MUSE Views

Dr. Joseph Choi, an emergency physician and Hypercare co-founder, created the platform after experiencing major communication failures in hospitals, such as unreliable pagers, delayed responses, and difficulty reaching the right on-call provider. Hypercare addresses these issues by enabling real-time, secure communication with richer information sharing to improve coordination and patient care. Th...

Leaders from Ozarks Healthcare describe how their rural system is improving patient access through MEDITECH portal tools, including a new self-scheduling feature that quickly increased appointment volume and convenience for patients. They also highlight “virtual rounding,” where a remote specialist conducts visits via video while patients remain in the clinic, expanding access to care without requ...

Aditya Bansod discusses operational AI in healthcare – technology that automates the processes between a patient seeking care and receiving it. Rather than just generating insights, this approach streamlines workflows like scheduling, communication, and intake, integrating directly with systems like MEDITECH to reduce administrative burden and improve access, especially for resource-constrained ho...

Leaders from two hospitals shared their experiences implementing MEDITECH as a Service (MaaS), highlighting why they chose it to streamline systems and support limited IT teams. Both emphasized strong governance with cross-functional committees, plus blended training approaches (online, in-person, and at-the-elbow) to prepare staff for a completely new system. At go-live, they reduced patient volu...

Hear from Joe Corone, MEDITECH’s AI Product Manager, about the company’s strategy for integrating AI into its Expanse EHR. MEDITECH’s approach builds on prior investments in cloud infrastructure, mobile tools, and interoperability, aiming to embed AI directly into workflows. The goal is to reduce clinician burden, improve patient engagement, and support organizational sustainability – shifting fro...

This podcast features Willis Knighton Health’s team discussing how their large, integrated healthcare system implemented a structured, people-first change management process. The need arose during their MEDITECH Expanse rollout, when even small changes created unintended system-wide impacts – revealing gaps in coordination across departments and technologies. In response, they introduced a formal...

AI is rapidly transforming healthcare by automating routine administrative and support tasks – such as scheduling, patient inquiries, and documentation – allowing clinicians and staff to focus on higher-value, patient-centered care. Margaret Patachek highlights that AI-driven service desks can resolve issues faster, improve patient access, and achieve high satisfaction rates while reducing staff b...

In this episode of MUSE Views, Brett Wangman discusses his role overseeing the organization’s technology strategy and digital member experience. He manages the Higher Logic platform that powers the MUSE website and community forums, along with systems for membership, payments, and analytics. Much of his current focus is preparing for the upcoming MUSE Inspire conference in Chicago (May 19–22), inc...

In this episode of MUSE Views, host TJ Temple speaks with Josh Bessler about his path from bedside nursing to healthcare IT and his role in the hospital’s transition to MEDITECH Expanse. With a long-standing interest in technology, Josh joined the Expanse implementation team and now primarily supports providers, helping physicians navigate the EHR, improve workflows, and bring forward enhancement...

Laura begins by describing her path into healthcare, explaining how her experience working with a neurologist inspired her to shift from medical school to becoming a nurse practitioner. While in nursing school, she also completed a graduate degree in social anthropology, which she says has enriched her perspective and career. She explains how she and her team came to work in Alaska, outlining the...

Dr. Buley describes her journey into medicine, what brought her to Alaska, and how she transitioned into leadership. She explains her organization’s selection of MEDITECH Expanse to achieve a “one search, one practice” model that improves continuity of care. Currently in the early post–go-live phase, they are currently focused on governance. She highlights how Expanse has enhanced their referral p...

Eric, currently serving as chair-elect on the MUSE Board and a co-Chair of the MUSE Commercial Member Committee, shares updates on his organization’s recent initiatives since his last podcast appearance. He describes his career path from RN to CIO, emphasizing how involvement in EHR projects and collaborative meetings created opportunities for leadership. He attributes much of his success to the c...

Melanie introduces her organization, outlining her role, and sharing impressive statistics on their patient visits and service coverage area. The conversation shifts to the International Education Exchange (IEE) contest and a comparison between the MUN (MEDITECH Users Network) and MUSE Inspire conferences, highlighting similarities and differences. She then discusses her recent award-winning IEE p...

Dr. Harrigan begins by introducing her organization and her role, outlining current initiatives on the technical, EHR, and construction fronts. Clinically, she highlights ongoing work to integrate orders directly into provider documentation and explains the planned rollout for this new ordering functionality. We also hear about her facility’s virtual transcription initiatives. She shares her perso...

Trevor shares his career journey from pathology into IT, highlighting his strong team and culture at Wooster, details about the facility, and the current EMR environment. Regarding their robust downtime process, a key principle they follow is “Luck Favors the Prepared” – starting with early, frequent communication and close collaboration between IT and clinical teams to choose optimal downtime win...

In this episode, Samantha shares her journey from bedside nursing to a leadership role in informatics, offering insight into her current team and organization. She reflects on her recent experience attending and presenting at the Inspire Conference regarding her innovative approach to team education. She explains the motivation behind launching a “Back to Basics” initiative – focusing on foundatio...

In this episode, Whitney returns to share updates following her recent presentations at the MUSE Inspire Conference. Whitney begins by outlining the current state of the EHR system at Citizens and their role as an early adopter of the MEDITECH Cloud Portal. She provides a detailed look into the implementation of the Current Stay Dashboard, highlighting the planning process, stakeholder engagement,...

In this interview, Holly provides an overview of Bingham’s impressive achievements as a small critical access hospital, highlighting key team efforts, service statistics, and the innovative strategies they employ to deliver high-quality care. She emphasizes the organization’s effective use of MEDITECH tools – including Care Compass, Registries, and Patient Connect – to enhance patient engagement,...

We open with a discussion of the recent MUSE Inspire conference and MEDITECH’s participation – and the value they realized from attending. Rachel talks about her keynote presentation – co-presented with Shannon Connell, Vice President of Customer Experience at MEDITECH – regarding MEDITECH initiatives on both the customer experience side and the technical side with Expanse. We learn about MEDITECH...

Anne Marie talks about how her own IT leadership experiences led to the development of a bootcamp process with MUSE for the MUSE community leaders and those wanting to move into leadership. We learn about the bootcamp program with advice to help leaders ensure their “house was in order”, and how they need the right team working together before they can deliver a quality product. It is important to...

In her role, Shannon Connell oversees the implementation and service of MEDITECH's licensed customers, as well as the company's legal department, quality system for our internal processes, and medical devices. Overseeing governance coupled with her customer experience responsibilities, uniquely equipped her to support MEDITECH customers and ensure their success from contracting through imp...

With over 20 years of healthcare experience, Dr. Ahmed most recently served a Global CMIO for The Aga Khan University (AKU) in Pakistan and its global network of hospitals. Additionally, he has served over two dozen healthcare systems as a Physician Executive Consultant to develop effective multidisciplinary governance strategies for successful deployment of electronic health record systems. We le...

Firstly, we hear about the success of the recent MEDITECH Live event and then we learn about MEDITECH’s Traverse Exchange network, both an overview and the high-level goals of the project. The group discusses how this new tool uses industry standards to exchange data across different organizations even if they are on different EHR systems. Traverse Exchange was first launched in Canada, and what M...

Whitney has worked at CMH as a Systems Analyst for seven years supporting registration, authorization and referral management, community wide scheduling, and patient portal. Learn about Citizens Memorial Hospital and the IT team. Whitney shares how an initiative that came out of a task force put her on the path of optimizing the patient portal for self-scheduling. We discuss some of the general in...

Rick provides an overview the facility and EHR environment – and highlights the uniqueness of a children’s hospital. Amy shares her career path from bedside pediatric nursing to IT, and ultimately a clinical manager. Caron outlines the current projects at the hospital including MEDITECH’s Expanse Cam, Expanse Now, and High Availability Snapshot. Learn about the collaboration between East Tennessee...