MIT Sloan Management Review

Me, Myself, and AI

Discover what separates AI success from AI hype. In this series from MIT Sloan Management Review , AI winners share their secrets and success stories from the front lines. Explore the future of artificial intelligence with leaders from companies like YouTube, Cisco, and Hugging Face who are turning AI's potential into measurable business value.

Author

MIT Sloan Management Review

Category

Technology

Podcast website

mitsmr.com

Latest episode

Jun 22, 2026

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Episodes

AI Upskilling at Scale: Bank of America’s Bernard Hampton 22.06.2026

Today’s episode, the final one of Season 13, explores how Bank of America is preparing a massive global workforce for an AI future through upskilling and reskilling. Bernard Hampton, head of the financial institution’s Academy, explains how the learning and development organization focuses on workforce agility and a building combination of technical and soft skills. Bernard outlines a three-level...

AI for Interoperability in Health Care: Philips’s Carla Goulart Peron 01.06.2026

On today's episode, Philips’s chief medical officer Carla Goulart Peron shares how artificial intelligence is reshaping health care — not by replacing clinicians but by expanding access, improving diagnostics, and freeing doctors to focus more time on patients. Drawing on her experience practicing medicine in Brazil’s strained public health system, she explains how technologies like AI-assisted im...

A Need for Nuance: The Economist’s Andrew Palmer 19.05.2026

On today’s episode, Andrew Palmer, senior editor at The Economist, describes how organizations can experiment with generative AI while balancing speed, quality, and risk. At his own organization, Andrew and others test AI with human oversight to develop editing and publishing efficiencies. As the host of The Economist’s Boss Class podcast, Andrew speaks with leaders as well as early-career profess...

Behind the AI in the Newsroom: The Washington Post’s Vineet Khosla 05.05.2026

In this episode, Sam speaks with Vineet Khosla, CTO of The Washington Post, about how AI is reshaping the way news is produced, delivered, and consumed. Vineet argues that journalism itself isn’t broken — but the formats people use to consume news are rapidly evolving, especially as audiences increasingly interact with information through AI. The conversation explores how the Post is experimenting...

Industrial AI for the Physical World: Siemens’s Peter Koerte 21.04.2026

In this episode, Sam talks with Peter Koerte, member of the managing board and chief strategy and technology officer of Siemens, about how industrial AI is quietly transforming the infrastructure that powers everyday life. While consumer AI grabs headlines, Peter explains how artificial intelligence is improving factories, transportation systems, energy grids, and buildings behind the scenes. The...

Disintegrating the Org Chart: ServiceNow’s Jacqui Canney 07.04.2026

In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change ma...

Shifting AI From Fear to Optimism: U.S. Department of Labor’s Taylor Stockton 24.03.2026

In this episode, Sam speaks with Taylor Stockton, chief innovation officer at the U.S. Department of Labor, about how artificial intelligence is reshaping the workforce. Taylor emphasizes that AI is having an economywide impact, transforming tasks within nearly every job rather than affecting only certain industries or specific roles. He stresses the importance of helping workers and businesses ad...

An Industry Benchmark for Data Fairness: Sony’s Alice Xiang 10.03.2026

On today’s episode, Sam talks with Alice Xiang, global head of AI governance at Sony and lead research scientist for AI ethics at Sony AI, about what it actually takes to put responsible artificial intelligence into practice at scale. Alice shares how Sony moved early on AI ethics and why governance, not just principles, is now the real challenge as AI spreads across products and workflows. The co...

AI Is Not Improving Productivity: Nobel Laureate Daron Acemoglu 24.02.2026

In this bonus episode, Nobel Prize-winning economist Daron Acemoglu joins Sam to challenge some of the most common assumptions about artificial intelligence’s future. Drawing on his book Power and Progress, Daron argues that technology doesn’t have a fixed destiny — and that today’s choices will determine whether AI boosts workers or simply accelerates automation and inequality. He makes a case fo...

Connecting Language and (Artificial) Intelligence: Princeton’s Tom Griffiths 20.01.2026

In this bonus episode, Princeton University professor and artificial intelligence researcher Tom Griffiths joins Sam to unpack The Laws of Thought, his new book exploring how math has been used for centuries to understand how minds — human and machine — actually work. Tom walks through three main frameworks shaping intelligence today — rules and symbols, neural networks, and probability — and he e...

Hungry for Learning: Wendy’s Will Croushorn 16.12.2025

On today’s episode, Wendy’s product manager Will Croushorn joins Sam to share how FreshAi, the fast-food restaurant’s voice-based AI ordering system, is reinventing the drive-through experience for millions of customers. From handling 200 billion ways to order a Dave’s Double burger to making fast food more accessible for guests in multiple languages, Will reveals how empathy and innovation will p...

Science, Innovation, and Economic Growth: OpenAI’s Ronnie Chatterji 08.12.2025

On this episode, OpenAI’s chief economist Ronnie Chatterji describes how artificial intelligence is reshaping both the economy and scientific innovation. Ronnie discusses the dual economic impacts of AI — the near-term boost from infrastructure investments like chips and data centers, and the longer-term productivity gains as AI tools integrate into enterprises and consumer life. Beyond consumer c...

Creating More, Not Less, With AI: GeekWire’s Todd Bishop 25.11.2025

AI isn’t taking jobs — it’s changing what jobs are. On today’s episode, GeekWire’s Todd Bishop joins host Sam Ransbotham to dive into how artificial intelligence is reshaping work, learning, and creativity — not by replacing humans but by amplifying what we can do. From classrooms where students use AI on exams to newsrooms rethinking how news stories get written, they explore the opportunities (a...

From Rabbit Holes to Recommendations: Reddit’s Vishal Gupta 11.11.2025

Vishal Gupta, engineering manager, machine learning at Reddit, joins the podcast to explain how the social media community platform uses artificial intelligence to improve user experience and ad relevance. Much of the advertising work relies on increasingly sophisticated recommender systems that have evolved from simple collaborative filtering to deep learning and large language model–based system...

Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters 28.10.2025

Kathleen Peters brings a background with digital communications companies and tech startups to her role as Experian’s chief innovation officer. On this episode, Kathleen shares a bit about Experian’s Innovation Lab, outlining some of its projects and explaining how the recent democratization of generative AI tools has made even more innovative thinking possible, both for tech experts and for contr...

Never Fight a Megatrend: Cisco’s Jeetu Patel 14.10.2025

Cisco is well known for its data, networking, security, and collaboration products. On today’s episode, Cisco’s president and chief product officer, Jeetu Patel, joins Sam for a discussion about artificial intelligence, a “megatrend” Jeetu sees as perhaps more significant than the development of the internet or the automobile because of its ability to build on past technological advances. Jeetu an...

Protection, Provenance, and Prompts: YouTube’s Angela Nakalembe 30.09.2025

A chemical engineer by training, Angela Nakalembe worked in the sciences and management consulting before landing at YouTube as the company’s engineering program manager for trust and safety. At YouTube, Angela explains, AI has become a first line of defense against harmful content. The technology not only accelerates content moderation tasks but makes the process more humane, by filtering out pro...

Challenging the Average With Open-Source AI: Hugging Face’s Thomas Wolf 16.09.2025

Thomas Wolf is the cofounder and chief science officer of open-source AI platform Hugging Face, which provides access to thousands of pretrained AI models that can be downloaded and run locally. With over 10 million users, getting started on the site can be a daunting task. Thomas explains how the company aims to improve its accessibility through documentation on the company blog as well as commun...

Feed Drop: MIT CSAIL Alliances Podcast 15.07.2025

Today’s episode is a bonus drop from our friends over at the MIT CSAIL Alliances podcast. We'll be back on September 16 with new episodes of Me, Myself, and AI. Chris Miller is professor of international history at Tufts University. He joins the MIT CSAIL Alliances podcast to share insights from his recent book, Chip War: The Fight for the World's Most Critical Technology. Me, Myself, and AI is a...

Training AI to Detect Disease: Stand Up To Cancer’s Julian Adams 11.06.2025

Julian Adams tried but didn’t succeed at retirement after a productive career as a medical chemist with several U.S. Food and Drug Association approvals of cancer-related treatments, including cell therapy for bone marrow transplantation. Soon after, his participation in a Stand Up To Cancer advisory group led to his appointment as the nonprofit’s president and CEO. The research organization raise...

Delivering More Connected Care Through AI: CVS Health's Josh Weiner 27.05.2025

Josh Weiner, senior vice president of consumer engagement and analytics at CVS Health, is passionate about making health care more personalized, connected, preventative, and accessible. On today’s episode, Josh joins Sam and Shervin to explain how the integrated health care company is structured and how it is using AI to achieve those goals. Read the episode transcript here. Me, Myself, and AI is...

Building Better Answers With AI Agents: SAP’s Walter Sun 13.05.2025

The suggestions and support offered by AI are helpful only if they’re relevant. On today’s episode, Walter Sun, senior vice president and global head of artificial intelligence at SAP, joins Sam and Shervin to share how his organization is helping employees get smarter about artificial intelligence through the company’s AI Days. Additionally, Walter gives specific examples of support that AI agent...

Upcycling and Upskilling With AI: Goodwill's Steve Preston 29.04.2025

Many of us know Goodwill Industries International as a retailer that accepts and resells donated goods. What the average consumer may not know is that the nonprofit takes in over 5 billion pounds of goods each year — and not all of it can be resold. For those unwanted or unviable items, the organization can either look into recycling or upcycling, and with the help of AI, it’s able to efficiently...

Overcoming AI Hallucinations: Truist’s Chandra Kapireddy 15.04.2025

In today’s episode, Chandra Kapireddy, head of generative AI, machine learning, and analytics at Truist, delves into the evolving landscape of AI with a particular focus on how GenAI tools reshape the way Truist and similar organizations must navigate model risk management and regulations. GenAI is more versatile than traditional AI, he notes, yet its flexibility introduces new challenges around e...

Speed, Ease, and Expertise With AI: Lenovo’s Linda Yao 01.04.2025

Linda Yao, chief operating officer and head of strategy for Lenovo’s Strategy, Solutions, and Services Group and vice president of hybrid cloud and AI solutions, joins us to explain the organization’s transition from technology product company to managed services provider. It’s now helping organizations with the change management required to implement AI in the enterprise. She shares both a framew...

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