No Vacancy Live!

Timeshare isn't what it used to be — and that's exactly the point. In this episode of No Vacancy Live , I'm joined by co-host Anthony Melchiorri and Jason Gamel, President & CEO of ARDA, for a fast-moving and surprisingly eye-opening discussion on the state of vacation ownership. 🏖️ Whether you're a hotelier, investor, or curious traveler, you'll want to hear this: • How the reputation of timeshar...

In this episode of No Vacancy Live , Anthony Melchiorri and I sit down with Charlie Lopez, VP & Managing Director of ETC Hotels, the group behind the iconic Casa del Mar and Shutters on the Beach in Santa Monica. Together, we explore what true luxury means in today's hospitality climate — and why it's more relaxed, more local, and more personalized than ever. 🌴 Here's what you'll get from this hi...

The luxury travel market isn't slowing down — it's evolving. At Virtuoso Travel Week in Las Vegas, I sat down with Misty Belles , VP of Global Public Relations at Virtuoso, to uncover what's really happening in high-end travel and how hotels can adapt to meet shifting guest expectations. 📌 Key takeaways: • Virtuoso's latest research shows 12% year-over-year growth in luxury travel for the first h...

On this episode of Friday Night Audit, we welcome back the incredible Matt Hostetler, CDO at Red Roof to join us for some laughs, drinks and more. Watch at your own risk!!

📍 Myrtle Beach has more golf courses than you can count — but the real story is how former tourists are becoming full-time residents, and how hoteliers are adapting. On this #NoVacancyNews, I speak with Patrick Norton, CMO of Brittain Resorts & Hotels, about how they're navigating market shifts, driving demand, and building loyalty in one of the country's fastest growing cities. Here's what you'l...

The extended stay category just got its first-ever national ad campaigns — and Choice Hotels is leading the way. In this episode of hashtag # NoVacancyNews , I speak with Matt McElhare , VP & Segment Lead for Extended Stay at Choice Hotels International , about why now was the moment to go big on marketing, how the campaigns are shifting guest perception, and what it all means for owners and guest...

Ben Rafter, President & CEO of Springboard Hospitality, doesn't pull punches. In this #NoVacancyNews, we get into the real conversations hoteliers should be having — not just about technology, but also leadership, workforce strategy, and making the numbers work. We cover a ton of ground, including: • Why getting your financials out on time is a non-negotiable • How to use AI where it matters — thi...

A&O Hostels CEO Oliver Winter shares how he built one of Europe's largest hostel brands—and why it's resonating with Gen Z, solo travelers, and digital nomads. From one property in Berlin to 42 locations across Europe, A&O Hostels has become a leader in affordable, sustainable hospitality. In this episode of No Vacancy News, Glenn Haussman and Dr. Suzanne Bagnera talk with Oliver about:  ✅ Why so...

In this episode of No Vacancy News, Glenn Haussman heads to IHG's Design Center in Atlanta to explore the evolution of Candlewood Suites, Atwell Suites, and Staybridge Suites with IHG brand leaders Karen Gilbride and Justin Alexander. 🔍 What's inside: The $19B+ suite segment opportunity—and why IHG is doubling down How "Smart Studios" reduce room size while maximizing functionality Flexible layou...

Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultur...

The data is in—and it's not just about pipeline volume, it's about what the numbers really mean. In this #NoVacancyNews, Glenn Haussman sits down with Bruce Ford, SVP at Lodging Econometrics. They're breaking down the latest U.S. #hotelconstruction pipeline data and uncovering the trends shaping where and how hotels will renovate and build next. 📊 Highlights include: • Why older hotels from 2005–...

Loyalty matters—but only if it's worth something to the traveler. In this episode of # NoVacancyNews , Glenn Haussman sits down with Elizabeth Von Tersch , Senior Travel Editor at U.S. News & World Report , to reveal he just-released rankings of the best hotel rewards programs for 2025–2026. 💳 Here's what you'll learn: Why Choice Hotels International 's Choice Privileges earned the top spot — and...

Friday Night Audit champion Kate Burda rejoins to go toe to tow with Glenn, Craig and Producer Dave. Join us for soem happy hour fun and laughs as we kick off the weekend!

From awkward dress codes to overstuffed agendas, meetings needed a reset — and Hilton listened. On this episode of # NoVacancyNews , Glenn Haussman and Anthony Melchiorri talk with Kelly Knowlen , VP of Sales Engagement & Special Events at Hilton , about how her team is rewriting the rules of modern events based on feedback from 10,000+ attendees. 📋 What you'll take away: • Why # GenZ isn't "frag...

With new labor mandates, interest rate pressure, and legal complexity at an all-time high, hotel development is no longer a game of instinct — it's about precision. In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Guy Maisnik , Vice Chair of the Global Hospitality Group at Jeffer Mangels Butler & Mitchell , about what today's hotel owners need to understand to sta...

Midscale doesn't mean middle of the road — and IHG Hotels & Resorts is proving that with two rising stars: Avid Hotels and Garner. In this special hashtag # NoVacancyNews tour, Glenn Haussman visits hashtag # IHG Hotels & Resorts' Design Center in Atlanta with Karen Gilbride , VP of Brands for avid, Garner, and Atwell Suites . They walk through real model rooms, explore growth strategies and hasht...

It's not about thread count—it's about people. On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler , whose career has taken her from the world's most iconic hotels to coaching today's front-line staff and executives. 🔍 Topics that matter: Why today's luxury service challenge is more about managers than guests The real impact of tech and...

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner , CEO of hashtag # HCN , it's a hospitality tech revolution. In this hashtag # NoVacancyNews , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here's what you'll discover: • Why HCN's acquisition of Crave marks a major turning point in the in-room t...

Forget everything you thought you knew about hotel tech. On # NoVacancyNews , Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection. 💡 What you'll hear about: The Bright Group's evolution from tech firm to hotel operator—and why that shift matters...

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner , CEO of # HCN , it's a hospitality tech revolution. In this # NoVacancyNews , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here's what you'll discover: • Why HCN's acquisition of Crave marks a major turning point in the in-room technology landsc...

Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.

In this episode of hashtag # NoVacancyNews , Glenn Haussman and Anthony Melchiorri talk with Jimmy Taylor , VP Operations at IHG Hotels & Resorts , about what really drives long-term success in hospitality leadership. • Why being truly hashtag # authentic beats trying to fit a corporate script — and how that builds loyalty • How hiring "thoroughbreds" but managing them like donkeys damages culture...

Recorded during HITEC , # NoVacancyNews had the privilege of chatting with Michael Schubach Shubach from Rosen Hotels & Resorts to explore how # hoteltechnology , people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sh...

✨ In this episode of hashtag # NoVacancyNews , Glenn Haussman and Anthony Melchiorri speak with Loay Nour , VP of Brand and Marketing at Fairmont Hotels & Resorts , about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won't want to miss: • Why Fairmont's new campaign isn't just hashtag # marketing —it's a cultural movement within the company • The powerf...