Multifamily Matters

A conversation with longtime multifamily industry veteran, the fabulous Jamie Gorski, the Founder & President Catchpoint Collective... discussing why multifamily companies should rethink workforce reductions in the age of AI, exploring why customer experience, marketing, and training professionals are ideally positioned to lead AI initiatives, how organizations can reskill existing employees i...

A conversation with a longtime multifamily industry veteran, he is a multifamily industry icon, and the immediate past Chair of NMHC, the fabulous Jim Schloemer , the CEO of Continental Properties … discussing what housing providers, state and local governments, and federal policymakers must do to increase attainable rental housing, the impact of current Road to Housing legislation, and what the f...

A conversation with a long-time multifamily industry veteran, the fabulous Amy Jones , the Executive Vice President of Management with The Garrett Companies... discussing how intentional hiring, leadership alignment, accountability, mentorship, and continuous training create high-performing multifamily teams that consistently win through culture, collaboration, and leadership development.

A conversation with a long-time multifamily industry veteran, Kim Olander , the Director of Compliance at 11Residential, and Henson Orser, the CEO & Founder of Two Dots... discussing why rising delinquency and default rates are often driven by manual income verification, overrides, and inconsistent underwriting processes rather than fraud itself, and how faster, AI-powered verification can red...

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson , Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and align...

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal fri...

A conversation with long-time multifamily industry veteran, and a nationally recognized speaker, the fabulous Cindy Clare , Chief Operating Officer of Bell Partners... discussing why cutting L&D in a tightening market can be a costly mistake, how it extends beyond training into leadership, culture, and career pathing, and how strategic investment drives measurable performance, associate engage...

A conversation with longtime multifamily industry veteran, Stephen Daalling , a Maintenance Manager with Venterra Realty, and the author of a great new book, which will be available soon, called FIX IT! The Memoirs of a Maintenance Man... discussing the invisible heroes of multifamily maintenance, sharing real stories from the field, the emotional and mental challenges technicians face, leadership...

A conversation with a long-time multifamily industry veteran, the fabulous Amy Jones , the Executive Vice President of Management with The Garrett Companies... discussing how intentional hiring, leadership alignment, accountability, mentorship, and continuous training create high-performing multifamily teams that consistently win through culture, collaboration, and leadership development.

A conversation with a long-time multifamily industry veteran, a sought-after speaker, trainer and a multifamily industry consultant, the fabulous Maria Pietroforte , the owner of Maria Pietroforte Consulting... discussing how leaders often mistake activity for performance, misdirect team energy, avoid clarity and accountability, and how these gaps impact culture, consistency, and ultimately result...

A conversation with long-time multifamily industry veteran, and a nationally recognized speaker, the fabulous Cindy Clare , Chief Operating Officer of Bell Partners... discussing why cutting L&D in a tightening market can be a costly mistake, how it extends beyond training into leadership, culture, and career pathing, and how strategic investment drives measurable performance, associate engage...

A conversation with longtime multifamily industry veterans, Terri Clifton , President of Better World Properties, and Michael Knight, the Executive Vice President of Better World Properties... discussing how the fallout from early 2020s value-add deals is reshaping multifamily, including who absorbs losses across the capital stack, why expectations must reset for owners and lenders, the renewed fo...

A conversation with long-time multifamily industry veteran, and a member of the Houston Apartment Association Hall of Fame, Suan Tinsley , and Chelsey Holderness , the Founder of The Jolly Trolley Foundation... discussing how The Jolly Trolley Foundation brings movement-based enrichment and early education into multifamily communities, creating meaningful on-site impact that supports children’s em...

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge , the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack...

A conversation with longtime multifamily industry veteran, the fabulous David Creek , the Director of Maintenance with Milhaus... discussing why rushed onboarding in multifamily maintenance creates hesitation and mistakes, and how intentional Day One structure, clear communication channels, defined standards, embedded safety training, property-specific walkthroughs, rotating mentors, and consisten...

A conversation with long-time multifamily industry veteran, a developer and investor, the fabulous Daniel Kaufman , the President of Kaufman & Company... discussing the split between market narratives and underwriting reality, why renting is outperforming owning in today’s affordability reset, where deals still pencil when risk is mispriced, and a disciplined 2026 playbook focused on supply, e...

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson , Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and align...

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge, the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack c...

A conversation with longtime multifamily industry veteran, the amazing Steve Sise , the Chief Operating Officer at Golub & Company... discussing the transformation of Chicago’s 44-story, 980,000-square-foot 30 North LaSalle through the City’s LaSalle Street Reimagined TIF Program, exploring why the building’s floorplate, elevators, and layout made converting the lower third into 349 apartments...

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners ... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal fr...

A conversation with longtime multifamily industry veteran, Dally Ward , the Owner and CEO of Forward Property Management Solutions... dives into the quiet warning signs that signal trouble long before the numbers slip, as Paul and guest Dally Ward unpack how over-reliance on occupancy, missed operational patterns, delayed decisions, and lack of clarity can quietly erode cash flow, team morale, and...

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd , the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this epi...

A conversation with longtime multifamily industry veteran, the amazing Steve Wunch , a Multifamily Guru and national industry speaker… discussing why multifamily is a much smaller world than it seems, how resilience and professionalism during layoffs or tough exits can become a long-term career asset, why honesty does not require burning bridges, and how leaving with integrity and grace can lead t...

A conversation with longtime multifamily industry veteran, the fabulous Dan Brisse Managing Partner with Granite Towers Equity Group... discussing how a two-time X Games gold medalist overcame the fear of financial instability after sports by leveraging multifamily real estate, unpacking the pillars of passive income, inflation hedging, and tax efficiency, while sharing real-world value-add case s...

A conversation with longtime multifamily industry veteran, the awesome Ken Doble , Partner with Quantitive Realty Capital... discussing why effective AI use in property operations is not about mastering clever prompts but about letting AI refine the prompt for you, reverse-engineering proven work, building repeatable systems instead of one-off queries, applying a simple 3×3 filter to decide what s...