Multifamily Media Network

What if the small incidents you overlook today could prevent major accidents tomorrow? Workplace safety isn’t just about reacting to hazards—it’s about proactive prevention. In this episode of Safe by Design, Scott Ployer https://www.linkedin.com/in/scott-ployer-cpm-mfe-csm-cshco-nahp-e-cgpm-b1219314/ breaks down the essential elements of workplace safety, from hazard assessments to job safety ana...

Is the multifamily industry learning the right lessons from hospitality? As technology reshapes leasing, centralization and role specialization are becoming game-changers—but how do they impact customer experience and resident retention? In this episode of Optimized! A Marketing Performance Podcast, host Janet Rosseth sits down with Stephanie Versin https://www.linkedin.com/in/stephanieversin/ , f...

What makes a leader truly great? Is it their title, their expertise, or something deeper? In this episode of Viewpoints, Mike Brewer, Paul Rhodes, Kelsi Cory, Mary Gwyn and Suzanne Hopson explore the essence of leadership—not as a position of power but as a role of service, accountability, and empowerment. They break down the contrast between healthy and unhealthy leadership, highlighting how stro...

🚀 Is PropTech Marketing Keeping Up with AI and Automation? The multifamily real estate market is rapidly evolving, and marketing strategies must keep pace. But with so much data, automation, and AI at play, how do marketers create meaningful customer experiences? In this episode, Ann Baum, Vice President of Marketing at Town Properties, unpacks the role of data management, visual assets, and coll...

Is the multifamily industry truly valuing its maintenance professionals? In this episode of The Turnover, hosts Mark, Paul, and Chris tackle one of the most debated topics in the sector: compensation. With staffing shortages, increasing job demands, and the rise of pay transparency laws, maintenance professionals are finding themselves at the center of an industry-wide shift. But is higher pay the...

The job market is constantly evolving, and history shows that no profession is truly safe from change. From switchboard operators to milkmen, entire careers have disappeared as technology advances. But what does that mean for today’s workforce, especially with AI and automation on the rise? Should we be worried—or is there a way to future-proof our careers? In this episode of 8 Stories, host Sharo...

What does it take to lead transformative change in real estate? And how can human capital be just as valuable as physical assets? Cheryl King https://www.linkedin.com/in/caking/ didn’t start out aiming for a career in real estate—she was on a path to becoming a lawyer. But life had other plans. Her journey took her across the globe, from competitive gymnastics to leadership roles in business trans...

Affordable housing is more than just providing a roof over someone’s head—it’s about fostering environments where families and individuals can truly thrive. In this episode of Affordable Foundations, host Cecilia Cossio sits down with community advocate Sandra Donaldson https://www.linkedin.com/in/sandra-donaldson-mpa-mba-9267a550/ to explore the vital role of Resident Support Services. What makes...

Rejection is never easy—but what if it’s not the end, but a new beginning? In this episode of The Unconventional Project, Vanessa Grayson shares how shifting your perspective on rejection can transform setbacks into setups for success. She reminds us that a "no" isn’t a reflection of our worth but a redirection toward something even greater. Through personal stories and powerful insights...

Have you ever followed a rule without really understanding why it exists? Paul Rhodes shares a personal TSA experience that made him reflect on how policies and procedures shape customer service and efficiency in the maintenance industry. From the HVAC Excellence Educators Conference to everyday property management, Paul explores why understanding the 'why' behind policies is crucial for s...

What does it take to transform a career from politics to property management leadership? In this episode, Freddie Zelaya shares his incredible journey from working in government in Honduras to becoming the Vice President of Facilities and Maintenance at Horning. His story is one of resilience, adaptability, and the power of building strong relationships. Freddie opens up about the importance of pr...

The multifamily leasing experience is changing—but not always for the better. After shopping seven properties in February 2025, host Ronald Harrington saw firsthand how customer service in the industry is slipping. Automated responses, disengaged leasing teams, and frustrating self-guided tours are becoming the norm. But is AI to blame, or is there a bigger issue at play? In this episode, Ronald b...

What if the very core values you cherish—whether personally or within your company—aren’t as effortless as they seem? While core values might feel instinctual, truly living them out in the workplace takes commitment, resilience, and intentionality. In this episode, Mary Gwyn unpacks the hidden challenges of upholding core values and how they directly shape company culture. Just like salmon swimmin...

The multifamily industry is facing a growing crisis—finding and keeping skilled maintenance professionals is becoming increasingly difficult. As demand rises and the talent pool shrinks, property owners and managers must rethink their approach to recruitment and retention. How can companies attract top talent in a competitive market? What role does company culture play in keeping employees engaged...

In a world where technology is reshaping the leasing process, is your marketing truly optimized—or is it creating more friction? The multifamily industry is facing a shift, where data insights, lead engagement, and communication strategies are more crucial than ever. But with market pressures and automation taking center stage, are we overlooking the most powerful tool of all—human connection? In...

What happens when three multifamily minds come together to unpack the biggest themes from Retcon? You get an unfiltered, insight-packed conversation on AI as a thought partner, the rise of specialization over centralization, and the next big shifts in PropTech.🗣 We’re talking:How AI is reshaping leasing, marketing, and operationsWhy clean data is the foundation for real AI adoptionThe growing divi...

In today’s digital world, texting and messaging apps dominate communication, but what happens when a simple phone call becomes a source of anxiety? In this episode, Paul Rhodes dives into the growing issue of ‘telephobia’—the fear of answering phone calls—especially among Generation Z. As industries like maintenance and service still rely on verbal communication, mastering phone etiquette is more...

Diversity, Equity, and Inclusion (DEI) aren’t just industry trends—they are essential for creating strong, resilient communities. In this episode of Affordable Foundations, host Cecilia Cossio sits down with affordable housing expert Joanna Rodriguez to uncover how DEI principles directly impact housing accessibility, community development, and policy-making. What does it mean to design communitie...

When disaster strikes, how prepared are property managers to handle the unexpected? In this episode, Chris Caramanica sits down with Andy Goldberg https://www.linkedin.com/in/andrew-goldberg-0312847/ of Restore Core https://restorecore.com/ to explore the challenges and strategies in the multifamily disaster restoration industry. From water damage to mold growth, they unpack the crucial steps that...

In a world where AI is shaping the way we communicate, how do you ensure your message truly stands out? In this episode of Rooms with Ronald, host Ronald Harrington dives into the art of personalized messaging in property leasing. While AI can be a powerful tool, relying too much on automation can leave prospects feeling ignored rather than engaged. Ronald shares why unique communication is the ke...

What happens when three multifamily minds come together to unpack the biggest themes from Retcon? You get an unfiltered, insight-packed conversation on AI as a thought partner, the rise of specialization over centralization, and the next big shifts in PropTech.🗣 We’re talking:How AI is reshaping leasing, marketing, and operationsWhy clean data is the foundation for real AI adoptionThe growing divi...

How do you become an expert troubleshooter in the maintenance industry? Paul Rhodes shares a powerful lesson from the HVAC Excellence Educators Conference in Las Vegas. Inspired by the way bank tellers are trained to detect counterfeit money, Paul explains why focusing on how systems should work is the key to identifying when something is wrong. By becoming deeply familiar with the normal sounds,...

What if your biggest mistakes became your greatest lessons? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Amanda Maclin https://www.linkedin.com/in/amaclin?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BnPp1WU5HRjOSqr0bDwA2wg%3D%3D , a multifamily industry leader, to discuss the career missteps that shaped her journey. From learning the power of in...

The future of multifamily marketing is here, and it's powered by AI! In this episode of PropTech Pulse, Shelley Robinson sits down with Stéphanie Versin https://www.linkedin.com/in/stephanieversin/ to discuss how generative AI is transforming the way properties attract and retain residents. From enhancing the customer journey to optimizing marketing budgets in real-time, AI is changing the gam...

The multifamily housing boom is in full swing, but are developers making the most of their resources? In this episode of The Turnover, hosts Paul Rhodes, Mark Sharp, and Chris Caramanica dive into the often-overlooked role of maintenance professionals during the construction process. They discuss why early involvement of maintenance teams is not just beneficial—but essential—to preventing costly m...