Multifamily X Podcasts

With over 20 years of experience optimizing operations, training, and team performance, Richard Holdsworth specializes in creating systems that drive efficiency, consistency, and results. His background spans maintenance, compliance, and process improvement across fast-paced, service-driven environments. Richard is committed to building practical solutions that enhance productivity, safety, and lo...

Mark is a leading resource in the field of service team development and brings to you all of the knowledge, skills, and resources necessary to promote personal and professional development. Through his exceptional leadership and industry-proven effectiveness Mark has become a highly sought after resource to train service departments and assist companies in creating a customized training program or...

Kenneth Choat, is the Director of Property Maintenance at Thompson Thrift and member of the NAA Operations Committee and NAAEI CAMT Advisory Group

Adrian Danila breaks down the exact hiring process that stops multifamily operators from losing strong maintenance candidates to faster competitors. Three things you will walk away with: how to align your offer with the real market, how to respond inside the 12-hour window, and how to remove friction so candidates don't disappear before you close. If maintenance hiring feels like a losing race...

Kenny Ramsey is the founder and president of R1 Facility Services, a nationwide provider of preventative maintenance services for multifamily communities. He built the company after years working across the residential HVAC, plumbing, and electrical trades, gaining deep operational knowledge of building systems and property maintenance. Since launching R1 in 2018, Ramsey has focused on helping mul...

Adrian Danila breaks down the most common procurement mistakes that quietly drain money from large portfolios. You will learn how price list gaps, vendor exclusivity, split shipping fees, rebates, and discount traps reduce NOI and property value. Procurement Reality Check: https://multifamilyxconsulting.com/procurement-reality-check/

Alexander Gotha was born and raised in Baltimore, Maryland, with deep cultural roots in the Caribbean islands. For nearly two decades, he has dedicated his career to the real estate, building, and construction industry, with hands-on experience spanning renovations, mechanical and structural repairs, and complex property management operations. He currently serves as the Service Supervisor at WPM R...

Nick Hecox is the Director of Maintenance at The Al Angelo Company , where he leads maintenance operations across a multifamily portfolio with a strong focus on operational discipline, team development, and service consistency. Nick brings a field-first mindset shaped by hands-on experience and is known for aligning maintenance execution with ownership goals, resident experience, and long-term ass...

Joel Spencer is a multifamily maintenance and operations leader currently serving as Director of Maintenance at Perennial Properties , where he oversees maintenance operations across a portfolio of high-end multifamily communities. He’s known for his hands-on leadership , focus on training, service quality, asset preservation, and enhancing resident experience. Prior to this, Joel worked his way u...

Multifamily service and facilities leader and Regional Service Supervisor at Grubb Properties. He began in property management at age 15 and progressed through leasing and property management roles before moving into maintenance and operations. He joined Grubb Properties in 2012 as a Service Technician and advanced to Regional Service Supervisor in 2020, supporting service teams, asset performance...

At the helm of IrisCX, he spearheads the evolution of customer experience through visual and AI-driven solutions. The company’s mission is to enhance product interaction, from selection to support, transforming clients into enthusiastic brand advocates. Under his leadership, IrisCX has achieved the seamless integration of visual guides that significantly boost conversion rates and create memorable...

Duane Underwood is the Regional Service Director at Hawthorne Residential Partners, where he supports onsite service teams and oversees maintenance operations across a regional portfolio. A certified CAMT, EPA, CPO and OSHA 10 professional, Duane brings a strong technical foundation and a hands-on leadership style to training, safety and service excellence in the field.

Joel Spencer is the Director of Maintenance at Perennial Properties, where he leads all maintenance operations across a portfolio of high-end multifamily communities. Known for his hands-on leadership and focus on quality, Joel drives standards in training, service execution, asset preservation, and resident experience. With years of field experience and a reputation for solving complex operationa...

Wes Parry is the Director of Facilities at GMH Communities, where he oversees maintenance operations, capital projects, and asset management across the company’s portfolio. A U.S. Army veteran with more than two decades of service, Wes brings a disciplined, process-driven approach to facilities leadership. His background in hospitality and engineering, combined with business and MBA degrees, gives...

Sean Landsberg, the Co-Founder and CEO of AppWork, stands at the forefront of innovation in the multifamily maintenance industry. With a robust background in property management operations that spans over a decade, Sean has cemented his reputation as a forward-thinking leader. His most notable role before AppWork was Senior Vice President of Operations at a leading nationwide property management f...

Sean Landsberg, the Co-Founder and CEO of AppWork, stands at the forefront of innovation in the multifamily maintenance industry. With a robust background in property management operations that spans over a decade, Sean has cemented his reputation as a forward-thinking leader. His most notable role before AppWork was Senior Vice President of Operations at a leading nationwide property management f...

Ken Doble began his career as the on-site manager of a 24-apartment community, where he answered phones, fixed toilets, and collected rent. From there, he transitioned into accounting, became Controller, and later advanced to CFO. Eventually, he rose to COO, overseeing operations for 23,000 apartment homes across 11 states. When the 2008 financial crisis brought that company down, Ken charted a ne...

With over 17 years of experience in multifamily and new development projects, Ed Ware specializes in optimizing operational efficiency within the Facilities function of property management software platforms. His expertise includes implementing and maximizing the use of key functionalities such as Service Requests, Inspections, Make Readies, and Asset Tracking, as well as leveraging components lik...

Ed Ware , Director of Facilities Management at AREY Group, brings over 17 years of experience in multifamily operations and new development projects. He specializes in optimizing efficiency within property management software platforms, with expertise in service requests, inspections, make readies, asset tracking, and vendor marketplace integrations. Recognized for his ability to streamline system...

Tyrus Price , Maintenance Service Manager at Asset Living, brings over five years of experience in carpentry, plumbing, electrical, and HVAC. Recognized as a 2024 and 2025 brand ambassador, he has built a reputation for resident-focused service, strong problem-solving, and operational excellence. With a background in general contracting and commercial building maintenance, along with OSHA-30, NATE...

Boris Halstead is Director of Residential Maintenance at David S. Brown Enterprises and a multifamily maintenance leader focused on training, safety, and the HVAC A2L transition. Davon Maye is Capital Expenditure Project Manager at Southern Management Companies, where he oversees large-scale projects and brings deep experience in service leadership and operations. Michael R. Mangum is Vice Preside...

Boris Halstead is Director of Residential Maintenance at David S. Brown Enterprises and a multifamily maintenance leader focused on training, safety, and the HVAC A2L transition. Candice Manning is Director of Workforce Development and Training at the Maryland Multi-Housing Association with over 20 years in sales and 15 in property management; she founded MMHA’s Leasing Training Academy and was na...

Oscar Rodriguez-Aguila is a seasoned real estate executive with over 25 years of experience in property management and asset preservation. He began his career as a maintenance technician and steadily advanced to leadership roles, earning the Certified Property Manager (CPM®) designation and co-founding ProActive Realty Investments, an Accredited Management Organization (AMO®). Born in Mexico and r...

Experienced Facility manager with a demonstrated history of working in the real estate industry. Skilled in Customer Service, Management, Strategic Planning, Leadership, and Project Planning. Strong operations professional with a Master's degree focused in Specialized Sales, Merchandising and Marketing Operations from Universidad CEU San Pablo.

Jesse is a Regional Maintenance Supervisor with over five years of experience in the apartment maintenance industry. Based in Lafayette, Indiana, Jesse has earned recognition for excellence, being named the Indiana Apartment Association’s 2024 Maintenance Technician of the Year. In addition, Jesse was honored as a 2025 “20 on the Rise” recipient by the National Apartment Association. With a commit...