Mayo Clinic Key In To Quality

It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while overlooking valuable insights or “golden nuggets.” In this episode, Laurie Wilshusen, administrator, Quality Experience Research, Mayo Clinic expounds on 30 years of experience listening to patients th...

Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to support human connection and trust within clinical encounters? And why is that essential? In this episode of the Key in to Quality podcast, Dawn Davis, M.D., department chair and consultant, Dermatology, Mayo Clinic, shares her thoughts on the patien...

Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply personal and often vulnerable human interactions—not just services but moments of trust. Healthcare can profoundly impact people on a personal level. How can we build a deeply human experience for both patients and caregivers? In this episode of the Key In...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guests:  Paul Murphree, D.O., Vice President, Medical Outcomes, Wellstar Health System Jennifer Giusti, MPA, BSN, RN, FACHE, Vice President, Clinical Outcomes, Wellstar Health System The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guest:  Todd Pollock, Executive Director, Quality and Safety, St. Clair Health. The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guest: Carlos Quintero, M.D., Chief Quality Officer, Naples Comprehensive Health  Carlos Quintero | LinkedIn The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvemen...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guest:  Subashnie Devkaran, Ph. D., Chair, Quality, Mayo Clinic Hospitals can succeed or fail based on their patient safety reputation and records. Is it enough to claim being a “safe hospital” based on declining patient safety incidents or the goal of “zero harm?” How do you know your if hospital is truly a safe place for patients and staff?  Join us f...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guest: Adam Milam, M.D., Ph. D., Enterprise Medical Director for the Office of Health Equity and Inclusion (OHEI) for Mayo Clinic How are health disparities being understood and addressed in your organization? How can you be a part of advancing the dream of health equity for all? During this podcast, we have a conversation with Dr. Adam Milam an Anesthe...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guests: Hector Cajigas, M.D., Mayo Clinic  @hectorrcajigas  Erin DeMartino, M.D., Mayo Clinic Continuing the discussion on health equity, this podcast features two Mayo Clinic experts who share about a grassroots effort to engage and support students pursuing an education in health sciences. In this episode entitled “Science Bound Scholars – an individu...

Host:  Timothy Morgenthaler, MD   @DrTimMorg Guests: Melanie Ryan, director, Accreditation and Certification, Mayo Clinic, (24) Melanie Ryan, J.D. | LinkedIn Marquita Davis, director, Programs and Initiatives, Office of Healthcare Equity and Inclusion, Mayo Clinic,   (24) Marquita Davis, MPH | LinkedIn Accreditation and certification standards have long reflected best practices for structures and...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guest:   Dawn Peters, Administrator, Office of Health Equity and Inclusion, Mayo Clinic Medical progress has been at times amazing, but not everyone is receiving the benefits of these advances.  Many studies show that healthcare outcomes are more influenced by zip codes than any other factor.  The news is full of examples of how access to and process...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guests:  Melissa Zwiefelhofer, CTM, CPP, Senior Security Manager, Global Security-Campus Operations, Mayo Clinic Ryan Hatton, Manager, Global Security Operations Center and Security Technology, Mayo Clinic With the rise in health care workplace violence, increased focus on preventing occurrences is essential to keeping hospitals and clinics safe for...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guest:   Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic Violence in the health care environment has steadily increased for more than a decade. Today, most nurses and physicians can recount a violent experience at work within the past year. The impact on health care workers—and ultimately on the care they provide—is a tremendous...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guests: Molly, Nurse Practitioner, Mayo Clinic and Tracey, Gift Shop Manager, Mayo Clinic Across the world, hospital violence has been a quiet, growing epidemic. Did you know that health care workers are at five times greater risk of being injured by violence than employees in any other private sector industry? Since 2011, labor department data shows...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guest:  Elizabeth (Beth) A. Braswell Pickering, M.P.H., Senior Informatics Analyst, Mayo Clinic Famous American economist Arthur Fahrquhur once said, "Getting information from a table is like extracting sunlight from a cucumber." Those who work closely with quality data can relate to that.  It is often difficult to extract what is important from larg...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guests:    Tara Olson, Quality Data and Analytics Manager, Mayo Clinic    (32) Tara Olson | LinkedIn Jennifer Allen, IT Lead Analyst Programmer, Mayo Clinic          (34) Jennifer Allen | LinkedIn A typical hospital in the United States has hundreds of inpatient measures to capture and report out of their electronic health record (EHR) to validate th...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guest:    Benjamin (Ben) D. Pollock, Ph. D., M.S., Robert D. and Patricia E. Kern Scientific Director for the Science of Quality Measurement, Mayo Clinic     @Pollock_BD When it comes to healthcare, there is rarely—if ever—a debate about whether a patient wants quality care. But how is healthcare objectively measured? Who decides what is “quality” an...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guest:    Melanie A. Ryan, JD, Director, Accreditation and Certification, Mayo Clinic  linkedin.com/in/melanie-ryan-2706067b Accreditation is an important component of ensuring that hospital care is safe and well run.  The Joint Commission accredits more than 5000 hospitals.  The program includes hundreds of standards, which are revised regularly.  H...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guests: Ann West, Quality Management Services Manager, Mayo Clinic and Joe Nienow, Patient Safety Systems Manager, Mayo Clinic Complex medical devices go through extensive development and testing before they are approved by the FDA, but—it's not a perfect process.  In fact on average, about 4500 different drugs and devices are pulled from the US shel...

Host:     Timothy Morgenthaler, MD   @DrTimMorg Guests:  Helena Gazelka M.D., Consultant, Anesthesia-Pain Clinic, Mayo Clinic               Benjamin Lai, M.B., B.Ch., B.A.O., Consultant, Family Medicine, Mayo Clinic  @BenjaminLaiMD Drug overdose deaths have skyrocketed during the COVID-19 pandemic.  Many of the overdoses occur in people who were originally prescribed medications such as pain medic...

Host: Timothy Morgenthaler, MD   @DrTimMorg Guests: Abinash Virk, MD, Infectious Disease Consultant, Mayo Clinic and Ryan Stevens, Pharm. D., Mayo Clinic Although antibiotics have transformed the medical treatment of bacterial illness and offered hope to many patients with formerly deadly infections, the mishandling and misprescription of these drugs has transformed the bacterial population such t...

Host: Timothy Morgenthaler, M.D. @DrTimMorg Guests:   Robert McBane II, M.D., Cardiovascular Disease, Mayo Clinic and Anna Kramer, C.P.H.Q., Quality, Mayo Clinic      @MayoAntiCoag Anticoagulants are proven life-saving therapies for individuals with cardiac and vascular disorders, however, there are also known risks with anticoagulant medications that make them one of the most common drugs involve...

Host: Timothy Morgenthaler, M.D. @DrTimMorg Guest:  Anupam Chandra, M.D., Consultant, Internal Medicine, Mayo Clinic Hospitals discharge more Medicare beneficiaries to skilled nursing facilities (SNFs) than to any other post-acute care setting. Approximately 25% of those patients return to the hospital within 30 days. Many of these readmissions are preventable. In this podcast Anupam Chandra, M.D....

Host: Timothy Morgenthaler, M.D. @DrTimMorg Guests: Kelly Vorseth, Senior Patient Experience Director, Sheikh Shakhbout Medical City (SSMC) Dr. Hassa Saif Al Mazrouei, Medical Director of Patient Experience, Sheikh Shakhbout Medical City (SSMC) Patient experience has long been recognized as a domain of quality at Mayo Clinic, and there is increasing evidence that there is a strong link between pat...

Guest:  Dr. Kannan Ramar, Patient Safety Officer and Consultant in Pulmonary and Critical Care Medicine, Mayo Clinic Guest:  Dr. Kiril Lipatov, Resident, Pulmonary and Critical Care Medicine, Mayo Clinic Host: Timothy Morgenthaler, M.D.  @DrTimMorg Artificial Intelligence holds the potential to be a game changer in patient safety.  So many of the historical processes to capture, track and analyze...