Mark Raffan
Negotiations Ninja Podcast
Interviewing the best negotiators in the world, we explore negotiation strategy, negotiation tactics, stories of negotiation failure and negotiation success.
Author
Mark Raffan
Category
Podcast website
Latest episode
Mar 28, 2024
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Episodes
Busting Negotiation Myths 27.07.2020 31:18
If you want a glimpse into the conversations experienced negotiators have on a daily basis—a sort of "scotch talk"—tune in to this episode of Negotiations Ninja! Dan Oblinger and Allan Tsang join me for a Q&A session where we dispel some common myths about negotiation. We chat about changing your mindset and viewing negotiation as a craft—not a gimmick. Dan Oblinger is a business consultant and n...
How to Embrace an Eastern Mindset in Negotiation 20.07.2020 29:09
How do you apply an Eastern mindset in negotiation? What are some of the core principles that Eastern cultures base their negotiations on? How can an American embrace some of these principles to create long-term and successful relationships? Mala Subramaniam joins me in this episode of Negotiations Ninja to educate us on Indian and East-Asian negotiation and how it differs from American and/or Eur...
Genius Negotiation Tactics You Can Learn From a Car Salesman 13.07.2020 21:20
Are you a car salesman or sales negotiator? Do you understand what the car sales process should look like? Even if you aren't a car salesman, this episode of Negotiations Ninja is packed with some amazing insight on sales negotiation. Tim Kintz—the President of the Kintz Group—shares how to make the sales process more effective from a different perspective. Tim offers consulting for the retail sid...
The Need for Innovation in Procurement 06.07.2020 36:40
Dr. Elouise Epstein is a digital futurist and dot-connector in the world of procurement. She believes if you're going to bring a new procurement operating model into this new world—and operate in the 21st century—it's all got to start with digital. Dr. Elouise focuses specifically on digital excellence in procurement and supply chain. She's a proponent of understanding emerging innovation in digit...
Resolving Conflict with Optimal Outcomes 29.06.2020 33:56
Do you avoid resolving conflict in negotiations? Do you avoid any and all conflict in general? This is a common tendency and human nature for most, but not what you want to embrace to be a successful negotiator. In this episode of Negotiations Ninja , Dr. Jennifer Goldman-Wetzler shares some of her conflict resolution strategies that you can use to become aware of and change your own behaviors. Do...
Powerful Negotiation Strategies and Tactics 22.06.2020 22:17
The negotiation strategies and tactics that you utilize can make a powerful difference in the outcome of your negotiation. How do you handle objections? What is the focus of your negotiation? Do you ask open-ended questions? Every step of the process is helped by the right negotiation strategies. In this episode of Negotiations Ninja , Alexandra Carter shares her insight into the world of negotiat...
How Anthony Sarandrea Finds Success Using a Blunt Negotiation Style 15.06.2020 21:35
Do you have a blunt negotiation style? Or are you more diplomatic in your approach? While negotiation styles can vary greatly, Anthony Sarandrea is an advocate for cutting the crap and getting down to business. What does that look like? How does his blunt negotiation style move the negotiation forward? Listen to this episode of Negotiations Ninja to find out. Anthony Sarandrea is an entrepreneur...
Why You Need to Know the Desired Outcome of a Negotiation 08.06.2020 23:28
A problem-centric sales sales approach—versus product-centric—is about learning the desired outcome each side wants to achieve in the negotiation process. The author of the book Gap Selling: Getting the Customer to Ye s is the special guest on this episode of Negotiations Ninja. Listen to this episode as we talk about the ins and outs of his gap selling sales strategy. Keenan is the CEO of "A Sale...
Learning Legal Negotiation 01.06.2020 28:34
Most lawyers are not properly trained in legal negotiations . In many law schools, negotiation classes are offered—but not mandatory. So how does a lawyer cultivate the necessary skills and learn to negotiate effectively? Dr. Claudia Winkler joins me today to open the discussion about legal negotiation. We talk about the perception of lawyers' abilities, managing emotion, planning a legal negotiat...
Embracing Cultural Intelligence in Negotiation 25.05.2020 26:48
Negotiators don't always take into consideration the importance of understanding cultural intelligence. Culture isn't just an outlying factor, but it's pervasive and impacts every moment of a negotiation. In this episode of Negotiations Ninja , Mark Davis joins me to talk about the impact of culture, the lens through which we can understand it, and how it influences your decision-making. Mark Davi...
Communication in Sales Management 18.05.2020 25:58
Those in sales management know it can be a difficult task. Managing sales teams, working with business owners, and managing integration with the rest of the business can be rough to navigate. Many sales managers have mastered their craft, while others are in the position simply for more money. But good sales managers can teach us a lot about communication, conversation, and negotiation. Rene Zamo...
Conflict Resolution in Negotiation 11.05.2020 33:16
Conflict resolution in negotiation is important for a negotiator to master—or at the very least learn to understand. You must be able to find confidence in the conflict, which is one of the main themes running through Kwame Christian's new book: Nobody Will Play With Me : How To Use Compassionate Curiosity to Find Confidence in Conflict. Listen to this episode for an inside look at his book. We al...
Q&A Session: Negotiating During the Coronavirus Crisis 04.05.2020 53:37
The Coronavirus crisis has taken the world by storm. When so much of life is up in the air, how do we need to change our negotiation tactics? Do we NEED to change our tactics? What are some strategies we can use to navigate this pandemic? Today's episode of Negotiations Ninja is a Q&A with Gary Noesner and Allan Tsang, with Shane Ray Martin moderating. Gary Noesner is a former FBI Negotiator and...
Why People Buy [the Psychology Behind Buyer Intent] 27.04.2020 24:40
Why people buy things can seem like a mystery. What is the psychology behind buyer intent? Why do people make the decisions they do? In this episode of Negotiations Ninja , David Priemer joins me to share some of the science behind buying behavior. We talk about buyer experience, the importance of listening, and leveraging technology to help you learn. David Priemer started his career as a researc...
The Importance of Negotiation Preparation 20.04.2020 33:40
Planning in negotiation is a crucial element that we may often forget the importance of. Today's guest—Paul Watts—believes planning is THE single most important element of a negotiation. He notes that 80% of success comes from extensive planning. In this episode of Negotiations Ninja , Paul and I talk about negotiation through the lens of a salesperson, the cost of inaction, and techniques to impr...
Negotiation Strategies Straight From [Famous Mentalist] 13.04.2020 30:38
What can a mentalist teach negotiators about their craft? A mentalist can be thought of like a magician or psychic—someone who exhibits abilities that seem supernatural. Banachek describes his craft, in short, as the ability to "Take my five known senses to create the illusion of a sixth sense". It's a combination of experience, intuition, and known means of persuasion. In this episode of Negotiat...
Effectively Communicating in Crisis 06.04.2020 40:56
As an entrepreneur, effectively communicating in a time of crisis is a harrowing task. Businesses are closing and people are dying—it's hard to see a light at the end of the tunnel. As business owners and entrepreneurs, how do we communicate with our employees and our customers during this time? How do we step up as leaders and reassure those we are responsible for? My friend and mentor, Marty Par...
Negotiation Methods Beginners Must Learn 30.03.2020 22:13
Negotiation methods and tactics are constantly changing to adapt as the industry changes. If you're newer to the procurement and negotiation world, you don't always know who to trust and who to learn from. In this episode of Negotiations Ninja , the well-trusted procurement professional Josh King joins me to share some strategies for negotiation planning, managing your emotions, and improving your...
The Impact of Artificial Intelligence on Procurement Negotiation 23.03.2020 29:16
The use of artificial intelligence is widespread throughout many industries and is becoming available in procurement negotiation with a platform called Bid Ops . Bid Ops is one of the first companies to use artificial intelligence to fully automate supplier negotiations. Edmund Zagorin joins me in this episode of Negotiations Ninja to talk about how Bid Ops forecasts the outcome of a negotiation,...
Learn How to 'Pitch Anything' 16.03.2020 31:58
Are you able to 'pitch anything' in the trenches of a difficult negotiation? Do you walk in a room and command respect, or position yourself as an inferior to your prospect? In this episode of Negotiations Ninja , I sit down with Oren Klaff to talk about building power, leverage, and the ability to pitch anything. Oren is the Director of Capital Markets at Intersection Capital where he provides t...
Sales and Procurement Need to Engage in Genuine Conversations 09.03.2020 38:09
Sales and procurement view each other as enemies— but don't work to change that mindset . Both sides feel that the other doesn't understand what they do and they have no empathy for each other. My guest today agrees that this needs to change. Sales and procurement need to start having real and genuine conversations. In this episode of Negotiations Ninja , John Barrows joins me to start the conver...
What is a Sales Development Representative? 02.03.2020 31:58
What is a Sales Development Representative? with Morgan J Ingram, Ep #125 If you're in the world of procurement, a Sales Development Representative (SDR) is an often misunderstood and foreign role. What is an SDR (Or BDR or AE)? What do they do? How does their role impact or affect procurement? My friend, Morgan J Ingram, joins me in this episode of Negotiations Ninja to help us understand the ro...
Mastering Sales Negotiation Skills 24.02.2020 32:58
Mastering sales negotiation skills can mean the difference between landing a client or losing a client. It is a subtle push, an understanding of the client that differentiates you and your product or service from everyone else. Closing a sale used to mean sitting in a boardroom until a deal was accomplished. Now, sales professionals are forced to be more creative. We no longer live in a world of b...
Negotiating Across Cultures 17.02.2020 24:32
Negotiating across cultures adds a level of complexity to the negotiations process that many people don't take seriously enough. There will inevitably be beliefs, mindsets, concepts, and even seemingly simple words and phrases that are understood differently, making this type of negotiation difficult at best. The opportunity to learn from those who are in the trenches of international negotiation...
Keys To Developing Negotiation Skills That Work 10.02.2020 26:49
Every negotiator must continually be developing negotiation skills that bring about good results for their clients, internal or external. My guest on this episode is Mohammed Faridy, a man who has great insight into the subject because he put himself on a trajectory toward constant improvement from his early days as a negotiator. It was working at Citibank that he found two excellent negotiation m...
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