Nobody Told Me That! A Dental Podcast with Teresa Duncan

Don't forget to check out the video episode on YouTube !  In this special mini edition of "Nobody Told Me That!" I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions. Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises considering professional help, such as the service...

Don't forget to check out the video episode on YouTube !  In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charmin...

Don't forget to check out the video episode on YouTube !  In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He's currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI's role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication.  A few talk...

Don't forget to check out the video episode on  YouTube !  In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered: Dental Supply...

Don't forget to check out the video episode on YouTube !  Lisa Greer is the California Dental Association's dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor's license. Look at all that we covered:  Navigating Ch...

Don't forget to check out the video episode on YouTube !  Join us for a candid conversation about financial management and team development. I'm thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics:  Why collection conversations are scary Transparency an...

Don't forget to check out the video episode on YouTube !  Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you're not planning to join one soon you should know how they operate and grow. We can all learn from the different busin...

Don't forget to check out the video episode on YouTube !  Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dyna...

Don't forget to check out the video episode on YouTube !  It's always fun to have Rachel Wall back for hygiene updates. She's the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics:  The challenges of the various hygiene compensation models How a knowledgeable administrative team impacts patient...

SHOW NOTES: Don't forget to check out the video episode on YouTube !  Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - wh...

More management and insurance knowledge in my newsletter:  https://www.odysseymgmt.com/newsletter and don't forget to check out the video episode on YouTube !  In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to visit our YouTube channel!  In this episode, I was joined by Andrew Johnston, RDH, co-founder of "A Tale of Two Hygienists," and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief a...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more seriou...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasiz...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentis...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. Th...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics an...

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in...

My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode.  Just a few critical topics facing owners and practice leaders: Non-covered services Leased networks confusion How to handle audits Recoupment req...

Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage  due diligence and how non-contractual items can kill a deal who you want on your transition team  Lots of laughs, stories and advice. I hope you find it to be helpful!  Huge thanks to Cu...

What I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team types. A conversation about muddy dental vision (not the eyes) and how to prioritize our many office systems rounds out the episode. Lots of laughs and knowledge!  A possible bonus for...

Expansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by over-leveraging, participation decisions and team changes. Perrin DesPortes shed a lot of light on these topics and shared strategies to stay healthy - fiscally, that is. From software inv...

Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What...

What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with...

It's wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn't help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy!  Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ I...