Most People Don't... But You Do!

Today's podcast guest is Doreen Burse.  I originally met her when she was the Vice President of Marriott's Global Sales for the U.S. and Canada. She led a cross-functional global account team serving hundreds of accounts, representing about 1,000 associations, 250 corporations, and hundreds of group intermediary partners, TMCs, retail agencies and other organizations representing $16 billi...

"Most people don't." - what does that mean? Bart explores how most people don't act when necessary. As a former recruiter for the famed Ritz-Carlton, known for setting the Gold Standard of customer service, Bart Berkey personally interviewed hundreds and hundreds of the best and brightest. But he observed that very few of them did what “everyone knows” a good professional should...

Today's guest is Peter Cole, a lifelong hospitality veteran, who has parlayed his eclectic sense of curiosity into an incredible organization called Eclectic Companies (serving as their Founder).  Most recently, he was the CEO of Design Hotels,  a highly curated portfolio of independent, design driven hotels that function as social hubs and spaces for purposeful experiences.  Prior to that he...

Today's podcast guest is Christine Duffy, one of the most influential leaders in the Cruise Line and Travel Industry.  She shares her story of humble beginnings in Philadelphia to the appreciation of travel and exploration of people.  As she describes growing up as "Blue Collar", her mother taught sewing lessons to the neighbors and independently raised her two girls in a glamorous m...

Today's podcast guest is Doug Baarman, Hospitality Consultant, Meeting/Event Strategy & Execution Expert, and one of the MOST GENUINE HUMAN BEINGS ON THIS PLANET.  His kind, caring approach has earned him immense loyalty from his team, from his customers, and massive respect from the industry.  He is a very close family friend and a partner with me on several projects.  Doug grew up in Mic...

Today's podcast guest is Lisa Bridge, CEO and President of Ben Bridge Jeweler out of Seattle, Washington.  She has held this position for almost the past 3 years, while being with the company for 13 years.  Her great grandfather, Ben Bridge, acquired the company from his father-in-law (Sam Silverman) back in the early 1900's who originally saw a need for pocket watch repairs and certificat...

Today's guest is Coach Mark Pavlik.  Involved in all aspects of the Penn State men's volleyball program as a player, assistant coach and head coach and one of the winningest and well-respected coaches in the sport, Mark Pavlik is in his 28th year at the helm of the Nittany Lion men's volleyball program in Happy Valley. A return to competition in 2021 set the stage for Pavlik to win his...

Today's podcast guest is Claude Silver, The Chief Heart Officer of VaynerMedia.  She is an incredibly brilliant woman who cares deeply about helping others succeed. She is disarming, soothing, and generous.  In her role, she is instilling EMPATHY into her workplace.  We discuss: -Life lessons learned from her Nana, who celebrated 101 years of life, while calling each other "HEART" as...

Today's guests features two remarkable ladies (Carol Owen- President/Founder and Whitney Bradley- VP, Director of Marketing) that have redefined the relationship between BUYERS and SUPPLIERS for the Meetings/Events Industry.  They have created networking opportunities in which all parties (regardless of influence status) are treated equally and valued the same.  Imagine going to an event in wh...

Today's podcast guest is Matthew Papuchis, a dear friend, author, and communications expert.  We worked together at Ritz-Carlton where he led the internal communications team for conveying service values to all of the properties globally.  Matt is very unique because he approached this role looking to gather input and resources from others, instead of simply sharing his own personal ideas and...

Today's podcast guest is Heather Hansen O'Neill, internationally known speaker, author, and adventurer. She has become a dear friend and trusted advisor for all things entrepreneurially related for me.  Heather continues to influence thousands with her "Find Your Fire" approach. We discuss: -The benefits of having an abundant mentality -Becoming a professional dancer at the age o...

Today's podcast guest is Bob Gilbert, President & CEO of the Hospitality Sales & Marketing Association International.  One of the strongest, smartest, and most genuine hospitality leaders I have ever met.  He grew up on a dairy farm in upstate New York where he learned the value of hard work, core responsibilities, dependency, and leadership.  His curiousity led him to a path in hospit...

Doug Peterson is a Partner for Prestige Global Meeting Source, based out of Champlin, Minnesota. One of the most interesting gentlemen I've ever had the pleasure to interview!  Kind, smart, engaged, and supportive beyond imagination! Treasured family memories surrounding travel.   The "goodness" of travel and the family enrichment opportunities.  Helping customers and mentoring other...

Today's podcast guest is Abdul Baaghil.  We know each other from our Park Hyatt Los Angeles days together, years ago. We discuss: Experiential Travel Natural Reserves Remembering "how you make people feel" Humanizing hotels Making everyday count Enjoying time as a luxury As the Co-Founder and Chief Executive Officer of Harvest Cotton Tale ( Hospitality Group ), Baaghil's expertis...

Today's podcast guest is Nora Tobin, a former semi-professional beach volleybally player, brand creator, fitness guru, and performance expert.  We discuss that ANYTHING is possible with hard work, training, and focus.   She also serves as a Health and Wellness Partner to luxury hospitality brands and Fortune 100 organizations around the globe. Her company has developed and scaled luxury retrea...

Today's podcast guest is Peggy Bud, a communicator, educator, and licensed Speech/Language Pathologist who shares so much on human behavior and using bias for GOOD. Commanding attention through Communication.  Making others feel comfortable.  Being told that you will study to become a teacher, a nurse, or you will come home from college.  Not being satisfied with those options and pushing boun...

Today's guest is Sue Stephenson, a lady full of grace, praise, and kindness.  I met her when she was serving as the Senior Vice President of Human Resources for The Ritz-Carlton Hotel Company. She shares the influence of her family growing up and the feeling of "never being short of anything" despite their economic situation.  She remains helping others, individually and globally.  H...

Today's guest on the podcast is Rupesh Patel.  An extremely influential provider of hospitality knowledge and support for so many.  He gains energy by interacting with others and pursuing his passion for creativity.  He instills great values for his family, including those that he learned from his parents and their entrepreneur spirit.  During this interview we discuss: - Why it's importan...

Jerry Inzerillo has just by named HOTELS 2021 CORPORATE HOTELIER OF THE WORLD.  He is a genuine and sincere man whose career started in Brooklyn at age 13 when the kindness of a Judge's scribble (indicating his birth date), allowed him to begin work.   Work as a busboy was more festive than his daily life.  He was able to "go to parties and get paid for it". Growing up was "more struggle than vict...

Today's guest is the tough (worker) and kind (soul) Jeff Weinstein.  He describes himself as a "loving autism dad, White Sox fan, rock 'n roll fool trying to live the Golden Rule."  He is a five time winner of the Jesse H Neal Award, presented by American Business Media and would of the most influential communicators in the hospitality industry. Jeff began writing at a young age when he was cut fr...

Today's podcast features Dan Flannery, SVP and Managing Director of EDITION Hotels.  He is an active leader, training enthusiast, and inherently built to "help others".  During his college years while working at a bar/restaurant, he obtained a copy of the management training manual to learn and embrace how to supervise and lead.  Because of his LOVE for the business and the excitement, he would co...

Sohail is a hospitality veteran that found his true passion after 22 years in the industry; helping to SHIFT others into realizing their maximum potential. He is one of the most talented presenters/coaches I've ever met, always while remaining humble, kind, and genuine.  He lives what he shares and COACHES others not only on their professional careers but also on the Soccer field as a goalkeeper c...

For the past 10 years, David has served as the President for Maritz Global Events.  They are the global leader of experience design focused on helping companies achieve business results through the effective use of meeting, event and incentive travel programs. He is actively involved with the Chautauqua Institution as a Board Member, where they are dedicated to exploring the best in human values a...

What happens when a few outstanding University of Rhode Island students find out about an internship to grow a motivational storytelling business.  These young people went above and beyond to contribute, to learn, and to use their resources to get to their next level.  This situation also serves as a reminder that new hires and interns can do more than make copies and get coffee.  I am so honored...

Larry is a brand architect and strategist, executive coach and growth advisor with a track record for positioning an eclectic range of brands to compete more effectively in today’s rapidly evolving and ever-changing business landscape. He focuses on taking brands to the next level – driving brand leadership, consumer loyalty, and business growth. Larry founded and moderates the annual CEO Brand Le...