Modern Dealer: Business Development with Colin Thomas BDC Colin™

If you are looking for a BDC Manager this episode is for you. BDC Colin 708-RED-LINE 708-733-5463

In this episode, I highlight what probably begin as a dealers good intentions to implement artificial intelligence replacing a trained human to handle phone calls. If you’re using artificial intelligence in your sales process, I implore you to have a second set of eyes look over what it feels like to interact with your dealership . Call me. Call anybody. But this is simply not acceptable. We are i...

A recent call from a connection of mine in South Florida who runs a decent size Turo fleet asked me if I could direct him to a store that would help him add an additional 20 to 30 units to his fleet. What I didn’t know at the time was how difficult it would be to find a dealership that would actually be interested in selling an extra 20 or 30 cars. In this podcast episode, I highlight one of many...

It sucks.

In a bulletin issued by the federal trade commission on June 23, 2022 the FTC Proposes Rule to Ban Junk Fees, Bait-and-Switch Tactics Plaguing Car Buyers As auto prices surge, agency launches rulemaking to protect consumers’ pocketbooks and level the playing field for honest dealers regarding: Ban bait-and-switch claims: The proposal would prohibit dealers from making a number of deceptive adverti...

In this episode we discuss a subreddit that demonstrates the serious denial about where our industry is heading. Call or text if I can help 708-RED-LINE

Have you ever listened to your sales calls and wondered why your people sound so terrible? It’s because you didn’t hire them based on their ability to communicate on the phone! This is an example of an outgoing greeting I use to ID BDC and Sales talent. Since 90% of appointments that set, show and deliver are set on the phone, it only makes sense to screen potential new hires based on their phone...

In this episode Richard Cunningham joins in to discuss the state of the union in automotive retail, implications of some of the proposed FTC regulations and Ethics in auto.

On todays podcast we have Tiffany Soucie-Howren, the COO and Co-Founder of MarkUps. Org. We discuss how the website evolved into the household name it’s become in just 6 months and some of the practices that dealers may be engaging in that may be putting them at risk of alienating their customers. If customer retention is important to you, you’re definitely going to want to check this one out!

Colin Thomas and Dominic Cergnul who both have extensive experience building and managing Business Development Center initiatives across the country discuss Quality VS quantity in the BDC and shifts in dealers BDCs over the past few years.

You can’t out manage a poor recruiting strategy!

Your deposit last month was short

Today, the 750 employees of Off Lease Only, LLC found themselves unemployed . After nearly 20 years in business, OLO in an internal memo stated 1. What is Off Lease Only announcing today? Is Off Lease Only going out of business? Yes, Off Lease Only ("OLO" or the "Company") has initiated an orderly wind down of its business. Over the coming weeks, we will be taking various steps to responsibly shut...

Outsourcing your BDC may initially seem like a great way to reduce expenses but outsourced teams are not going to be able to provide rapid responses to leads, calls, texts, and chats, manage your appointments, and follow up on actionable leads for your team. External BDC agents don't know your story or culture and might not handle every situation the way you'd like them to. Lack of CRM integration...

Appointment-Driven Communications is the phone training, talk-track and email/voicemail best practices course for anyone who wants to have success in an Appointment Culture in their dealership. If you’re a car salesman and you want to sell more cars at higher grosses, then you must become proficient at setting appointments that show and buy. If that describes you, then this course was designed spe...

See the Consent Order for KINGS AUTOSHOW INC. d/b/a BROOKLYN MITSUBISHI, KINGS AUTOSHOW II INC. d/b/a BROOKLYN MITSUBISHI PRE-OWNED, GRAND AUTO GROUP LLC d/b/a BROOKLYN VOLKSWAGEN, RUDY TREMINIO a/k/a “EL PATRONN,” and CHARALAMBOS N. CHARALAMBOUS HERE https://s3-prod.autonews.com/2022-07/Settlement%20Brooklyn%20Mitsubishi%20Volkswagen%2020220628.pdf?adobe_mc=MCMID%3D5273980600192945522264293242533...

Appointment-Driven Communications is the phone training, talk-track and email/voicemail best practices course for anyone who wants to have success in an Appointment Culture in their dealership. If you’re a car salesman and you want to sell more cars at higher grosses, then you must become proficient at setting appointments that show and buy. If that describes you, then this course was designed spe...

The five must haves for creating a successful automotive BDC. Contact Auto Pro USA at 708-RED-LINE