Ben Tiggelaar
MSP Owner
MSP Owner explores the journeys of managed service providers (MSPs) and IT business owners, uncovering their founding stories, challenges, and pivotal decisions that shaped their success. Hosted by Ben Tiggelaar, the show draws on his experience, including the acquisitions of DataTel and Genuine Technology, to share actionable advice, inspiring stories, and lessons learned. Whether you're an industry veteran, aspiring owner, or curious about IT services, MSP Owner offers a firsthand look at what it takes to thrive in this dynamic field.
Where to listen?
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Episodes
Classroom Teacher to MSP President (Annette Slavik at Prodigy Complete IT Solutions) 25.02.2026 40:37
In this episode of the MSP Owner Podcast, Ben Tiggelaar sits down with Annette Slavik, President of Prodigy Complete IT Solutions in Tampa Bay. Annette’s path into IT wasn’t typical. She started her career as an elementary school teacher before stepping into managed IT services — and today she runs a ~$950K MSP supporting roughly 750 endpoints across a focused client base. In this conversation, An...
The Part of Buying a Business No One Warns You About (Tyler Hoffman from Metro Wireless) 04.02.2026 51:21
In this episode of the MSP Owner Podcast, I sit down with Tyler Hoffman, owner of Metro Wireless, to talk candidly about what happens after you buy a business—when the spreadsheets are done and real life shows up. Tyler bought his company using an SBA 7(a) loan with minimal money down. Eight months later, a major customer walked—fast. Not a slow churn. A hard stop. Suddenly, the margin for error d...
From 0 to $22M: Ken Rolston’s MSP Acquisition Playbook (and 10x Exit Lessons) 19.01.2026 1:00:16
Today, we’re diving deep with Ken Rolston, a seasoned MSP operator who’s been through the M&A wringer more times than I can count. Seriously, he’s acquired 11 MSPs, exited twice, and is now the mastermind behind MSP Manda. We’re talking about the lessons he learned in the trenches while building his business from scratch to 120 employees and $22 million in revenue. Ken’s got the scoop on what...
Decentralized Success: Ramsey Sahyoun Scaling Evergreen to $1 Billion of Revenue 16.12.2025 1:00:28
Title: Decentralized Success: Ramsey Sahyoun Scaling Evergreen to $1 Billion of Revenue Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & clien...
Dan Burt (Solzorro IT Services): From Firefighting to....MSP Services 19.06.2025 54:37
Today, we're diving into the epic journey of Dan Burt, the owner of Solzorro IT Services, who's been hustling in the MSP world for 14 years. He’s grown his Utah-based company to a whopping $1.6 million in annual revenue with a team of 10—most of it recurring revenue! We’ll chat about the rollercoaster ride of going from solo entrepreneur to managing a crew, and how he navigated the tricky waters o...
Art Powell (Trinsic Technologies): Passion for Service 16.05.2025 49:51
Today, we're diving into the world of managed service providers with the Art Powell, founder and CEO of Trinsic Technologies based in Austin, TX. With 30 employees and around $3 million in annual revenue, Art has quite the journey to share, including how he built his own private cloud and is now jumping into the exciting realm of AI integration. We’ll chat about the challenges of running an MSP, t...
Wim Kerkhoff (Culture Core Group): Founding 2 MSPs and a SaaS company 05.05.2025 47:15
Our guest this episode is Wim Kerkhoff tells us how he runs Culture Core Group, a collection of three companies: two MSPs (improvingit and Crafty Penguins) and a SaaS Project Management software company for MSPs (Top Left)! Wim has a lot going on, and has done it well by delegating and elevating himself. We chat about everything from his early tinkering with computers to the challenges he's faced...
Elmo Taddeo (Parachute Technology): The Power of Letting Go & Delegating 22.04.2025 53:49
Title: Elmo Taddeo (Parachute Technology): The Power of Letting Go & Delegating Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base....
Nick Akers (Inzo Technologies): The Art of Acquiring and Rebranding 08.04.2025 59:27
This episode is with Nick Akers, the President and CEO of Inzo Technologies. We’re diving deep into his journey of rebranding from STL Communications to Enzo Technologies—a big move for a company that’s doing $15 million of revenue with a crew of 40. Title: Nick Akers (Inzo Technologies): The Art of Acquiring and Rebranding Subscribe to email list for future episodes: https://mspowner.aweb.page/p/...
Mitch Redekopp (River City Technology Services): Transition from Databases to Fully Managed IT 26.03.2025 49:05
Title: Mitch Redekopp (River City Technology Services): Transition from Databases to Fully Managed IT Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capabili...
CyTek’s Chris Burcham: The Kansas City Journey from Corporate to MSP Leadership 17.03.2025 1:03:43
Title: CyTek’s Chris Burcham: The Kansas City Journey from Corporate to MSP Leadership Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client...
Michael Snyder and Logan Snyder at Total BC: Building an MSP with Family 11.03.2025 46:41
We’re diving into the world of family-run MSP businesses and how Micheal Snyder and Logan Snyder, a father-son duo turned transitioned their business from a pure play voice/telecommunications provider into a comprehensive IT provider. Michael as CEO and Logan as COO share their journey from humble beginnings in 1997 to now. They spill the tea on navigating family dynamics in the workplace, includi...
Mike Beecher from Escape Wire: from Equipment Rentals to Managed IT 26.02.2025 1:07:32
Title: Mike Beecher from Escape Wire: from Equipment Rentals to Managed IT Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If yo...
From SysAdmin to MSP Owner to MSP Coach: Brian Hoppe's Epic Journey 11.02.2025 48:33
Title: From SysAdmin to MSP Owner to MSP Coach: Brian Hoppe's Epic Journey Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If yo...
How Marco Hernandez Does IT: The Solo MSP Story 06.02.2025 54:59
Title: How Marco Hernandez Does IT: The Solo MSP Story Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generat...
Dustin Bolander from Clear Guidance: Navigating Partnerships, Growth, and Cyber Insurance 22.01.2025 50:35
Title: Dustin Bolander from Clear Guidance: Navigating Partnerships, Growth, and Cyber Insurance Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability &a...
Robo's Rise: Jake Levine on Building a $20 Million MSP 13.01.2025 1:02:33
Title: Robo's Rise: Jake Levine on Building a $20 Million MSP Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d MSP Owner Podcast website: MSP Owner website Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP...
Welcome to the MSP Owner Podcast 06.01.2025 0:58
Welcome to the MSP Owner Podcast, where we explore the real stories behind building and sustaining a successful managed service provider. This episode highlights the invaluable insights gained from the journeys of IT service business owners, revealing the challenges and triumphs they face along the way. Host Ben Tiggelaar shares his own experiences since entering the MSP industry in 2023 and empha...
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