Michael
Michael Martino Show
Hot takes, industry insights, and advice from experts - focusing on the continued pursuit of Digital and Business Transformation, Government Transformation, and digital coaching. Episodes are short, to the point, and jam-packed with info. We will get you in and out with maximum content in short bursts.
Be sure to visit the podcast's website and support the creator: www.michaelmartino.ca
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Episodes
Training Live Agents 04.01.2018 0:51
Under trained live agents
Inconsistent Touchpoints 03.01.2018 0:46
Inconsistency across customer touchpoints
Omni Channel Experience 02.01.2018 0:44
Omni channel experience
Horizontal Government 21.11.2017 0:21
Horizontal Government
Digital government 21.11.2017 0:40
Digital Government
The Long Game 13.11.2017 0:48
The long game
Better Digital Products 11.10.2017 0:39
7 ways to develop digital products faster
Digital Products 11.10.2017 1:11
What makes a great digital product?
Digital Process 10.10.2017 0:41
Digital Process
Small Biz Gov Services 09.10.2017 2:34
Building government services for small business
Citizens Are Cross Touchpoint 31.07.2017 1:36
Citizens are cross touchpoint
Ethnographic Research 28.07.2017 2:20
Ethnographic Research
Macro - Micro 25.07.2017 2:25
Formula for failure - Macro impatience, Micro patience
Storytelling Is So Important 24.07.2017 2:29
Storytelling is so important
Business Is Like MMA 24.07.2017 3:41
Business is like MMA
Offsite Team Building 21.07.2017 2:09
Is team building important?
Canadian Digital Service 21.07.2017 1:36
Canadian Digital Service
Traditional Radio Sucks 19.07.2017 1:42
Traditional radio sucks
Customer-centric 18.07.2017 2:21
Being a custome-centric company
Product Vs Experience 17.07.2017 3:19
The experience is more important than the product
Just Start 15.07.2017 4:30
Just start...
It Would Be Better If... 14.07.2017 2:17
It would be better if...
Stop Being Fancy. Just Ship... 14.07.2017 3:00
Stop being fancy. Just ship...
Digital Government Strategy 13.07.2017 1:56
A digital government strategy that drives transformation
CX Is The Advantage 12.07.2017 1:14
Customer experience is the new competitive advantage
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