M&M Insurance Podcast - Australian Insurance industry topics & issues affecting Brokers

Hi all, due to popular request here is part 2 of our chat with Cindy Meadows, Steadfast’s Erato Claims Manager Part 2 is a deep dive again into the world of PI claims and AFCA complaints, including hints and tips from the legend of managing PI claims herself.  The tips are that good they remind us of the genius of the rockstar Michael Stipe “…consider this, the hint of the century…”.  Yo...

For our first podcast this year we were lucky enough to interview Steadfast’s Erato Claims Manager, Cindy Meadows.   We had so much to cover off that we needed 2 episodes! For part 1, we deep dive into what Cindy is seeing in the market, in terms of AFCA escalations and PI claims.  This insight is absolute gold.  If you have ever been through an AFCA or PI process, you’ll know...

Hi all, in this podcast Millsy and I have Ausure’s resident professional risks expert, Jason Mann from Ausure Professional Risks.  We deep dive into Jason’s experience and what he offers the Ausure network with placement queries and assistance.  We also confirm that magic number of years in the industry where we stop counting our experience! Jason opens up his thoughts of broker training...

In this podcast Millsy and I recap on our recent Networking Days, from the content to some memorable nights out! We deep dive on some possible strategy work and think about what the end of the year is going to look like for the network, including an update about Fortem.  And speaking of end of year, we talk more about the ever growing Ausure Camping Trip, which is more glamping than camping t...

Hi all, in this podcast we give you a sneak peak into the upcoming Networking Days.  We talk a bit about each agenda item and how it’s relevant for you. We also deep dive into some reflection time.  And while we’re not wellness gurus (not sure what that is anyway), we do talk about how it’s okay to feel under the pump…and you’re definitely not alone.  We do our best to combat the fa...

Hi all, we know you have been waiting for this one.  Ellie Laidlaw, CFO of Ausure and one of the key brainstrust for the group!  In this episode, Millsy & I deep dive on what Ellie is seeing in the Mergers & Acquisitions space of our industry, namely consolidation.  We talk about the multiples for the sales of portfolios, the benefits of succession planning and the roles Aus...

Well do we have a treat for you.  Mike Edmonds, Executive General Manager Commercial, NTI.  In this episode, Millsy & I deep dive on everything People, HR & Culture with a genuine leader in the industry, as Mike opens up on his own journey that helped him become a leader in managing people.  NTI are the leader in the Transport and logistics insurance industry, especially fro...

Hi all, for some context with this episode Millsy & I deep dive on….context, and how it’s never been more important.  We talk about context for telling the client story to an insurer, context for advising the client about their policies, including endorsements or exclusions.  There is more context about getting the communication right with both Ausure and reps.  We get a bit ang...

In this episode Millsy & I deep dive on some housekeeping issues that we see come across our desks recently. We shortlisted it to only 3 topics, which was hard to do with everything happening in the market. But we figured SCTP usage, Surveys & Training plans were the points to recap. SCTP is such a great tool for quoting, client data and offering more advice, we think it should be used mor...

In this episode Millsy & I deep dive on all things Claims, with Ausure’s head Claims Manager, Darren Free. Darren took time out of his busy day of over 600 claims for his team, to give us a quick intro to what the Ausure Claims Department is all about, including some insight into the recent Floods & Storm claims, especially around cash settlements, and the information clients need to know....

In this episode Millsy & I deep dive on all things Lloyds with the estimable Evan Ainslie.  We get a layman’s explanation of what Lloyds do, including why they are not an insurer!  Interesting no?  Evan gave us probably the best summary we’ve heard in describing the massive beast that is Lloyds. Evan talks about how capacity may very well be increasing soon, which should be musi...

In this podcast we round out the trilogy by deep diving on nothing less than…remuneration via fees VS commissions. Beardy & Rolf from   Coastsure Insurance Brokers , give us their insight about how they approach charging fees only for a portion of their business, and what they see are the benefits.  We get to hear about proper costing of time for staff throughout their business, and...

Hi all, in this episode, Millsy and I follow up with David & Rolf from Coastsure Insurance Brokers .  We didn’t get through everything we wanted to in the last podcast, so in this one we deep dive on how Beardy & Rolf approach the concept of Value Adding.  It’s a concept that make sense but Beardy & Rolf give us their own unique perspective on it, from how they ensure the cli...

In this episode, Millsy and I spend time with two absolutes gents (and gems) of the industry, David Beard & Rolf Van Dulst , recent winners of Ausure’s major award, the Jim McIlveen Award of Excellence .  This award puts Coastsure in rarefied air with our very successful brokers from previous years.  Beardy & Rolf talk about the many layers of strategic planning they (and their t...

Millsy & Mick Podcast #14 – Operational Planning in 2022 In this episode, Millsy and I deep dive on all things about Operational Planning.  We see the silver lining of a hard market is the quality of submissions from our reps to insurers.  We discuss the benefits of contingency planning, like getting your work done in advance (as much as possible), especially for those tasks you can...

Millsy & Mick Podcast #13 – Introducing Leticia Rees, Ausure’s 2021 Young Achiever Award In this episode, Millsy and I deep dive on all things Leticia Rees , owner of Ausure Coastal and Ausure’s 2021 Young Achiever Award.  Leticia seems to be that rare person who actually had a plan on getting into insurance, as opposed to most of us who fall into it.  We get to understand how Letici...

In this episode, Millsy and I deep dive on all things Graeme Lilley, Ausure’s GM of Distribution and one of the nicest blokes we know in insurance.  Graeme talks about fatigue in the industry (not his!) and gives his hot tips on relationship broking.  We learn about his love of sci-fi and why he always packs his joggers when he travels.  Unfortunately we don’t have cameras, but we s...

In this episode, Millsy and I deep dive on all things Scott McCarthy, Ausure’s CEO and one of the smartest blokes we know in insurance.  Scott gives his insight into this year and what next year might look like, including why January is so important for him.  And maybe the most important surprise of all…it seems Scott has been bitten by the camping bug! Speakers: Mick O'Bree - General Ma...

Hi all, in this episode, Millsy and I deep dive on…wait…it’s not a deep dive, we just skim the surface on how we can let go of pressure.  Our witty riposte starts with a cracking joke (one of the best you’ll hear) and flows into some lively stories about how we cope with work/life balance.  We use a lot of wellness terminology, some of it in the right context as well!   We’re not so...

In this episode, Millsy and I deep dive on what could be the hottest topic of 2022….Remuneration Transparency.  I’ll admit we are not providing a solution here…mainly because the regulatory bodies haven’t fixed their position yet. Millsy and I throw around some theories that we agree on…and others we don’t.  But that’s ok, this isn’t just a black and white issue.   We did agree...

In this episode, Millsy and I free dive into Faulty Workmanship.  That’s right, no more legislation talk for a while as we’re back to the nuts & bolts of broking.  This is another passion project for Millsy and you can pick up his enthusiasm for wanting brokers talk to their clients about it…preferably at the start of the policy period! We throw in a claims example for you and talk a...

In episode 7, Millsy and I deep dive on Ausure’s latest communication about Advice, where going forward it ain’t General, it ain’t Personal…it’s just all Advice to our clients.  We feel pretty comfortable about it as we think all Ausure brokers give advice to clients, regardless of the product.   If you want to hear about the many upsides of an Advice only model, then sit back and t...

In this episode, Millsy and I recap everything acronyms.  From PDDO’s, TMD’s, MCR’s and everything in between.  We talk about Ausure’s plans to make it easy for you in terms of training and reporting, and basically let you know it’s all going to be okay.  We also talk about where we think our Advice model is heading. If you find your clients getting lost in all the insurance jargon,...

In episode 5, Millsy and I wanted to get right on to this new little doozy that will affect us all, Product Design & Distribution Obligation…or P.D.D.O.  We talk about what it is, how we think it came about and the impact it has for clients, brokers and insurers.  Like most brokers, we’re unsure of the value it adds to the client but because it’s here to stay….we decided to chat abou...

In episode 4, Millsy (John Mills, Underwriting Manager of Ausure) is on the front foot for the topic of when you can't place client's insurance. He talks passionately (more so than usual!) about what brokers are facing, as it seems to occur more often lately. We talk about what brokers are doing for their client and we also talk about some possible solutions. This episode highlights the importance...