Nobody Told Me That! A Dental Podcast with Teresa Duncan

Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one.  Is it easier to ask for money nowadays? Maybe so!  Huge thanks to Curve Dental for sp...

Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene's coaching into a Perio Protocol Online Bootcamp . I love a good deep dive! Periodontal programs will need real attention in the coming year. You won't be profitable until you're able to nail down team...

CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell.  Debridement is another hot topic nowadays. I know, exci...

My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including:   How you can use AI to train your team and calibrate clinician diagnostic instincts.  Yes, carriers utilize it but we are the first point of contact with the patients. Let...

Fellow insurance enthusiast Colleen Huff joins me to dish on trends we're seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy!  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out my other podcast Chew on This - A Dental Podcast!  Connect with Colleen:  Colleen's Website - http://colleenhuff.com/ Colleen's Facebook -...

Ryan is one of those guys that loves to build and turn around businesses. It's fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans t...

Oops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it's the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management.    Recorded live at the 2023 Hinman Dental Meeti...

Another Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they're very fun and smart ladies, promise! I needed to ask about sensitivity because I'm now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :)    Full show notes on the podcast home pag...

Earlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy.    A few highlights:  Employer choice is the key to better benefits (either thro...

Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just 'what's up with you?' business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more:    Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentist...

What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don't allow us that luxury but what if that's a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She s...

Have you heard of Log4Shell? Well, that's why you need to stay up to speed on security issues. Most offices have 'the IT company' or as I called him 'the IT guy.' Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I've recommended for years.  He scared the...

Infection control may seem boring but I'm telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don't belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I'm somewhat ente...

This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that's a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM's annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just so...

Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn't know anything about it. BUT it's important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management's Annual Conference. You may be surprised to...

This episode focuses on spending habits and lessons learned from past recessions.  Sameer Bhasin is CareCredit's VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry d...

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinato...

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I've known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always...

Brad James and I dished about  the landscape of dentistry and then considered it from the patient and employer points of view. He's the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism.  We had a...

Where did all these Medicare Advantage plans come from? They're great for seniors to be able to afford more dental care but they're taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and prescribing physician. They each have significant meaning and we will need to not only know them but to adequ...

Returning guest Dayna Johnson talks to us about what she's seeing in patient accounts. Some of the most common mistakes can cause big headaches when it's time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰  Full show notes on the podcast home page!  ht...

"Disruption offers opportunity" - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Each position and age group in our office has its own communication styles. The last year brought to light issues that should be addressed before they can cause lasting damage to your team. Topics like bullying, burnout and generational behavior are ad...

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I'll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you'll be surprised at how easy it is to turn a patient away.  Full show notes on the podcast home page!  htt...

Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I can say that it does for me and I have to remind myself of what my audience wants from me, not the other way around. She shares a recent experience that caused her to rethink strategy as well. Find out what's new with the Apple iOS update and why TikT...

Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! Being a manager is hard - learn from the misses and celebrate your wins. You're too busy to sit around...