, whether food and hospitality has been disrupted forever and what he misses most about Australia.

Episode 13: Hannah Spicer, E-commerce and Digital Marketing Consultant 21.06.2020

On this episode, I sit down with E-commerce and Digital Marketing Consultant, Hannah Spicer . We touch on her journey, building a personal brand, the pros and cons of consulting, and - as you guessed it - the world right now.

Episode 12: Nicola Becerra, Head of eCommerce and Digital at Lightbox Jewelry 12.05.2020

On this episode, I sit down with Nicola Becerra (Head of eCommerce and Digital at Lightbox Jewelry ) and we touch on differences between London and LA, the state of D2C and her go-to food spot for when the lock down ends.

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