Matt Talks Hospitality: Real conversations for innovative hoteliers

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙 Catch the video version here - https://...

In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience...

In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead. More episodes here: http...

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smar...

A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success. To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3

In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers. He breaks down the four key segments of hospitality—the low-cost segment, which prioritize...

Direct bookings and hotels Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.