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Glenn spent two weeks in Israel, and shares his adventures with Rebecca Alesia, who conveniently booked the trip for him in her capacity as a travel curator with SmartFlyer. The talk the Old City of Jerusalem, Dead Sea, rafting down the Jordan River, riding on ATVs through a blown out Syrian military base, digging up treasures from 2,300 years ago and much more. Then, Glenn speaks with Michaela Gu...

Hey folks! I was in the amazing land of Israel for two weeks for some learning, eating, relaxing and family fun time. Enjoy this video report of what I learned and where I went.  Highlights: Riding an ATV through an abandoned Syrian military base Going on an archaeological and digging up 2,300 year old artifacts The story of Masada, the Western Wall and other critical historical sites.  Swimming i...

In celebration of the life of an industry icon, we present to you an interview with Disney Imagineer Marty Sklar, who passed away last month. This interview was recorded several years ago, and we at the No Vacancy podcast felt we needed to share this 'lost' interview with all of you. He was a mastermind who oversaw the development of EPCOT Center (now known as  Epcot ) at Florida's Walt Disney Wor...

Glenn talks with Hilton's Ayesha Williams on finding the next generation of talent for the hotel business as the industry expands, requiring the expansion of finding and curating new industry superstars. But first, Glenn checks in with TravelClick's John Hach on what you need to know about the state of the hotel industry, where it's headed and lots more. Visit our sponsor:  Kevin Barry Fine Art He...

Hey, you got your museum in my hotel. Well, YOU got your hotel in my museum. That sums up the 21c Museum Hotels concept that's finding success in tier 2 cities such as Louisville, Nashville and Oklahoma City. Glenn talks with Craig Greenberg, the company's president about this very interesting hotel brand. 21c founders Laura Lee Brown and Steve Wilson love contemporary art, by creating brand mixin...

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power , when they dished on social media myths last spring. Hear that show here . Now he is back to talk about which hotels landed in the number one spot on the company's highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target cus...

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International , and it's all about timeshare . Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA , and how Diamond Resorts' Diamond Clarity sales p...

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling's strategies. In this episode, we explore how Best Western Hotels & Resorts' SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (...

Happy Birthday America! Glenn kicks off the show out at The End. That's Montauk, Long Island to all you non NYers. He's at the amazing Montauk Yacht Club talking with the hotel's parent company IGY Marinas . He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones i...

Planning meetings is a laborious process. As a matter of fact, it's pretty time consuming for on-property sales professionals too. Meanwhile, technology has created opportunity virtually everywhere, but the meetings side of the business acts as if its still 1985. Not anymore.  IVvy is leveraging the power of the cloud by offering meeting planners the ability to search, compare, and book function s...

Sorry for the delayed post. I was flying cross country after emceeing Hotel ROI and had some weather delays. Glenn speaks with the president of Red Roof ! Great chat with this amazing executive taped at the AAHOA conference back in April.  First, Glenn talks with Craig Sullivan , CDO, Broughton Hotels and Bruce Ford, SVP, Lodging Econometrics in a great segment on industry news, issues your talkin...

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you've heard of, such as Hipmunk , Duetto , Nor1 , social tables and many more. First, Glenn talks about technology from another angle, slot machines. Skill based slot machines are here and Glenn gave one a spin...

In this bonus episode, we speak with Samsung's Jonas Tanenbaum to discuss critical issues such as: How technology affects guest journey at a hotel; How guest satisfaction ratings can be improved/influenced at a hotel through technology; How televisions are acting as the central hub of a guest's hotel stay; Future customer trends. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on And...

Glenn speaks with Dream Hotel Group's CEO Jay Stein. The guys speak about new development, including projects from Hollywood to Vietnam, Dream's approach to business (Hint: There's big bucks in booze), update on its newest brands Unscripted and more. First, Glenn, and Bruce Ford of Lodging Econometrics , break down the NYU International Hospitality Conference . They discuss what CEOs have to say a...

The ultimate cocktail and bar show! Drive bar revenue! Glenn talks to Dylan Holcomb, House Mixologist for HOTMIXOLOGY on the Fusion network where he creates original craft cocktails for each episode. They talk about cocktail trends, which spirits are most popular, getting local with liquor, why tiki bars rock, and more. Then, Dylan shares great and easy to implement advice on how hotel and bar own...

Former AAHOA Chairmen Tarun Patel and Mukesh Mowji share details of their newest venture where they changed The Hotel Inventory into Aqqire. It's a one stop real estate shop for hotels, gas stations, convenience stores and more. It's all about connecting buyers and sellers of real estate online in real time. In this show, we learn about the state of commercial real estate and why this is a smart o...

Glenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It's a matter of him helping hoteliers achieve their goals by making their properties more profitable by 'doing the right thing.' Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame...

Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backd...

Derek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone's Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience. This is story of the transformation, and what'...

Kevin Barry Fine Art is an industry leader that's changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It's a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers' social media engagement. See their amazing work at places such as major Las Vegas casino...

Ray Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group. But first, Glenn speaks with Donna Quadri-Felitti , the Marvin As...

Padgett is redefining cruising through ultimate personalization, and has the pedigree to do it. Padgett holds 19 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes. In his former life at Walt Disney Parks and Resorts , he spearheaded the invention, development and implemen...

John Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world. Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they  talk about how hard it must be to be running Trump Hotels right now. Subsc...

Coming soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It's an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month. In this special episode, we learn from Inder Sharma...

Get the behind the scenes story with Keith Cline, President & CEO of La Quinta. Plus, Bruce Ford, SVP Lodging Econometrics. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android : https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media .  Support the show: https://www.patreon.com/novacancy Follow Glenn @Traveling...