New Adjuster Podcast

Murphy and Kelsey sit down with Daniel Hornaday, Director of Quality Assurance at CNC, to discuss what separates top-performing insurance adjusters from everyone else. Drawing from years of reviewing claim files and working with carriers, Daniel shares the habits, communication skills, and file quality standards that lead to repeat deployments and long-term success. You'll also learn the common mi...

The continued conversation about how to get into adjusting for flood claims and how NFIP claims work, with guest Craig Fowler.

In this episode of the New Adjuster Podcast, we break down NFIP fundamentals and what new adjusters need to know to succeed in flood claims, with guest Craig Fowler, Executive Vice President of Flood at CNC. Learn what the National Flood Insurance Program (NFIP) is, how it differs from private flood insurance, and why NFIP claims are more rule-driven than standard property claims. We cover FEMA’s...

In the first episode of the 4th season of The New Adjuster Podcast , Murphy and Kelsey break down how to prepare for storm season the right way, and the biggest mistakes new (and even experienced) adjusters make every year. 🎧 Subscribe for more real-world advice for new and growing adjusters #NewAdjuster #HurricaneSeason #InsuranceAdjuster #CatastropheClaims #StormPrep

You asked, we answered. In this special off-season Q&A, Murphy tackles your most-asked questions about claims adjusting. Fast, practical, and straight from the trenches—perfect for new adjusters planning their next move. Subscribe, leave a review, and send your questions for the next mailbag!

In this final episode of Season 3, The New Adjuster Podcast welcomes Pablo Gonzalez , an Adjuster Career Coach and mentor who has helped over 12,000 adjusters get licensed and find real traction in the industry. Whether you’re newly licensed or still figuring out your next move, this episode offers clear, practical advice for navigating the critical gap between passing your exam and landing your f...

Host Murphy sits down with veteran training manager Craig Fowler from CNC to unpack the critical role that focused, practical training plays in an adjuster’s success. Craig shares why some rookies tank while others thrive, how training differs between desk and field roles, and which skills new adjusters often overlook. You’ll learn how industry expectations have shifted over time, the top three th...

Join Murphy and Kelsey for Season 3, Episode 6 of The New Adjuster Podcast —“Tales from the Field”—where we go boots-on-the-ground with CNC’s top field adjusters, Aaron Reed and Rusty Garrett. Discover how they broke into flood and property adjusting, what their first deployments taught them, and the biggest surprises they’ve encountered on-site. You’ll hear a step-by-step look at a typical field...

Hosts Murphy and Kelsey go behind the scenes at CNC’s desk department to bring you firsthand insights from four experienced desk adjusters. Join Tammy Reed, Mary Berry, Cassandra Daniels, and Kelly Hensley as they share how they broke into property and flood desk adjusting, what a typical day looks like, common file‐processing pitfalls, and the communication hacks that keep field and desk teams in...

Ever wondered what a Claims Manager at an independent adjuster firm really does? In this episode of The New Adjuster Podcast, Kelsey Arrington shares what her job is like behind the scenes—from daily deployment duties and working with field adjusters to busting industry myths. 💼🔥 You’ll hear: ✅ What a Claims Manager actually does ✅ Common rookie mistakes and red flags 🚩 ✅ Actionable tips to...

Starting your journey as an insurance adjuster? You’re not alone—and this episode proves it. In Episode 3 of Season 3, hosts Murphy and Kelsey switch things up as Murphy steps into the guest seat to share his personal journey from first deployment jitters to becoming a confident, seasoned adjuster. With honesty and humor, Murphy shares the highs, lows, and lessons learned on the road, plus the rou...

Welcome to Episode 2 of The New Adjuster Podcast, Season 3! In this episode, your hosts Murphy and Kelsey sit down with seasoned field adjuster Julian Badillo , who brings over 9 years of boots-on-the-ground experience to the mic. If you're considering becoming a field adjuster or just starting out, this conversation is packed with practical tips, lessons learned the hard way, and advice you won’t...

Welcome back to The New Adjuster Podcast ! In our highly anticipated Season 3 premiere, we’re joined by Cort Fowler, CEO of CNC Catastrophe & National Claims , to dive deep into what it takes to start a successful career as a claims adjuster in today’s industry. Cort shares his insights on how the adjusting landscape has evolved over the past two decades and what CNC looks for in new adjusters...

File reviews are a critical skill for independent adjusters. In this episode, we provide you with the tools and techniques to master the art of file reviews, enabling you to spot discrepancies, assess claims thoroughly, and maintain the highest standards of professionalism. Guest: Craig Fowler, Chief Claims Officer, CNC

Understanding insurance policies is fundamental for every adjuster. We break down the essential elements of policies, decoding complex terminology and helping you interpret coverage accurately, ensuring you make informed decisions during the claims process.

From initial assessment to final settlement, the claims journey is multifaceted. Join us as we guide you through the A-Z of independent adjusting, providing a comprehensive roadmap for successfully navigating claims from start to finish.

Adjusting auto claims requires its own set of skills. In this episode, we introduce you to the world of auto adjusting, discussing key differences, challenges, and best practices to ensure you're equipped to handle vehicular claims effectively.

Technology is transforming insurance adjusting. In this episode, we explore must-have tech tools for both desk and field adjusters, streamlining your workflow, enhancing accuracy, and keeping you ahead in a rapidly evolving industry.

Desk adjusting is a crucial aspect of the claims process. Join us as we take a deep dive into advanced techniques and strategies for effective desk adjusting, going beyond the basics to help you handle complex claims with confidence.

Deployments can be both thrilling and overwhelming for independent adjusters. Tune in as we guide you through a comprehensive preparation process, covering everything from gear and documentation to mental readiness, ensuring you're well-prepared for any situation.

In this episode, we kick things off by recapping the aftermath of Hurricane Ian with insights from experienced independent adjusters who were on the ground. Learn about the unique challenges they faced and the lessons they've gathered from their experiences.

Join us as Hannah speaks with Kelsey Burford, Claims Supervisor, and Murphy Buggs, Property Claims Manager, about Desk Adjusting. They discuss what skills you need to succeed as a Desk Adjuster, remote opportunities, pay, and more! Listen as they describe what they enjoy about Desk Adjusting and what you can do to make yourself stand out for a Desk Adjuster position. **Note: Reimbursement program...

Chris and our Property Training Manager, David, discuss the difference between CAT and daily claims, what tools you need for inspections, and what to expect for lodging on deployment. They also discuss commercial vs residential claims and if you have to get on a roof as an independent adjuster.

Chris, David, and Todd discuss what a typical inspection day is like. Learn about how you can get on the short-list for claims deployments and what you can do to make yourself more deployable to adjusting firms. They share personal experiences and stories about their past deployments.

Hosted by Chris Fowler, our Trainers David and Todd discuss their introduction to adjusting and share their past experience starting out compared to adjusting now. They discuss licensing and other expenses you should be prepared for when you start adjusting.