Jen Santos

Mayhem & Method

Business EN ↓ 6 episodes

Untangling the people, politics, and platforms that shape modern events"If we do our jobs right, our work should be invisible." Millions of people move through events every year — session to session, show floor to keynote — without a second thought. But somewhere behind the seamless experience is the invisible team that brought the thousands of pieces together. The team that knows exactly how close it came to going sideways. Jen Santos has spent 15 years producing corporate events at every scale — from CES' city-wide takeovers to multi-city roadshows that are their own special kind of chaos. S...

Author

Jen Santos

Episodes

Episode 5 | Your Sponsors Found the Message Button. Good Luck. 24.06.2026 24:01

You know your event app is having a moment when adoption drops from "everyone's using it!" to "does anyone have a paper guide?" In this episode of Mayhem & Method , we get into what happens when a shiny new messaging feature becomes a sponsor spam cannon. Fun for literally no one. Host Jen Santos is joined by Josh Vande Krol and Marty Choate, co-founders of Intrivium, for a story that starts with...

Episode 4 | When "A Few Extra Guests" Becomes a Ballroom Hostage Situation 27.05.2026 32:57

A 10-foot-by-20-foot seating chart, a 400-person gala, and a client casually adding guests up to the last minute. What could possibly go wrong? Plenty. In this episode of Mayhem & Method , Jen Santos talks with Andrew Roby of Andrew Roby Events about a multi-day conference that turned into a master class in why "just a few more people" is never just a few more people. What starts as a tightly pl...

Episode 3 | We Almost Left Bob in Nassau 13.05.2026 28:25

What happens when 3,000 attendees get off a cruise ship, the event app loses its superpower, and one person decides Nassau is apparently a choose-your-own-adventure? This went from "fun port stop" to "please tell me Bob is back on the ship" real fast. Host Jen Santos chats with Kelly Burhop, senior lead event technologist at Sound Planning Meeting and Events, on this episode of Mayhem & Method . K...

Episode 2 | How to Lose $500K (and Then Save Most of It) 22.04.2026 36:29

What do you do when your event is staring down half a million dollars in hotel penalties… and everyone in the room is ready for a fight? You take a breath, say "we blew it," and start figuring out how to make it right. In Episode 2 of Mayhem & Method, host Jen Santos is joined by Therese Jardine, founder and CEO of Strategic Event Procurement , for a behind-the-scenes look at a contract gone sid...

Episode 1 | 1,200 People. Melting Ice Cream. Zero Chill. 08.04.2026 30:28

What happens when 1,200 people want ice cream… and the ice cream isn't frozen, the staff isn't staffed, and the vendor is panicking? Welcome to event planning, where even dessert can go completely off the rails, but a great event magically still gets served. In this very first episode of Mayhem & Method, host Jen Santos welcomes award-winning event planner and founder of Beyond the BEO Shanondoah...

Introducing Mayhem & Method 06.04.2026 1:06

Mayhem & Method: Untangling the people, politics, and platforms that shape modern events "If we do our jobs right, our work should be invisible." Millions of people move through events every year — session to session, show floor to keynote — without a second thought. But somewhere behind the seamless experience is the invisible team that brought the thousands of pieces together. The team that kno...