MSX International

Cars are smarter than ever. AI diagnostics. Remote support. Predictive maintenance. But what happens when technology reaches its limits? In this episode, we go behind the scenes of modern automotive service to explore the elite field service engineers known as the “flying doctors.” These specialists step in when even the most advanced systems — and the best dealer technicians — can’t solve the pro...

The old "sell and forget" model is officially dead. In a world of software-defined vehicles and EVs, if you aren't constantly engaging with your customer, you are losing them. In this episode of the MSX Podcast, we explore why the vehicle is no longer just a machine—it’s an ecosystem. We break down the Architecture of Engagement and the four strategic pillars that define the modern...

We live in an era where cars can practically drive themselves—so why is getting a repair done right the first time still such a challenge? In this episode of the MSX Podcast, we explore the "Repair Experience Gap" and a staggering industry truth: one bad service experience can cause a third of customers to abandon their favorite car brand forever. It’s the ultimate test of a relationship...

Are you running a Formula One car with square wheels? In this episode of the MSX Podcast, we dive into a staggering industry reality: car dealers are losing 50% of their potential sales simply because their digital tools don't talk to each other. We break down why investing in the latest tech often leads to dropping conversion rates when systems remain fragmented. Join us as we explore the th...

Servicing vehicles in an EV era: How US dealers can meet customer needs Electric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social framework, the rise in EV adoption is leading to some unique challenges for dealers and their service departments. Factors such as technology improvements and improved in...

EVs contain just a tiny fraction of the moving parts of traditional car engines. So, what does this mean for automotive businesses who rely heavily on parts and service to generate profit? To find out, listen to our  MSX Podcast, ‘ EVs and aftersales: Building opportunities and recovering revenue ’, in which host Jayesh Jagasia, Executive Director at MSX is joined by Mark Pickles, UK Parts and Ser...

What are the trends and alternative mobility solutions transforming the automotive industry? And how are customer expectations influencing global markets in this digital era? To find out, listen to MSX experts discuss these topics and more in our latest podcast  

The automotive sector has witnessed a meteoric rise in the number of EV sales in the last 12 months. While this is a positive transformation, OEMs continue to face multiple challenges as they race to adapt their operational, retail and aftersales models. The future of EVs is certain. Their development supports a necessary reduction in CO2 emissions worldwide, providing clean alternatives to intern...

A shift in consumer expectations is forcing retailers to reinvent their operational processes and adopt new business management strategies.  In our latest podcast, Bastien Fusberti, Business Management Lead at MSX International, is joined by Chris Beukes, VW Audi franchise executive at Hatfield Motor Group in South Africa; Julie Ann Gutierrez, Dealer Network Development Manager at Nissan, Philippi...

Welcome and thank you for joining our MSX live broadcast. Our guests, Philip Junge, Head of Customer Engagement, Hannah Meler, Field Sales Representative and Marc Overkamp, Strategic Account Executive, are here to examine a range of topics affecting the automotive industry, including the impact of the global pandemic on customer behaviors, and how dealerships are adapting. They will discuss the in...

The pandemic has had a profound impact on the collision sector. Data shows a startling reduction in body shop repair estimate volumes across Europe. The reduction in business has led to financial distress for collision repairers, both for independent repairers and networks. Despite a slow increase in volumes in recent months, repairers are still operating on reduced revenue. The knock-on effects t...

As COVID-19 enforces social distancing between sales teams and their potential customers, manufacturers have accelerated the introduction of digital and remote selling models.   But studies reveal that many customers who are buying cars continue to want one-to-one interactions with real people.  For OEMs and dealerships, it’s more important than ever to win customer trust. Consumers want convenien...

New vehicle trends have already affected wholesale parts businesses, but now, OEMs are facing the impact of COVID-19. How can OEMs increase sales at a time when supply chains are restricted and customers are lured elsewhere? Hear MSX experts Andy Mills, Tony Bartlett, Tony Dingman and Zehan Liang discuss how manufacturers must adapt to the new reality. 

How are aftersales departments adapting their service offerings to maintain profit and meet new consumer demands? The service department is the key profit driver for most vehicle manufacturers. The combination of technical advances and changes in consumer habits is making vehicle maintenance more complex. OEMs and their dealer networks must look at their aftersales strategies and introduce alterna...

How are OEMs adapting their transition to digital learning to meet new consumer demands? Training requirements and the need to upskill in this new reality are more important than ever. Businesses are looking for more digitalized training solutions to reduce spend and speed up delivery. Already in the midst of a digital transition, OEMs are facing increasing pressure to provide remote learning as t...

How can OEMs and dealers leverage the power of digital to supercharge their aftersales business? As much as it is considered a cliché, the reality is that aftersales is the backbone of the automotive business. It contributes a substantial percentage of profit, not just for dealers, but also OEMs. The strength and health of the aftersales business is critical to the health of the industry, as small...

The automotive parts business is moving fast. An abundance of online information is changing customer expectations, and new sales channels are influencing their buying habits. This MSX Podcast is examining the Covid 19 impact on service and the sale and distribution of Automotive Parts. This is the first part of a series of Podcasts created by MSX in the wake of the Covid 19 crisis covering its im...

Brands come to life at the frontline. This is where brand promises are fulfilled, or often, rather unfortunately, broken. The frontline has always been important to a brand’s success, and the COVID pandemic has really underlined how important the frontline is to our lives, as well as to the economy at large. Automotive brands have traditionally made significant investments in building and maintain...

Driven by global megatrends like urbanization, climate change, and technology advancement, the automotive industry is currently undergoing the most radical changes since the invention of the car.  The Coronavirus has hit the industry hard and is forcing digitalization in areas where it has been long overdue. Also the customer behavior has changed as well.  Driven by eCommerce experiences on platfo...

For many in the automotive and motor trade industries, the last few months have been about survival. However, signs of recovery have started to appear on the horizon. Listen to our podcast to learn how industry leaders are planning to "Bounce Back" as they discuss what they have learned and how they plan to respond to life after COVID-19.

The effect of the coronavirus on society and the global economy is unmatched, with severe consequences for the automotive industry. Large scale manufacturing interruptions, closure of dealerships, and the lockdown has accelerated innovations in the auto industry at a speed and scale that nobody could have predicted. Moving forward, new consumer needs born in our current crisis will likely drive la...