No Silver Spoons®

Send us Fan Mail Sarah Beth Herman reflects on 130 episodes of No Silver Spoons and explains the podcast’s purpose: thinking together across dentistry, business, leadership, neuroscience, and entrepreneurship while encouraging listeners to question her rather than borrow certainty. Drawing on years of learning from books, coaches, clients, and experience building multiple companies, she argues the...

Send us Fan Mail Sarah Beth Herman reflects on a dentist frustrated by unscheduled diagnosed treatment and argues the issue is often misnamed as “treatment acceptance” when it is really a decision-making problem rooted in uncertainty and perceived risk. Drawing on neuroscience and experience, she explains that patients can understand a diagnosis yet still hesitate because the brain treats uncertai...

Send us Fan Mail Host Sara Beth Herman argues that going out of network isn’t a strategy if a dental team doesn’t understand the revenue cycle and can’t consistently verify and explain benefits, collect patient portions, document limitations, track and appeal claims, and communicate clearly. She reframes insurance verification as revenue protection, patient communication, treatment acceptance, and...

Send us Fan Mail Sarah Beth Herman hosts a podcast swap episode featuring her interview with Dr. Howard Farran focused on dental insurance, billing, and practice operations. Farran raises concerns about young dentists facing debt, DSOs, stagnant insurance fees, and staffing shortages; Herman argues dentistry has been overcomplicated and urges removing “noise” with simple standards: work every outs...

Send us Fan Mail Host Sarah Beth Herman explains that angry dental patients are usually the result of earlier breakdowns—especially assumptions and gaps in communication—rather than isolated incidents like a bill or negative review. She argues communication should be measured by patient understanding, not information delivered or signatures obtained, and notes dissatisfaction in healthcare is ofte...

Send us Fan Mail Host Sara Beth Herman of No Silver Spoons shares that she was named one of Phoenix Magazine’s 2026 Healthcare Heroes, explaining she paused to fully acknowledge the milestone and emphasizing that the recognition reflects operational impact in healthcare rather than transactional visibility. She discusses continuing to build amid uncertainty, including taking a major private risk w...

Send us Fan Mail Host Sarah Beth Herman challenges the popular phrase “not my circus, not my monkeys,” arguing that while boundaries matter, emotional disengagement is increasingly being confused with wisdom, quietly eroding workplace and relational culture through breakdowns in communication, trust, and shared responsibility. Drawing on her leadership experiences—being denied a hard-earned promot...

Send us Fan Mail Host Sara Beth Herman explains recent Google Business Profile and Google Maps review disruptions affecting dental offices and other local businesses, including disappearing reviews, paused review activity, profile flags, and ranking fluctuations. She cites Google’s April 16, 2026 announcement of stronger AI and Gemini-powered detection of suspicious review behavior, which can trig...

Send us Fan Mail The host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting...

Send us Fan Mail Sarah Beth Herman explains that major “arrival” moments are not what create momentum; they are evidence of long-term faithfulness shown through keeping promises, leading with integrity, consistency without feedback, and making values-aligned decisions even when costly. She emphasizes that leadership and sustainable business are built on normal days, repeated choices, and trust rat...

Send us Fan Mail Sarah Beth, CEO of Dentistry Support, responds to reactions to episode 119 about her family being pressured and told they couldn’t leave a dental office without paying $1,460, arguing the root issue isn’t insurance or a signed treatment plan but breakdowns in communication about money. She explains that teams often hide behind signatures and “that’s how we do it” because they’re u...

Send us Fan Mail Sarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjust...

Send us Fan Mail Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, explains her leadership philosophy of “leaders go first” in responsibility, honesty, accountability, steadiness, and learning—especially when facing criticism, mistakes, client losses, or bad reviews. She argues that avoiding discomfort is image management, while leadership is exposure that sets the tone for...

Send us Fan Mail Sarah Beth Herman, CEO of Dentistry Support, explains that businesses feel “heavy” not because people are failing but because systems are inefficient, and encourages leaders to prioritize improved efficiency over perfection. She notes that pushing teams toward perfection increases stress and burnout without meaningfully improving performance, and argues that clarity, structure, an...

Send us Fan Mail In this episode of No Silver Spoons , Sarah Beth Herman — MBA, 5x CEO, and 8-figure entrepreneur — shares her executive perspective on interviewing after conducting more than 1,000 interviews throughout her career . From hiring top talent to winning clients and building companies, Sarah explains why resumes often matter far less than people think , how emotional intelligence shape...

Send us Fan Mail In the previous episode of No Silver Spoons , we talked about one of the biggest operational misconceptions in dentistry: The belief that front office teams need to be perfect in order for a practice to run smoothly. But perfection isn’t the real goal. Efficiency is. In this follow-up episode, Sarah Herman continues the conversation by exploring what actually happens when a dental...

Send us Fan Mail Host Sarah Beth Herman argues that dentistry’s biggest operational misunderstanding is expecting perfection from front office teams in systems not designed for it, creating stress, frustration, and lost profitability. She says dentistry has a structure problem: the front office becomes a catchall for phones, patients, insurance verification, claims, payments, aging follow-up, sche...

Send us Fan Mail Host Sarah Beth Herman discusses why phone skills and customer service are critical in dentistry, calling the phones the “front door” to revenue, culture, and patient experience. Drawing on her 2017 role as chief of training and talent development for a 1,500-employee dental group across 45 locations, she explains that trust is built in the first minutes of a call and that custome...

Send us Fan Mail Sarah Beth Herman shares a pop-up podcast episode announcing the Dentistry Support White Coat of Honor, a free award created to celebrate dentists who exemplify integrity, leadership, exceptional patient care, and strong team culture. She explains that unlike many paid recognition programs, there is no cost to be nominated, and nominees do not need to be clients. Anyone—patients,...

Send us Fan Mail Host Sarah Beth Herman explains that many exhausted business owners and leaders aren’t truly stuck—they’ve rehearsed the same patterns until they feel permanent. Drawing on neuroscience, she describes how real change comes from repeated experience and neural rewiring, not insight alone, because the brain prefers familiar pathways that require less energy. She connects this to entr...

Send us Fan Mail Host Sarah Beth Herman discusses how repeated self-talk shapes mindset, nervous system regulation, and leadership, explaining neuroplasticity and how the brain reinforces the thoughts it repeats. She shares her own shift from self-criticism to the mantra “I’m on a winning streak,” describing how changing internal language helped her lead with more patience, trust, and consistency...

Send us Fan Mail In this episode of 'No Silver Spoons,' host Sarah Beth Herman discusses the evolving landscape of dental leadership in 2026. She emphasizes the increased complexity, visibility, and emotional demands faced by dental leaders today. The shift from personality-based to systems-based leadership is explored, highlighting the necessity of comprehensive support structures for s...

Send us Fan Mail In this episode of 'No Silver Spoons,' hosted by Sarah Beth Herman, the focus is on the critical role of front desk operations in dental practices as we approach 2026. The episode discusses how the first 30 seconds of a phone call can significantly impact patient trust, and how poor phone management reflects deeper issues within leadership and systems. Herman emphasizes...

Send us Fan Mail In this episode of No Silver Spoons, host Sarah Beth Herman addresses the pervasive issue of burnout in dental teams. She clarifies that burnout is not due to individual weaknesses but rather systemic issues in how modern dentistry is managed versus how it was led in the past. Sarah explores how the complexity of current dental operations, outdated leadership practices, and unreal...

Send us Fan Mail In this episode of No Silver Spoons, Sarah Beth Herman discusses the importance of self-respect and intentionality in leadership roles. She shares personal stories from her own growth journey and emphasizes that how we show up externally often reflects our internal state. Sarah Beth explores the concept of 'enclothed cognition' and its impact on confidence and leadership...